- Get totally unlimited broadband with no traffic management or usage caps
- Free and unlimited WiFi Hotspots from
The Cloud - Plus
unlimited calls 24/7 to landlines in the UK# and geographic# landlines in
20 international destinations - Our most popular Sky TV entertainment channels and many more
- £25 M&S voucher^ when you join online
- Free Sky+ box and free standard set-up
- 6 months half price Sky Entertainment Extra
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Sky network areas only. Sky Line Rental £12.25 per month (applies from month 1). 12 month min terms. Set-up costs & router delivery charge apply. #Calls of up to an hour to 01,02 & 03 UK numbers (excludes Channel Islands) and geographic landline numbers in 20 countries. Offer ends 14 June. See below for pricing and further terms.
Sky network areas only. Sky Line Rental £12.25 per month (applies from month 1). 12 month min terms. Set-up costs & router delivery charge apply. #Calls of up to an hour to 01,02 & 03 UK numbers (excludes Channel Islands) and geographic landline numbers in 20 countries. Offer ends 14 June. See below for pricing and further terms.
Great Sky Broadband offers when you join or upgrade
-
Join with Sky TV
Sky Broadband Unlimited with Talk Unlimited
& Sky TV Extra - £18.75 a month for 6 months
Second 6 months you pay £31.25 a month† (current pricing)
Year two and onwards you pay £37.50 a month† (current pricing)Sky Line Rental payable
Join nowJoin without Sky TV
Sky Broadband Unlimited
Join now
with Talk Freetime
£5 a month for 12 months
then just £10 a month
Sky Line Rental payableAdd to your Sky TV
Sky Broadband Unlimited
Upgrade now
with Talk Unlimited
£6.25 a month for 12 months
then just £12.50 a month
Sky Line Rental payable
Here's the legal bit
Subject to status. Upfront payment may be required. †Some prices will increase from 1
September 2012.
**£200 saving based on standard monthly subscription prices over 12 months for
existing BT customers with Broadband Option 3 (£25) with Anytime Plan (£4.90) and BT line rental
(£14.60) switching to Sky Broadband Unlimited (£7.50 with Sky Talk and Sky TV (or £10 with just Sky
Talk), £2.18 router delivery), Sky Talk Unlimited (£5) and Sky Talk Line Rental (£12.25). BT
Broadband Option 3 includes BT Home Hub (BT Vision ready) & Hub phone, advanced McAfee
security, unlimited Wi-Fi minutes a month, access to BT Openzone & BT Fon, evening &
weekend VOIP calls and 5GB online storage at no extra charge. BT offer inclusive calls to 0845
numbers (subject to fair use policy). McAfee security available free for 12 months with Sky, £3 a
month thereafter unless cancelled by customer. Sky & BT offer discounted line rental for up
front annual payment. Call charges for non-inclusive calls will vary between Sky and BT. Other BT
offers may apply. See bt.com for details.
^Offers
12 months half price unlimited broadband and calls: Available for new residential broadband, calls & line rental customers in Sky network areas until 14 June 2012 and not in conjunction with any other Sky offer. Excludes Fibre products. Offer applied following activation of both Broadband & Talk services. Sky line rental £12.25 a month. £2.18 router delivery charge. Broadband & Talk prices described above apply after 12 months. No traffic management policy for Sky Broadband Unlimited. External factors such as internet congestion can affect speed.
12 months half price unlimited broadband without TV: Available for new residential broadband, calls & line rental customers in Sky network areas until 14 June 2012 and not in conjunction with any other Sky offer. Excludes Fibre products. Offer applied following activation of both Broadband & Talk services. Sky line rental £12.25 a month. £2.18 router delivery charge. Broadband Unlimited £5 a month for 12 months, £10 a month thereafter, with Talk Freetime. Speeds vary with location and line quality. No traffic management policy for Sky Broadband Unlimited. External factors such as internet congestion can affect speed.
6 months half price Sky TV offer: 12 month minimum term. Offer applies to new customers taking Sky TV with the Entertainment Extra Pack only. Sports Pack (currently £20 extra pm) or Movies Pack (currently £16 extra pm) may be added at half price during offer period. Restrictions apply to package changes during promotional period. Offer ends 7 June 2012.
Free Sky+ box offer: Sky+ box free with free standard set-up for new customers joining Sky TV online. One free box per household. This is a new customer offer.
New customer online Marks and Spencer voucher offer: Only available at sky.com. One voucher per household. Voucher sent, within 45 days of activating your service, to the email address provided when joining Sky. M&S terms apply.
‡*Sky TV
‡ HD channels received depend on your Sky TV subscription. BBC HD Channels, ITV1 HD (England & Wales only), Channel 4 HD and Five HD are available without subscription. Channel 4 HD and Five HD require a viewing card.
Sky TV Subscription: Packages £20-£53 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.
Sky 3D: 3DTV and Sky World HD (£63.25 pm) subscription required. Pay per view content may cost extra.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
ESPN: £9 extra pm if you are a Sky Sports Pack customer, otherwise £12 extra pm.
Sky Multiroom: Provides same Sky TV channels as main Sky TV subscription on another box. To receive HD Pack channels on your Multiroom box you need a Sky HD box an HD Pack subscription (only one HD Pack subscription required per household).
Money back guarantee: If you cancel Sky+HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).
Remote Record: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme.
