Sky

Sky Broadband

Enjoy great value, reliable broadband and award-winning call packages,
with or without Sky TV.

Sky Broadband Everyday Lite

Sky Broadband Everyday Lite is perfect for daily internet browsing and emailing and comes free when you take Sky TV with Sky Talk and Sky Line Rental.

Features

 

Source: Ofcom Customer Service Satisfaction Report, 2011

 

Sky Broadband Everyday Lite bundles

Get Sky Broadband Everyday Lite

Free

with Sky TV (from £20 a month)
+ Sky Line Rental £12.25 a month

 

Looking to join Sky?

Get started here

Existing Sky customers

  • Call a Sky advisor. Call us for free on 08442 411 815.
  • Store locator. Find a Sky store in your area
 

6 months free
unlimited broadband
and calls# anytime

For new & existing customers switching their broadband, calls and line rental to Sky

 

Sky network areas only. Sky Line Rental £12.25 a month.

 
 

What you get with Sky Broadband Everyday Lite

2GB monthly usage

Sky Broadband Everyday Lite is perfect for daily internet browsing, online shopping and emailing.

 

24/7 technical support

24/7 Sky Broadband technical support online and on the telephone, so no need to worry if there’s a problem.

 

Peace of mind

A 3 month trial of McAfee Internet Security Suite to help protect you against identity theft, viruses and spam - plus, parental controls to help protect your children online.

 

Sky Talk Freetime and Sky Line Rental

Get inclusive evening and weekend UK# landline calls, plus line rental that’s cheaper than BT's standard monthly price¹.

 

Sky Wireless ‘N’ Router

Our best ever wireless router, with superb wireless coverage and range, a more powerful wireless signal than before and an innovative low energy mode.

 

TV you control

Pause, rewind, record and store with Sky+, so you’ll never miss a moment of the TV you love.

 

TV on the move and
on demand

Enjoy TV from Sky on the move with Sky Go and on demand with Sky Anytime+, all at no extra cost.

 

Check your broadband speed and availability

 
 

Make it even better

Sky Broadband Unlimited

  • Download all the movies, music and photos you like
  • No usage caps, ideal for Sky Anytime+ TV on demand
  • Free and unlimited internet away from home with WiFi Hotspots from The Cloud
 

Sky Entertainment Extra

  • Keep the whole family entertained with 90 channels
  • A great range of comedy, drama, documentaries and kids’ shows
  • Includes Sky1, Sky Atlantic, Sky Living, Discovery and more
 

HD TV

  • The UK’s biggest choice of HD channels
  • Make your favourite shows even better with five times more picture detail
  • Something for the whole family in stunning HD
 

Frequently asked questions

  • Can I get Sky Broadband Everyday Lite in my area?

    If you have a BT-compatible phone line, enter your BT or Sky Talk telephone number on our Landline Checker.

    If you don't have a BT-compatible phone line (if, for example, you are currently using Virgin or another cable service), enter your postcode in our online Postcode Checker.

  • What if I can't get Sky Broadband Everyday Lite?

    You can still enjoy Sky Broadband outside of our network area with Sky Broadband Connect.

  • Can I get Broadband Everyday Lite without Sky TV?

    No, you must take Sky TV with Sky Broadband Everyday Lite. If you'd like Sky Broadband without Sky TV, then you can take Sky Broadband Unlimited for £10 a month (+ Sky Line Rental, £12.25 a month).

  • How long will it take for my line to go active?

    Once you have ordered Sky Broadband it will normally take up to 15 days for your broadband to go active. We'll send you a letter (or, if you have provided us with an email address, an email) to welcome you to Sky Broadband, followed by confirmation of your line activation date. Your Sky wireless N router will be delivered and you can get started.

  • How will the Sky Broadband usage policy affect me?

    The usage policy won't affect the vast majority of customers, who are already on the most suitable package for their usage needs. It also won't affect customers on Sky Broadband Unlimited. For those who do use more than their allowance, we will send you an email letting you know when you have gone over your allowance. If you go over your allowance twice within a six month period, we'll move you to the next package up which will give you a higher usage allowance and possibly faster speeds (dependent on line quality and location). However you use the internet, you can be sure that in Sky network areas, we don't ever slow our broadband speed down.

