• Helping you and your family stay safe online

As the popularity of mobile devices grows, a few key tips can help keep your online activities trouble-free.

  • Malware Malware
  • Passwords and PINs Passwords and PINs
  • Cross devices Cross devices
  • Malware

    Set up strong defences against criminals who use viruses to commit fraud and identity theft.

    The risks

    • Opening files infected with viruses such as unknown email attachments and file downloads
    • Installing something from an untrustworthy source often including screensavers, toolbars or torrents
    • Corrupt websites bogus links come from chat rooms, emails, adverts
    • Other devices flash drives and external hard drives are common virus carriers

    The right security can help stop criminals infecting your devices

    Top tips

    • Keep browser and anti-virus software up to date
    • For advanced online protection on up to 3 PCs, Sky Broadband customers can get a free trial of McAfee Internet Security
    • Never click on anything that looks suspect or untrustworthy
    • Only use reputable software from reputable companies – brands and services you know well, or have researched thoroughly
    • Before installing or giving access to software/programmes, learn their purpose.

    Further help and resources

    If you’d like to know more about malware or report any incidents, you can get support from one of the following organisations:

    IWF

    Action Fraud

    Get Safe Online

  • Passwords and PINs

    Prevent trouble-free access to your accounts by having strong user names and passwords.

    The risks

    • Weak passwords are easier to guess, so you’re more likely you’ll fall victim to fraud
    • Using the same password means if someone accesses one of your accounts, they access a dozen
    • Your kids spending your money easy online access could result in them using a service they don’t realise costs money
    • Shoulder surfing people sneaking a look at your device or PIN at the cash point

    Keep your passwords strong, varied and frequently updated

    Top tips

    • Strong passwords. Use a combination of numbers, symbols, upper and lower case letters at least eight characters long
    • Avoid easily guessed passwords i.e. a family member’s name, pet’s name or your town of birth
    • Use different passwords for every account, especially banking and sites containing sensitive data
    • Change your passwords regularly
    • Sky offers PIN-protected parental controls for Sky TV and Sky Go, which will allow you to restrict online access in a variety of ways

    Further help and resources

    If you’d like to know more about Passwords and PINs or report any incidents, you can get support from one of the following organisations:

    Action Fraud

    Get Safe Online

  • Cross devices

    Enjoy a safer internet experience by protecting web browsers, devices and operating systems.

    Where you can safeguard

    • Operating systems
    • Web browsers
    • Search engines
    • Tablets, smartphones and consoles
    • Online TV
    • Passwords for all devices

    Discover the safety features available across your devices

    Top tips

    • Parental controls can help customise your web experience on PC or Apple devices
    • Built-in features help control viewable content in web browsers
    • Safe-access features are available with most search engines
    • Xbox, Nintendo, Playstation etc offer restriction settings on certain content
    • Services such as Sky TV and Sky Go and iPlayer allow programme/channel restrictions
    • Protect your smartphones, laptops and tablets by setting passwords to access them

    Further help and resources

    For more detailed information and advice, see our Help & Support section.