Three different ways to take Sky Broadband
Brilliant with your existing
Sky TV package
Add Sky Broadband Unlimited with Sky Talk Weekends
£3.75 extra a month
for 12 months (then £7.50 extra a month)
+ Sky Line Rental £14.50 a month
(applies from month 1)
Features
- Absolutely no usage caps
- We will never slow you down at peak times
- Unlimited Sky WiFi in 1000s of popular hotspots
- Sky Hub, our best ever wireless hub
- 12 month trial of McAfee Internet Security Suite
- Inclusive weekend calls to UK landlines#
- Sky Line Rental
Fantastic with Sky TV
Sky Broadband Unlimited with Sky Talk Weekends and Sky Entertainment
£25.25 a month
for 12 months (then £29 a month)
+ Sky Line Rental £14.50
(applies from month 1)
Features
- Absolutely no usage caps
- We will never slow you down at peak times
- Unlimited Sky WiFi in 1000s of hotspots
- Sky Hub, our best ever wireless hub
- McAfee Internet Security; 12 month trial
- Inclusive weekend calls to UK landlines#
- Enjoy On Demand with the most complete Catch Up TV service, including Sky Atlantic
- Free Sky+ box and free standard set-up
- £100 M&S voucher^ when you join online
Great on its own
Sky Broadband Unlimited with Sky Talk Weekends
£5 a month
for 12 months (then £10 a month)
+ Sky Line Rental £14.50 a month
(applies from month 1)
Features
- Absolutely no usage caps
- We will never slow you down at peak times
- Unlimited Sky WiFi in 1000s of hotspots
- Sky Hub, our best ever wireless hub
- McAfee Internet Security; 12 month trial
- Inclusive weekend calls to UK landlines#
- Sky Line Rental
- Add Sky TV whenever you like
Get online when you're out and about with Sky WiFi
Sky WiFi features
If you have Sky Broadband Unlimited, Connect or Fibre Unlimited, you can now get online at no extra cost when you’re out and about with Sky WiFI. With hotspots at popular high street locations plus the easy-to-use Sky WiFi app, getting online has never been easier.
- Inclusive wireless internet at all Cloud hotspots throughout the UK
- Unlimited usage, so there's no need to worry about exceeding your mobile data allowance
- Get online at thousands of popular high street locations
- Sky TV customers can even watch TV from Sky in a coffee shop with Sky Go^
Best Customer Service uSwitch Broadband Award 2013
Sky winner of Best Technical Support in the uSwitch Broadband Awards 2013.
Sky winner of Most Recommended Broadband in the uSwitch Broadband Awards 2013.
Sky Broadband and Talk has the best overall customer service compared with BT, Virgin Media and TalkTalk (Ofcom Report, Dec 2012).
Plus, Sky won Best Customer Service in the uSwitch Broadband Awards 2013.
Sky winner of Best Pay TV in the uSwitch Broadband Award 2013.
Reasons to join or switch to Sky
Here's the legal bit
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Offers^
Free Sky+ box offer: Sky+ box free with free standard set-up for new customers joining Sky TV online. One free box per household. This is a new customer offer.
Free Sky+HD 2TB box offer: Sky+HD 2TB box free with free standard set-up for new customers joining Sky TV online from £21.50 a month with the Sky Movies Pack (£16 extra a month) and/or Sky Sports Pack (£21 extra a month*). One free box per household. Non standard set-up may cost extra. This is a new customer offer.
New Sky TV customer online Marks and Spencer voucher offer: £25 M&S vouchers for new customers joining Sky TV. Only available at sky.com. Not available in conjunction with any other offer. One voucher per household. Voucher sent, within 45 days of activating your service, to the email address provided when joining Sky. M&S terms apply.