*Sky Anytime+: Compatible Sky+HD box with a fast enough broadband connection, Sky TV and Anytime+ activation required. Downloads count towards any usage caps. Free wired standard set up for new Sky+HD customers (not available with self set up) or £40 (£60 wireless). Can be set up by customer using own cable. Compatible Sky+HD box required. Channels depend on your Sky TV/HD subscription. Sky Store costs extra. Most Sky Anytime+ content is SD. Sky Movies 1&2 or Sky Sports 1&2 are needed to watch Sky Movies or Sky Sports. HD shows take longer to start viewing.
Sky Anytime: Available to Sky TV customers with compatible box. Customers without HD Pack may only access limited content. Content depends on Sky TV/HD subscription.
Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV and Sky World HD subscription.
Sky Go: UK / Ireland only. Streamed via broadband/3G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). iPhone (3GS or above), iPad, iPod touch (4th generation or above) require iOS 4.3 or later, and available on selected HTC and Samsung smartphones with OS2.2x or 2.3x. Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Live TV and on demand content available in line with your Sky TV subscription at no extra cost. You’ll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40/€18-55 per month. ESPN £9-£12/€12-16 p/m extra (or standalone at £16/€20 p/m)]. Monthly subscriptions renew automatically until you unsubscribe.
WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.
Sky boxes and set-up
Box set-up times currently average 7-10 days for new customers and may be longer for existing customers upgrading to Sky+HD (excludes Highlands & Islands, Channel Islands, Scottish Islands, Isle of Man, Northern Ireland, ROI).
Standard set-up of Sky+HD box with the HD Pack is free when you join Sky TV online (otherwise £30); free for existing customers with a new Multiroom subscription (otherwise £60 or £15 for Sky+ customers selecting self set-up).
Existing Sky TV customer: Sky Broadband set-up fees for existing Sky TV customers £60 for Everyday Lite, £30 for Connect or free for Unlimited. £30 set-up fee for Connect for customers without Sky TV.
Self set-up: Available to Sky+ customers for £15. Self set-up must be completed within 31 days of receipt.
Sky Anytime+ set-up: Free wired standard set-up for new Sky+HD customers (not available with self set-up) or £40 (£60 wireless). Can be set up by customer using own cable.
Sky+HD box: Existing Sky+ box households are not eligible for a discounted box unless taking the HD Pack. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household. Sky+HD box up to £199 if you are not eligible for discounted price (Sky TV subscription required). A Sky+HD box can store an average of 60 hours of HD or 185 hours of standard definition programmes. HD ready TV required.
Sky+ box: Existing Sky+ box households are not eligible for a discounted box. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household. Sky+ box up to £199 if you are not eligible for discounted price (Sky TV subscription required). You will receive a Sky+HD box which has all the features of Sky+ and can store an average of 185 hours of standard definition programmes. To view free-to-air HD content you need an HD ready TV. To view Sky HD content you will also need the HD Pack (£10.25 a month).
Sky+HD 1TB box: £99 for Sky TV customers taking their first HD package (£10.25pm) or existing Sky+HD customers adding Sky Multiroom (£10.25pm per box). Existing Sky+HD customers are entitled to one £149 box, additional boxes £249. New customers are entitled to one £149 box when taking with HD pack, any additional boxes thereafter or when taking without the HD Pack are £249. Standard set-up £30 for new customers and £60 for existing Sky TV customers. Non-standard set-up may cost extra.
Sky HD Multiroom Box: Sky HD Multiroom Box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiroom subscription (£10.25 extra a month) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with a new Sky Multiroom subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise £49. Replacement boxes are £99.
You do not have to subscribe to Sky TV - available directly from Sky call centre (standard set up £120) - limited to one per household.
Sky Broadband
Sky Broadband in Sky Network Area: Existing customer set-up £60 for Everyday Lite or free for Unlimited. Monthly usage caps: Everyday Lite - 2GB. Maximum upload speed: Everyday Lite and Unlimited –1.3Mb.
Sky Broadband outside Network area: Connect at £17pm. Existing customer set-up £30. Monthly usage caps: Connect – 40GB & subject to Network Management Policy. Maximum upload speed: Connect – 448Kb.
Sky Fibre Unlimited: Availability subject to location and survey. £50 standard set-up. Not available to existing fibre customers except cable.
WiFi Hotspots from The Cloud: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for Apple devices with iOS 4.2.1 or later and compatible Android devices with OS2.1-2.x and 4.x.
Sky Broadband general: £2.18 router delivery charge applies. Speeds vary significantly by location. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited. External factors such as internet congestion can affect speed. See sky.com for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Everyday Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe.
30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.
#¹Sky Talk
#UK calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers). Unlimited international geographic landline calls to 20 countries, see sky.com/skytalk for details. Acceptable Use Policy applies.
¹12 months BT line rental offer available for £129 with upfront payment in advance. Line rental from BT costs £14.60 a month for customers who pay by direct debit and receive paper billing.
Sky Talk: Sky Talk only available to customers paying by Direct Debit/continuous credit card mandate. Compatible line required otherwise connection charge from £39 may apply. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk
General
Subject to status. Upfront payment may be required.12 month minimum subscriptions. Non-standard set-up may cost extra. Boxes must be connected to a fixed telephone line and prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers.] Further terms apply. Calls to Sky cost 5.1p per minute (plus 13.1p connection fee) for BT customers. Calls from other providers may vary. Correct at 19 May 2012.
The full text of our customer contracts can be found here