    Once you become a customer, we'll send the emails to your @sky.com address or the alternative email address you give us.

    > More about Usage Policies

  • When will I get my router?

    Your router should arrive through the post 5 to 6 days before your broadband goes active. With it you’ll find a booklet which will take you through the install process step-by-step so you can install your Sky Broadband yourself at home.

  • Can I keep my existing number if I switch to Sky?

    If you are switching from a BT compatible line then you should be able to keep your number.

 

Reasons to join or switch to Sky

12 month standard contract

 

Installation usually within two weeks

 

Switching to Sky is easy

 

Even more reasons to choose Sky

 
 

Here's the legal bit

Some prices will increase from 1 September 2012.

  • Offers^

    Free Sky+ box offer: Sky+ box free with free standard set-up for new customers joining Sky TV online. One free box per household. This is a new customer offer.

    New customer online Marks and Spencer voucher offer: Only available at sky.com. One voucher per household. Voucher sent, within 45 days of activating your service, to the email address provided when joining Sky. M&S terms apply.

    6 Months Half Price Sky TV: 12 month minimum term. Offer applies to new customers taking Sky TV with the Entertainment Extra Pack only. Sports Pack (currently £20 extra pm) or Movies Pack (currently £16 extra pm) may be added at half price during offer period. Restrictions apply to package changes during promotional period. Offer ends 7 June 2012.

    6 Months half price HD Pack: Available to new customers joining Sky TV with HD Pack from £25.12 per month for first six months, then currently £30.25 pm thereafter. 12 month minimum term applies. Offer ends 18 July 2012.

    6 months free unlimited broadband and calls: Available for new residential broadband, calls & line rental customers in Sky network areas until 14 June 2012 and not in conjunction with any other Sky offer. Excludes Fibre products. Offer applied following activation of both Broadband & Talk services. Sky line rental £12.25 a month. £2.18 router delivery charge. After 6 months Broadband Unlimited £7.50 a month with Sky Talk & Sky TV (otherwise £10 a month with Sky Talk). Talk Unlimited £5 a month after 6 months. Speeds vary with location and line quality. No traffic management policy for Sky Broadband Unlimited. External factors such as internet congestion can affect speed.

    Introduce a Friend £75 voucher offer: Only available by following the steps set out on this website and not by any other means e.g. via a retail outlet. New customer introduced cannot be in same household. Existing Sky TV customer must remain an active subscriber to qualify. Existing customer will be sent an email with details of how to claim their voucher within 24 hours of Sky’s receipt of new customer's first subscription payment. Vouchers must be claimed within 90 days of the date of this email and will be sent within 45 days of the claim being made. Vouchers subject to separate terms and conditions. Not available in conjunction with any other offer. Offer excludes Sky group employees and agents and cannot be offered commercially.

    3 Months Free HD Pack: Available to existing customers upgrading to HD Pack (free for first three months, £10.25 pm extra thereafter). 12 month minimum term applies. Offer ends 18/7/12

    Existing customer free Sky+HD box & free set-up offer: Upgrade to Sky+HD to get a free Sky+HD box with free standard set-up (Sky+ customers must select self set-up). Existing Sky+HD box households are not eligible for a discounted box. One free box per household. 12 month min term.

    Existing customer online Marks and Spencer voucher offer: Upgrade to Sky+HD online and we'll send you a £25 M&S voucher. One voucher per household. Vouchers sent via special delivery within 45 days of activating your viewing.

    Movies and Sports upgrades offers: We will credit £5 to your account if you upgrade to the Sky Sports Pack (£20 extra a month) or the Sky Movies Pack (£16 extra a month) online. We will credit £10 to your account if you upgrade to both the Sky Sports Pack and Sky Movies Pack online. Credit will be made to your Sky digital account within 60 days of the new Pack being enabled on your viewing card. This offer does not include standalone Premium Channels and is not available in conjunction with any other offer.

