Enjoy an always-on Internet connection, speeds of up to 20Mb, a wireless Sky Broadband router, a free trial of full McAfee Internet Security Suite with our easy-to-install broadband service.
Our range of products include:
Base - speeds of up to 2Mb and 2GB monthly usage
Everyday - speeds of up to 10Mb and 10GB monthly usage
Unlimited - speeds of up to 20Mb and unlimited monthly usage
Connect - speeds of up to 8Mb and 40GB monthly usage
Check Sky Broadband availability for your phone line and add it to your Sky account.

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High quality, low price internet access exclusively for Sky customers. If you live in a Sky Broadband area, we offer three products: Base (up to 2Mb) is great for browsing and email. Everyday (up to 10Mb) is perfect if you are a regular user and want to download music and short video clips. Unlimited (up to 20Mb) allows the whole family to download music, movies, and sports clips with super-fast download speeds and truly unlimited usage (No Fair Use Policy). If you live outside our Sky Broadband network areas our Connect product (up to 8Mb) is great for regular users who download music and short video clips. You get 10 email addresses, a free trial of McAfee Internet Security Suite, a digital photo service and 24/7 technical support.

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A desktop or laptop computer:
If you have a PC, you need Windows 2000, XP or Vista
If you have a Mac, you need OS X v10.2.6 Jaguar or later.

A Sky Talk or BT compatible phone line.

Your Sky Broadband router and Get Set CD (which explains how to install Sky Broadband) are part of your order, and will arrive in the post, or the engineer will bring them to the installation visit.

With an always-on broadband connection, it's especially important to have security software protecting your data, privacy and hardware, and Sky Broadband comes with a free trial of McAfee Security Suite.

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Sky Broadband set-up is included in the standard set-up cost for new Sky TV customers. Don't worry if you haven't got a BT line at the time you subscribe to Sky TV, we can arrange installation of a new Sky Talk phone line when you join Sky TV. Once your Sky Talk phone line is active, just let us know you want to join Sky Broadband and join at any time within six weeks of your TV or Sky Talk phone line installation - with no additional set-up fee.

If you're an existing customer the set-up fee will depend on the product you're taking. The set-up fee for Sky Broadband Base is £60, Everyday or Connect £30 and £0 for Sky Broadband Unlimited.

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You can set up Sky Broadband anywhere that you have a power supply and a telephone socket. The Sky Broadband wireless router produces a signal reaching up to 150m (490ft), so if your computer is wireless-enabled you can enjoy Sky Broadband anywhere in your home.

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Please leave your Sky Wireless router turned on for the first ten days so that we can test different broadband speeds and settings on your line.
To test the performance of your line, we will start your Sky Broadband at a low speed on the first day. Over the first ten days we will try to increase your speeds and will then set your line to provide the best speeds supported with a reliable connection. During these first ten days you may notice some variations in speed and your connection may be intermittent at times – this is normal.

For Unlimited, Everyday & Base customers, sign in to www.sky.com/MySky and check the Broadband Service Details section for the current status of testing on your line, and the maximum download and upload speeds your Sky Broadband is set to after testing.

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First remove your existing security software:
1. Click Start in the bottom left of your screen.
2. Choose Settings (skip this step if you're a Windows XP user).
3. Choose Control Panel.
4. Double-click on the Add or Remove Programs icon.
5. Select the security software that you currently have on your computer.
6. Choose Remove and follow the instructions.

When you are ready to install McAfee, go to sky.com/security and follow the directions to download:
McAfee Internet Security Suite - for PC users with Windows 2000, XP and Vista.
McAfee VirusScan - for Mac users with OS X v10.4 'Tiger' or above, Power PC or Mac with Intel.
McAfee Virex - for Mac users with OS X v10.3 'Panther' or earlier.

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McAfee Site Advisor is a web safety tool that helps you identify websites that are linked to spyware, adware, spam, viruses, browser-based attacks, phishing, or online fraud by adding red, yellow and green icons to your web browser (Internet Explorer 6.0 – 7.0 and Firefox 1.5 and 2.0), and to search results found on search engines such as Google, Yahoo and MSN. It is included with the 2008 version of McAfee Internet Security Suite and automatically installed on your web browser when you install McAfee Internet Security Suite. For more information, click here.

