Sky Entertainment Extra
- Keep the whole family entertained with 90 channels
- A great range of comedy, drama, documentaries and kids’ shows
- Includes Sky1, Sky Atlantic, Sky Living, Discovery and more
If you’re outside our network area you can still get Sky Broadband Connect, with a 40GB usage allowance, great for internet browsing and downloading.
Source: Ofcom Customer Service Satisfaction Report, 2012
With a 40GB monthly usage limit, Sky Broadband Connect is great for downloading, internet browsing, shopping and emailing.
Get online when you’re out and about with Sky WiFi, free to Sky Broadband Connect customers.
Get inclusive weekend calls to UK# landlines, plus cheaper line rental than BT's standard monthly price.
A free 3 month trial of McAfee Internet Security Suite to help protect you against identity theft, viruses and spam - plus, parental controls to help protect your children online.
Our best ever wireless router gets you online throughout your home with superb wireless coverage and range and an innovative low energy mode.
Sky Broadband technical support online and on the telephone, so no need to worry if there's a problem.
Once you have ordered Sky Broadband it will normally take up to 15 days for your broadband to go active. We'll send you a letter (or, if you have provided us with an email address, an email) to welcome you to Sky Broadband, followed confirmation of your line activation date. Your Sky wireless N router will be delivered and you can get started.
The usage policy won't affect the vast majority of customers, who are already on the most suitable package for their usage needs. It also won't affect customers on Sky Broadband Unlimited. For those who do use more than their allowance, we will send you an email letting you know when you have gone over your allowance. If you go over your allowance twice within a six month period, we'll move you to the next package up which will give you a higher usage allowance and possibly faster speeds (dependent on line quality and location). However you use the internet, you can be sure that in Sky network areas, we don't ever slow our broadband speed down.
Once you become a customer, we'll send the emails to your @sky.com address or the alternative email address you give us.
Your Sky Hub router should arrive through the post 5 to 6 days before your broadband goes active. With it you’ll find a booklet which will take you through the install process step-by-step so you can install your Sky Broadband yourself at home.
If you are switching from a BT compatible line then you should be able to keep your number.
Sky WiFi performance claims: Comparing average download speeds and the number of successful connections to Sky or BT public Wi-Fi connections in independent testing during May and August 2013. Wi-Fi speeds vary significantly by location and number of users. Please see Sky vs BT comparative Wifi performance test results for further information.
Sky Hub: Inclusive for new Sky Broadband customers. £6.95 router delivery charge. Range may be affected by home environment. Speeds vary significantly with location. Boardwalk Empire SM, under license from Home Box Office, Inc.
Sky TV Subscription: Packages from £21.50-£55.50 by Direct Debit. 12 months minimum term applies.
New Sky TV customer online Marks and Spencer voucher offer: M&S vouchers for new customers joining Sky TV. Only available at sky.com. One voucher per household. Voucher sent, within 45 days of activating your service, to the email address provided when joining Sky. M&S terms apply.
Sky Broadband in Sky Network Area: Maximum home download speeds up to 17Mbps. Existing customer set-up £60 for Lite or free for Unlimited. Monthly usage caps: Lite - 2GB. Maximum upload speed: Lite and Unlimited –1.3Mb.
Sky Broadband outside Network area: Connect is available at £17pm with a monthly usage cap of 40GB (£30 set-up for existing Sky TV customers & customers without Sky TV). Maximum home download speeds up to 6Mbps. Connect subject to a Network Management Policy.
Sky Fibre Unlimited & Unlimited Pro: Availability subject to location and survey. £50 standard set-up. Maximum home download speeds: Sky Fibre Unlimited - up to 38Mb; Sky Fibre Unlimited Pro - up to 76Mb. Speeds vary by location.
Sky WiFi: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for Apple devices with iOS 5.1 or later and compatible Android devices with OS2.2.2 and later or 4.x.
30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.