  • Sky Broadband

    Sky Broadband in Sky Network Area: Existing customer set-up £60 for Everyday Lite or free for Unlimited. Monthly usage caps: Everyday Lite - 2GB. Maximum upload speed: Everyday Lite and Unlimited –1.3Mb.

    Sky Broadband outside Network area: Connect at £17pm. Existing customer set-up £30. Monthly usage caps: Connect – 40GB & subject to Network Management Policy. Maximum upload speed: Connect – 448Kb.

    Sky Fibre Unlimited: Availability subject to location and survey. £50 standard set-up. Not available to existing fibre customers except cable.

    WiFi Hotspots from The Cloud: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for Apple devices with iOS 4.2.1 or later and compatible Android devices with OS2.1-2.x and 4.x.

    Sky Broadband general: £2.18 router delivery charge applies. Speeds vary significantly by location. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited. External factors such as internet congestion can affect speed. See sky.com for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Everyday Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe.

    30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.

  • #1Sky Talk

    #UK calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers). Unlimited international geographic landline calls to 20 countries, see sky.com/skytalk for details. Acceptable Use Policy applies.

    ¹12 months BT line rental offer available for £129 with upfront payment in advance. Line rental from BT costs £14.60 a month for customers who pay by direct debit and receive paper billing.

    Sky Talk: Sky Talk only available to customers paying by Direct Debit/continuous credit card mandate. Compatible line required otherwise connection charge from £39 may apply. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk

  • ‡*Sky TV

    ‡ HD channels received depend on your Sky TV subscription. BBC HD Channels, ITV1 HD (England & Wales only), Channel 4 HD and Five HD  are available without subscription.  Channel 4 HD and Five HD require a viewing card.

    Sky TV Subscription: Packages £20-£53 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.

    Sky 3D: 3DTV and Sky World HD (£63.25 pm) subscription required. Pay per view content may cost extra.

    Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.

    ESPN: £9 extra pm if you are a Sky Sports Pack customer, otherwise £12 extra pm.

    Sky Multiroom: Provides same Sky TV channels as main Sky TV subscription on another box. To receive HD Pack channels on your Multiroom box you need a Sky HD box an HD Pack subscription (only one HD Pack subscription required per household).

    Money back guarantee: If you cancel Sky+HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).

    Remote Record:     Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme.

    *Sky Anytime+: Compatible Sky+HD box with a fast enough broadband connection, Sky TV and Anytime+ activation required.  Downloads count towards any usage caps. Free wired standard set up for new Sky+HD customers (not available with self set up) or £40 (£60 wireless). Can be set up by customer using own cable. Compatible Sky+HD box required. Channels depend on your Sky TV/HD subscription. Sky Store costs extra. Most Sky Anytime+ content is SD. Sky Movies 1&2 or Sky Sports 1&2 are needed to watch Sky Movies or Sky Sports. HD shows take longer to start viewing.

    Sky Anytime: Available to Sky TV customers with compatible box. Customers without HD Pack may only access limited content. Content depends on Sky TV/HD subscription.

    Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV and Sky World HD subscription.

    Sky Go: UK / Ireland only. Streamed via broadband/3G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). iPhone (3GS or above), iPad, iPod touch (4th generation or above) require iOS 4.3 or later, and available on selected HTC and Samsung smartphones with OS2.2x or 2.3x. Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Live TV and on demand content available in line with your Sky TV subscription at no extra cost. You’ll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40/€18-55 per month. ESPN £9-£12/€12-16 p/m extra (or standalone at £16/€20 p/m)]. Monthly subscriptions renew automatically until you unsubscribe.

    WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.

  • General and further terms

    Subject to status. Upfront payment may be required.12 month minimum subscriptions. Non-standard set-up may cost extra.  Boxes must be connected to a fixed telephone line and prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK, Channel Islands and Isle of Man residential customers only.  These offers are not available with any other offers.]  Further terms apply. Calls to Sky cost 5.1p per minute (plus 13.1p connection fee) for BT customers.  Calls from other providers may vary. Correct at 19 May 2012.

    The full text of our customer contracts can be found here

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