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Our Base product has a 2GB monthly usage allowance which is ideal for web browsing and email, The Everyday product has 10GB and is great for regular web users. The Unlimited product is truly unlimited (no Fair Use Policy) and Connect has a 40GB usage allowance. Should you go over your products usage allowance, we will notify you that you have done so if in any 6 month period you go over your usage allowance again, then we may automatically upgrade you to a product with a higher usage allowance. See our Usage Policies for further details: www.sky.com/usagepolicy

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Before you order Sky Broadband we will check your phone number to see if you are in a Sky Broadband network area and tell you the approximate download speed your line can support.

Once your Sky Broadband has been activated, to test the performance of your line, we will start your Sky Broadband at a low speed on the first day. Over the first ten days we will try to increase your speeds and will then set your line to provide the best speeds supported with a reliable connection. During these first ten days you may notice some variations in speed and your connection may be intermittent at times – this is normal.

For Sky Broadband Unlimited, Everyday & Base customers, sign in to www.sky.com/MySky and check the Broadband Service Details section for the current status of testing on your line, and the maximum download and upload speeds your Sky Broadband is set to after testing.

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Our packages offer a range of speeds for you to surf, and post content to the web. Sky Broadband Base users can download at up to 2Mb per second and upload at up to 400Kb per second. Sky Broadband Everyday users can download at up to 10Mb per second and upload at up to 600Kb per second. Sky Broadband Unlimited users can download at up to 20Mb per second and upload at up to 1.3Mb per second. Connect users can download at up to 8Mb per second and upload at up to 448Kb per second. The actual download and upload speeds that you experience when using the internet will be slower than the Download Speed Estimate for your line. This is because of various factors, including:

• The Sky Broadband product that you have ordered - for example, if your Download Speed Estimate is up to 4Mb and you order Sky Broadband Base with a Maximum Download Speed of up to 2Mb, the fastest download speed you can achieve would be up to 2Mb.

• If you are using a wireless connection between your computer and the Sky Wireless router - wireless connections can be affected by interference from thick walls in your home, other electrical items such as baby monitors or cordless phones, and local congestion if there are a number of wireless connections using the same wireless channels (frequency) in your neighbourhood.

• The number of people that are using the same website as you at the same time, and at peak times (weekday evenings and weekends), the number of people using the internet in the UK and worldwide at the same time – so speeds can vary throughout the day.

• Sky Broadband Connect customers only
You may experience slower speeds during peak times (from 5pm to 12am each day) for certain applications that use up a lot of bandwidth and are not time critical, such as peer-to-peer and newsgroups. This is as a result of Sky’s Traffic Management, which is applied to the Connect network so that we are able to provide a sustainable quality broadband service to our Connect customers.

If you are in the top 2% of Connect customers using an excessive amount of bandwidth and impacting other customers’ experience on the Connect product we may apply more severe restrictions to your speeds for all applications during peak times (from 5pm to 12am each day) – for more details see the Usage Policies section of the Sky Broadband Terms & Conditions.

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You can check the throughput speed of your Sky Broadband connection by following this process:
1. Open a web browser window (e.g. Internet Explorer), enter 192.168.0.1 in the address bar, and press Return.
2. In the log-in box, enter the username admin and the password sky then click OK.
3. A results window will appear - the throughput speed is recorded within the Modem section under 'Downstream Connection Speed' and ‘Upstream Connection Speed’.

Note that the Connection speeds refer to the download and upload speeds that are being achieved between your router and Sky’s Broadband equipment in the local telephone exchange. These are not the same as ‘throughput’ or experienced speeds, which will be slower than the connection speed due to other factors that affect speeds.

Find out more about Broadband speed.

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If you have ordered Sky Broadband Connect because Base, Everyday and Unlimited were sold out in your area, we will automatically upgrade you to our Everyday service when it becomes available. The Everyday service is the most equivalent package with a download speed of up to 10Mb, upload speed of up to 600GB and usage allowance of 10GB.

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Sky Store & Share is a service from Sky that allows you to easily share photos with others. Sky Store & Share is available free with a 1GB allowance meaning you can share approximately 500 photos. You can also use your existing Sky Email username and password to create and sign in to your Sky Store & Share account.

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Before you join Sky Broadband, contact your existing internet provider and ask them for advice on the best way to move your broadband account without losing service. They may give you a MAC (this is a Migration Authorisation Code to give to your new broadband provider to ensure you can switch) that you can use to switch to Sky. A MAC will help to migrate your broadband service seamlessly from most current providers in a few simple steps, ensuring minimum downtime and maximum service.

