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Returning to Sky FAQs

Returning to Sky

  • + I have equipment, how do I subscribe to Sky?
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    If you already have digital satellite equipment (including a digital satellite dish installed at your home) and simply want a Sky TV subscription, please contact Sky Customer Service.

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  • + I had Sky in the past. How can I restart it?
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    If you have had Sky in the past, it is easy to restart your subscription and start enjoying our fantastic services again. You can re-order Sky TV, Sky Talk and Sky Broadband by calling our Sales Team. You'll find telephone numbers and other details in the Sky Shop section of our Contact Us page.

    Alternatively, if you have left Sky within the last 12 months simply leave us your details and we will call you regarding switching your Sky TV back on.

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  • + How do I get my account reinstated after it has been blocked due to non payment?
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    If your account has been blocked due to non payment and you clear the balance within 22 days of the account being blocked, you don’t need to do anything as the account will automatically reinstate and billing will continue on the next payment date.
    If you log into My Sky you can make credit or debit card payments, as well as setting up a Direct Debit or regular credit card payment method to pay your subscriptions automatically each month.

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  • + I have re-subscribed, how will I be billed?
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    When you re-subscribe and your Sky account is re-instated, you will be billed from the date that your viewing is switched on. We will use the same monthly payment date you previously gave us for your account, unless you ask for it to be changed to a different date. You can view your bills, make payments, change your payment method and change your payment due date online by logging into the My Sky section of our Sky.com website.

    We're sorry this FAQ didn't provide you with the information you need. If you would like to leave some feedback explaining why this FAQ was not helpful to you please follow the link below. This will help us to improve our service to you.  
    Leave Feedback

  • + I would like to reinstate my Sky Talk service.
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    If you have cancelled your Sky Talk service and wish to reinstate, simply get in touch with Sky Customer Service - you can find our contact details here.

    If your Sky Talk service has been suspended due to bad debt, once we have received payment then a regular service will normally be resumed within 72 hours.

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