When you are booking your installation you will be able to select the best date for you from a list of dates that are available.

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Sky does not charge customers for extra install equipment such as T&K Brackets or pole mounts. Some sub-contractors operating in the Highlands and Islands region may charge extra for this equipment.

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If you order online you can select a convenient installation date during the ordering process. Ordering online takes as little as 10 minutes and you can begin now on our Sky.com website.

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We have found that new customers are happier with a new, professionally installed system. We suggest you check out our online offers, some of which include free equipment. If you still wish to have your existing equipment installed you will need to contact a local independent installer.

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A standard installation usually takes no longer than one hour. The Sky installer will install Sky TV for you. This will include installing a discreet minidish, connecting your Sky Box to your TV and phone line, and giving you a brief demo on using your system.

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A standard installation usually takes no longer than one hour.

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In some areas we are able to offer morning or afternoon installations. However, most areas are still based on an all-day call-out basis. In the case of a morning or afternoon install, an engineer will normally phone by 21.00 the evening before your installation to let you know when they expect to arrive. For an all-day install, the engineer will phone by 09.00 on the morning of your installation. A standard installation usually takes no longer than one hour.

When the engineer arrives they will have a discussion with you or your chosen representative to determine the best location for your satellite dish and the routing of all cables from your Sky box.

Some cabling will be run externally and, on all installs, holes will be drilled for cable access to your satellite dish. Also any internal cables must be tacked to the skirting board. Our ability to complete the installation is subject to Sky's Health and Safety Regulations.

Once the equipment has been installed the engineer will explain how the equipment works and activate your viewing card. The card should be activated between 20 minutes to 24 hours after the engineer has installed it. To check activation, ensure that you have all the channels you would expect with your package. If this is not the case, please use our General Enquiry Form to contact Sky Customer Services.

If the viewing card is not available at the time of installation, when you do receive your card please contact Sky Customer Service and a representative will talk you through how to activate your card. You can find our contact details here

You should also set up your own PIN number as soon as the system has been installed in order to ensure the security of your Sky box. Your PIN can be used to restrict the types of programmes that can be viewed and to set a spending limit to control Sky Box Office purchasing.

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A professional installer will arrive at your property and install the equipment for you.

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Not at all. Our professional installers will make it as quick and fuss free as possible. You'll hardly notice that they've been.

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Your Sky engineer will call with an estimated time of arrival on either the evening before they visit or before 9am on the day of their visit.

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