Sky Entertainment Extra
- Keep the whole family entertained with 90 channels
- A great range of comedy, drama, documentaries and kids’ shows
- Includes Sky1, Sky Atlantic, Sky Living, Discovery and more
Sky Broadband
Enjoy great value, reliable broadband and award-winning call packages, with or without Sky TV
Sky Broadband Connect
If you’re outside our network area you can still get Sky Broadband Connect, with a 40GB usage allowance, great for internet browsing and downloading.
Features
- 40GB monthly usage allowance
- Internet access when you're away from home
with WiFi Hotspots from The Cloud - Includes the new Sky Hub, our best ever wireless router, worth £69
- Inclusive weekend UK calls# with Sky Talk Weekends
- Ready for TV on demand
- 24/7 technical support and free 12 month trial of McAfee Internet Security Suite
- Download free Parental Controls on up to 3 PCs at home
- Hassle free switching – no need for a new number
- Unbeatable customer satisfaction for Sky Broadband
when compared with BT, Virgin & TalkTalk
Source: Ofcom Customer Service Satisfaction Report, 2011
What you get with Sky Broadband Connect
40GB monthly usage
With a 40GB monthly usage limit, Sky Broadband Connect is great for downloading, internet browsing, shopping and emailing.
WiFi Hotspots from The Cloud
Get online when you’re out and about with WiFi Hotspots from The Cloud, free to Sky Broadband Connect customers.
Sky Talk Freetime and Sky Line Rental
Get inclusive weekend calls to UK# landlines, plus cheaper line rental than BT's standard monthly price.
Peace of mind
A free 12 month trial of McAfee Internet Security Suite to help protect you against identity theft, viruses and spam - plus, parental controls to help protect your children online.
Sky Hub
Our best ever wireless router gets you online throughout your home with superb wireless coverage and range and an innovative low energy mode.
24/7 technical support
24/7 Sky Broadband technical support online and on the telephone, so no need to worry if there’s a problem.
TV from Sky on demand and on the go
With Sky TV, you can unlock a world of entertainment on demand when you connect your compatible Sky+ box to the internet. Plus, take amazing content with you wherever you go. All at no extra monthly cost to your Sky TV.
Make it even better
HD TV
- The UK’s biggest choice of HD channels
- Make your favourite shows even better with five times more picture detail
- Something for the whole family in stunning HD
Sky Talk Anytime
- Unlimited UK# landline calls and 0870 numbers
- Unlimited geographic# landline calls to 20 international destinations
- Great value call rates to UK mobiles
Frequently asked questions
-
Can I get Sky Broadband in my area?
If you have a BT-compatible phone line, enter your BT or Sky Talk telephone number on our Landline Checker.
If you don't have a BT-compatible phone line (if, for example, you are currently using Virgin or another cable service), enter your postcode in our online Postcode Checker. -
How long will it take for my line to go active?
Once you have ordered Sky Broadband it will normally take up to 15 days for your broadband to go active. We'll send you a letter (or, if you have provided us with an email address, an email) to welcome you to Sky Broadband, followed confirmation of your line activation date. Your Sky wireless N router will be delivered and you can get started.
-
How will Sky Broadband's usage policy affect me?
The usage policy won't affect the vast majority of customers, who are already on the most suitable package for their usage needs. It also won't affect customers on Sky Broadband Unlimited. For those who do use more than their allowance, we will send you an email letting you know when you have gone over your allowance. If you go over your allowance twice within a six month period, we'll move you to the next package up which will give you a higher usage allowance and possibly faster speeds (dependent on line quality and location). However you use the internet, you can be sure that in Sky network areas, we don't ever slow our broadband speed down.
Once you become a customer, we'll send the emails to your @sky.com address or the alternative email address you give us. -
When will I get my Sky Hub?
Your Sky Hub router should arrive through the post 5 to 6 days before your broadband goes active. With it you’ll find a booklet which will take you through the install process step-by-step so you can install your Sky Broadband yourself at home.
-
Can I keep my existing number if I switch to Sky?
If you are switching from a BT compatible line then you should be able to keep your number.
Reasons to join or switch to Sky
Here's the legal bit
Sky Hub: Inclusive for new Sky Broadband customers. £2.18 router delivery. Range may be affected by home environment. Speeds vary significantly with location.