Sky Broadband Unlimited Marks and Spencer voucher offer: £25 M&S voucher for existing customers in sky network areas, switching their broadband, calls# and line rental to Sky. Only available to existing customers directed to sky.com via selected affiliate websites. Not available in conjunction with any other offer. One voucher per household. Voucher sent, within 45 days of activating your service, to the email address provided when joining Sky. M&S terms apply. Offer ends 13 June 2013.
3 months free line rental offer: Available to new and existing customers taking Sky Broadband, Talk and line rental. Line rental is £14.50 a month. After 3 months, you will automatically be moved on to the standard monthly price. Offer ends 13 June 2013.
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‡Sky TV
‡ HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, Channel 5 HD, NHK World HD and RT HD are available without subscription. Channel 5 HD requires a viewing card.
Sky TV Subscription: Packages £21.50-£60.50 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.
Sky Multiroom: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Multiroom box you need a Sky HD box and Sky Entertainment Extra+.
Sky Sports/Sky Movies in HD: £5.25pm extra. Only available to Sky Entertainment Extra+ customers.
Sky 3D: 3DTV and activation required. Content available depends on your Sky TV/HD subscription (from £31.50pm). Pay per view content costs extra.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
ESPN: £10 extra pm if you are a Sky Sports Pack customer, otherwise £13 extra pm. ESPN will cease to be available on the Sky TV subscription service after 31 July 2013. After this date it will be provided on the Sky Digital Satellite Platform by a third party.
Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).
Remote Record: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme.WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.
On Demand: Available to Sky TV customers with compatible black Sky box. Downloading content requires broadband connection (minimum recommended speed 2 Mbps) and self set-up using own cable or wireless connector (£21.95 - limits apply). Downloads count towards any usage caps. Content depends on your Sky TV/HD subscription. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Sky+ subscribers without Sky TV can access BBC iPlayer only. Downloadable HD content takes longer to start viewing.
Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV.
Sky Go: UK / Ireland only. Streamed via broadband/3G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). iPhone (3GS or above), iPad, iPod touch (4th generation or above) require iOS 5.1 or later, and available on selected Android devices with OS2.2x to OS4.2.1 (excluding 3.x). Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. ESPN £10-£13 pm extra (or standalone at £16 pm). Monthly subscriptions renew automatically until you unsubscribe.
Sky Go Extra: Sky TV customers only. £5 extra a month. 31 days’ notice to cancel. Register up to 4 Sky Go devices, concurrent viewing on two devices. Download selected Sky Go content via WiFi (Unavailable on Xbox 360). Content depends on your Sky TV package. Movies/Sports Pack(s) required to download movies/sports. Max 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 7 or 30 days after download depending on content. -
Sky boxes and set-up
Box set-up times currently average 7-10 days for new customers and may be longer for existing customers upgrading to Sky+HD (excludes Highlands & Islands, Channel Islands, Scottish Islands, Isle of Man, Northern Ireland, ROI).
Standard set-up of Sky+HD box is free when you join Sky TV online (otherwise £30); free for existing customers with a new Multiroom subscription (otherwise £60 or £15 for Sky+ customers selecting self set-up).
Existing Sky TV customer: Sky Broadband set-up fees for existing Sky TV customers £60 for Lite, £30 for Connect or free for Unlimited. £30 set-up fee for Connect for customers without Sky TV.
Self set-up: Available to Sky+ customers for £15. Self set-up must be completed within 31 days of receipt.
Sky+HD box: Existing Sky+ box households are not eligible for a discounted box unless taking Sky Entertainment Extra+. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household. Sky+HD box up to £199 if you are not eligible for discounted price (Sky TV subscription required). A Sky+HD box can store an average of 60 hours of HD or 185 hours of standard definition programmes. HD ready TV required.Sky+ box: Existing Sky+ box households are not eligible for a discounted box. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household. Sky+ box up to £199 if you are not eligible for discounted price (Sky TV subscription required). You will receive a Sky+HD box which has all the features of Sky+ and can store an average of 185 hours of standard definition programmes. To view free-to-air HD content you need an HD ready TV. To view Sky HD content you will also need Sky Entertainment Extra+ and, for Sky Sports/Sky Movies in HD, the HD Pack (£5.25 a month).