Sky Broadband general: £6.95 router delivery charge. Speeds vary significantly by location. 12 month minimum subscriptions except 18 month minimum subscriptions for Sky Fibre Unlimited/Unlimited Pro+ Sky Talk & Line Rental. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe. Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. Range may be affected home environment. BT Price comparison: Comparing cost of unlimited broadband packages for new and existing Sky TV customers over 12 months with the ongoing standard price of BT Unlimited Broadband £16pm (new BT customer introductory pricing: 6 months free 18 month contract). Excludes line rental. BT Unlimited Broadband includes BT Home Hub (BT Vision ready) & Hub phone, advanced McAfee security, unlimited WiFi minutes, access to over 8 million WiFi hotspots, BT SmartTalk App, BT sport (from August), evening and weekend VOIP calls and 2GB Cloud Online Storage at no extra charge. BT offer inclusive calls to 0845 numbers (subject to fair use policy). McAfee security available free for 12 months with Sky Broadband Unlimited, £3 per month thereafter unless cancelled by customer. Other BT offers may apply. SeeBT.com for details. Best value claim: Based on standard pricing, comparing totally unlimited broadband services which offer inclusive out-of-home WiFi. Features may vary between providers.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.
Sky Talk: 12 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. 12 month minimum subscriptions except 18 month minimum subscriptions for Sky Fibre Unlimited/Unlimited Pro+ Sky Talk & Line Rental if you order after 14 April 2014. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£15.40 per month). Connection charge from £39 may apply for customers without an active BT compatible line. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk.
Sky Talk Weekends: #UK geographic landline calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers) Acceptable Use Policy Applies.
Sky Talk Anytime UK: #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers.
†Sky Talk Anytime International: Unlimited calls of up to one hour to 50 international landline destinations: Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey and USA (also include calls to mobiles in Canada, Hong Kong and the USA). #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers). Unlimited international geographic landline calls of up to an hour to 50 destinations, see sky.com/skytalk for details. Acceptable Use Policy applies.
‡ HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.
Sky TV Subscription: Packages £21.50-£62 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.
Sky Movies comparison: Comparison against online movie subscription services without Sky Movies using top 100 from UK box office over 12 months. See sky.com/blockbusters
Sky Multiscreen: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Multiscreen box you need a Sky HD box and the Family Bundle or other HD subscription pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Multiscreen includes Sky Go Extra at no extra cost. Sky Go terms apply.
Remote Record: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme.
WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).
On Demand: Available to Sky TV customers with compatible Sky+ box. Downloading content requires compatible black Sky+ box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built in Wi-Fi or own cable. Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Sky+ subscribers without Sky TV can access BBC iPlayer only. Downloadable HD content takes longer to start viewing.
Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV.
Box Sets: Selection of shows/series available varies each month. Downloadable HD content takes longer to start viewing. The Family Bundle or another Sky HD subscription required for TV Box Sets. Monthly comparison against online and Pay TV UK subscription services based on shows for which the latest series is showing now or in the last 12 months or in the next 12 months from February 2014. See sky.com/moreboxsets.
Sky Go: UK customers require a Sky HD or Family Bundle subscription to access TV Box Sets on Sky Go. UK / Ireland only. Streamed via broadband/3G/4G/WiFi (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). For compatible device and software requirements click here. Sky Go is not currently compatible on PCs with Windows 8 or Macs with OS X Mountain Lion. Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. Monthly subscriptions renew automatically until you unsubscribe.
Sky Go Extra: Sky TV customers only. No extra cost with Sky Multiscreen, otherwise £5 extra a month. 31 days’ notice to cancel. Register up to 4 Sky Go devices, concurrent viewing on two devices. Download selected Sky Go content in the UK & Ireland via WiFi (Unavailable on Xbox 360). Content depends on your Sky TV package. Movies/Sports Pack(s) required to download movies/sports. Max 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 7 or 30 days after download depending on content.
Sky Sports/Sky Movies in HD: £5.25pm on top of your sports/movies subscription. Only available to Family Bundle customers.
Sky 3D: 3DTV and activation required. Content available depends on your Sky TV/HD subscription (from £32pm). Pay per view content costs extra.
Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm.
UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Calls to Sky cost 5.1p per minute (plus 15p connection fee) for BT customers. Calls from other providers may vary. Correct at 16 April 2014. The full text of our customer contracts can be found here.