-
^Offers
Sky TV Subscription: Packages from £21.50-£55.50 by Direct Debit. 12 months minimum term applies.
New Sky TV customer online Marks and Spencer voucher offer: £25 M&S vouchers for new customers joining Sky TV. Only available at sky.com. One voucher per household. Voucher sent, within 45 days of activating your service, to the email address provided when joining Sky. M&S terms apply.
-
Sky Broadband
Sky Broadband in Sky Network Area: Existing customer set-up £60 for Lite or free for Unlimited. Monthly usage caps: Lite - 2GB. Maximum upload speed: Lite and Unlimited –1.3Mb.
Sky Broadband outside Network area: Connect at £17pm. Existing customer set-up £30. Monthly usage caps: Connect – 40GB & subject to Network Management Policy. Maximum upload speed: Connect – 448Kb.
Sky Fibre Unlimited & Unlimited Pro: Availability subject to location and survey. £50 standard set-up. Not available to existing fibre customers except cable. Maximum download speeds: Sky Fibre Unlimited - up to 38Mb; Sky Fibre Unlimited Pro - up to 76Mb. Speeds vary by location.
WiFi Hotspots from The Cloud: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for Apple devices with iOS 4.2.1 or later and compatible Android devices with OS2.1-2.x and 4.x.
Sky Broadband general: £2.18 router delivery charge applies for existing customers only. Speeds vary significantly by location. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited. External factors such as internet congestion can affect speed. See sky.com for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe.
30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.
-
#Sky Talk
#UK calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers) with Sky Talk Weekends. Unlimited calls of up to an hour to geographic landlines in 20 popular international destinations with Sky Talk Anytime. Acceptable Use Policy applies. See the Sky Talk Tariff Guide for more detail.
Sky Talk: Sky Talk only available to customers paying by Direct Debit/continuous credit card mandate. Compatible line required otherwise connection charge from £39 may apply. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk
-
‡*Sky TV
‡ HD channels received depend on your Sky TV subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, Channel 5 HD, NHK World HD and RT HD are available without subscription. Channel 5 HD requires a viewing card.
Sky TV Subscription: Packages £21.50-£55.50 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.Sky 3D: 3DTV and Sky World HD (£65.75 pm) subscription required. Pay per view content may cost extra.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
ESPN: £10 extra pm if you are a Sky Sports Pack customer, otherwise £13 extra pm.
Sky Multiroom: Provides same Sky TV channels as main Sky TV subscription on another box. To receive HD Pack channels on your Multiroom box you need a Sky HD box an HD Pack subscription (only one HD Pack subscription required per household).
Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).
Remote Record: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme.WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.
*On Demand: Available to Sky TV customers with compatible black Sky box. Downloading content requires broadband connection (minimum recommended speed 2 Mbps) and self set-up using own cable or wireless connector (£21.95 - limits apply). Downloads count towards any usage caps. Content depends on your Sky TV/HD subscription. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Sky+ subscribers without Sky TV can access BBC iPlayer only. Downloadable HD content takes longer to start viewing. Entertainment / Entertainment Extra SD customers joining after 13 November will have access to boxsets on demand until May 2013.
Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV and Sky World HD subscription.
Sky Go: UK / Ireland only. Streamed via broadband/3G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). iPhone (3GS or above), iPad, iPod touch (4th generation or above) require iOS 5.1 or later, and available on selected Android devices with OS2.2x to OS4.2.1 (excluding 3.x). Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. ESPN £10-£13 pm extra (or standalone at £16 pm). Monthly subscriptions renew automatically until you unsubscribe.
Sky Go Extra: Sky TV customers only. £5 extra a month. 31 days’ notice to cancel. Register up to 4 Sky Go devices, concurrent viewing on two devices. Download selected Sky Go content via WiFi (Unavailable on Xbox 360). Content depends on your Sky TV package. Movies Pack required to download movies. Max 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 7 or 30 days after download depending on content. -
General and further terms
Subject to status. Upfront payment may be required.12 month minimum subscriptions. Non-standard set-up may cost extra. Boxes must be connected to a fixed telephone line and prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm.
UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Calls to Sky cost 5.1p per minute (plus 13.1p connection fee) for BT customers. Calls from other providers may vary. Correct at 8 February 2013. The full text of our customer contracts can be found here