Sky+HD 2TB box: £49 for existing Sky TV customers taking their first HD package or existing Sky+HD customers adding Sky Multiroom (£10.25pm per box). Existing Sky+HD customers are entitled to one £149 box, additional 2TB boxes £249. £249 for any existing customer who received a discounted 1TB box. New customers joining Sky TV with Sky Entertainment Extra+ are entitled to one £149 box. Any additional 2TB boxes thereafter or when taking without Sky Entertainment Extra+ are £249. Standard set-up £30 for new customers and £60 for existing Sky TV customers. Non-standard set-up may cost extra. Sky+HD 2TB box provides 1.5TB of personal storage and 0.5TB of storage for On Demand Showcase content.
Sky HD Multiroom box: Sky HD Multiroom box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiroom subscription (£10.25 extra a month) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with a new Sky Multiroom subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise £49. Replacement boxes are £99.
You do not have to subscribe to Sky TV - available directly from Sky call centre (standard set up £120) - limited to one per household.
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Sky Broadband
Sky Broadband in Sky Network Area: Home download speeds up to 15Mbps. Existing customer set-up £60 for Lite or free for Unlimited. Monthly usage caps: Lite - 2GB. Maximum upload speed: Lite and Unlimited –1.3Mb.
Sky Broadband outside Network area: Connect is available at £17pm with a monthly usage cap of 40GB (£30 set-up for existing Sky TV customers & customers without Sky TV). Connect subject to a Network Management Policy.
Sky Fibre Unlimited & Unlimited Pro: Availability subject to location and survey. £50 standard set-up. Maximum download speeds: Sky Fibre Unlimited - up to 38Mb; Sky Fibre Unlimited Pro - up to 76Mb. Speeds vary by location.
Sky WiFi: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for Apple devices with iOS 5.1 or later and compatible Android devices with OS2.2.2 and later or 4.x. Less than 1% of hotspots have a maximum download speed of 5mbs per device. Acceptable use policy applies.
30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.
Sky Broadband general: £2.18 router delivery charge applies. Speeds vary significantly by location. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe. BT price comparison: Comparing standard monthly price for BT Unlimited Broadband (£16 pm) against Sky Broadband Unlimited (£7.50 pm with Sky Talk & Sky TV). Excludes line rental cost. BT Unlimited Broadband includes BT Home Hub (BT Vision ready) & Hub phone, advanced McAfee security, unlimited WiFi minutes, access to over 7.5 million WiFi hotspots, BT SmartTalk App, BT sport (from August) evening and weekend VOIP calls and 2GB Cloud Online Storage at no extra charge. BT offer inclusive calls to 0845 numbers (subject to fair use policy). McAfee security available free for 12 months with Sky, £3 pm thereafter unless cancelled by customer. 6 months free offer available to new BT customers on 18 month contract. See BT.com for details. Best value claim: Based on standard pricing, comparing totally unlimited broadband services which offer inclusive out-of-home WiFi. Features may vary between providers.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.
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#Sky Talk
#UK calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers) with Sky Talk Weekends. Unlimited calls of up to an hour to geographic landlines in 22 popular international destinations with Sky Talk Anytime. Acceptable Use Policy applies. See the Sky Talk Tariff Guide for more detail.
Sky Talk: Sky Talk only available to customers paying by Direct Debit/continuous credit card mandate. Compatible line required otherwise £15 connection charge may apply. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk
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General and further terms
Subject to status. Upfront payment may be required.12 month minimum subscriptions. Prices may go up during your subscription. Non-standard set-up may cost extra. Boxes must be connected to a fixed telephone line and prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm.
UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Calls to Sky cost 5.1p per minute (plus 15p connection fee) for BT customers. Calls from other providers may vary. Correct at 14 June 2013. The full text of our customer contracts can be found here.