In some cases you may not be able to use a MAC to switch to Sky from your current ISP - in that case please check our Switching to Sky pages for more advice.

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Sky Broadband combines easy-to-use, high-quality broadband with the best savings available to Sky customers. If you are in a Sky Broadband network area, you can choose from Sky Broadband Base, Everyday or Unlimited. If you are not yet in a network area, Sky Broadband Connect runs at speeds of up to 8Mb. All Sky Broadband products include a wireless Sky Broadband Router, and a FREE trial of McAfee security.

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Your Sky Broadband wireless signal can be up to 150m (490ft), so you can surf the internet anywhere in your home.

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Our network covers approximately 70% of the country but if it hasn't reached where you live, you can still get Sky Broadband Connect, which is available almost everywhere.

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Once you have provided Sky with a valid MAC, we aim to switch your broadband service over to Sky Broadband within 10 days from when you place your order. We will, however, confirm by letter the exact date. The switch could take place any time up until midnight of that date.

You can check the status of your Broadband order through your Sky TV Box - press the Interactive button, select Sky Active then My Sky Account and then Track My Order to see the real time status of your order. You can also check the status of your orders online via My Sky, and you will receive letters to advise you when your Sky Broadband will go live.

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You can connect up to four computers on your Sky router. To connect more than one PC using Ethernet, you simply need to attach each PC to the router using an Ethernet cable. You can connect up to four PCs in this way. To connect more than one PC wirelessly, you will need to have a wireless adapter installed on each of the PCs you wish to use and then configure each adapter with the necessary security information.

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Sky Broadband gives you 10 free email addresses ending with '@sky.com.' You choose the first one when you order Sky Broadband and you can then set up to nine once your subscription is active

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OS X v10.2.6 (Jaguar) or later operating system, 128MB of memory, a 266MHz Power PC G3 processor, 100MB of hard drive space, the Safari browser and either a vacant Ethernet port (for a wired connection) or the Apple AirPort for a wireless connection.

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Sky Broadband offers free McAfee Parental Controls for life. This enables you to block websites, set age limits and decide at what time of day your children can go online. Also protects children from viewing offensive images online.

To set up Parental Controls, you will need to be logged into your computer with Administrator rights (check your Windows user settings if you are not sure whether you have Administrator rights or not). You will also need to create non Administrator user accounts for each child who uses the computer – these can be Windows user accounts or McAfee user accounts. If you do not already use Windows user accounts for your children, we recommend you set up McAfee user accounts for them and then select the parental controls you want to apply.

Please note that Parental Controls does not come with anti-virus protection, you will still need to download the full McAfee Security Suite for this and other McAfee services.

For more information, please see our help article.

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When you order online, we ask you to enter your main landline number, including the area code. This enables us to check that you have a working BT landline - essential for transferring your services easily to Sky. We can also check to see which Sky Broadband and Sky Talk products your telephone line can support and tell you instantly before you order. If you don't have an active BT compatible line, please call us on 08442 411 076 to see if Sky can arrange to install one for you.

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Once your new Sky Talk or BT phone line is active, call us on 08442 410 583 to order Sky Broadband. We aim to get Sky Broadband up and running within 10 days from when you place your order.

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We may be able to arrange installation of a new Sky Talk phone line when you join Sky TV - please call 08442 411 076 for details. We will inform you of the installation charge when you place your Sky TV and Sky Talk order. If you miss or cancel your appointment without giving us at least 3 days notice, you will lose your install fee and we may make a further charge to cover any additional costs we incur.

If you are ordering a new phone line from BT, they will be able to advise you of any charges.

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No. As a cable customer all you need to do is join Sky TV and follow the steps outlined in our Switching from Cable article. However, if you are with another broadband provider using a BT line, you will need to contact them for your MAC.

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If you are a Virgin Media cable customer you will need to manage the cut off dates for your cable services directly with your provider, and you should be able to ensure that you do not lose service when switching to Sky.

If you are switching from another broadband provider and have provided Sky with a MAC for your Sky Broadband order you should only be without broadband service for 30 minutes to 2 hours on the day of switchover.

If your current broadband service is from a fully unbundled provider (e.g. Talk Talk) you will not be able to use a MAC to switch broadband services as these are not available with fully unbundled services. In this case you will need to order a transfer of your phone services to a BT or Sky Talk phone line first, and then place a Sky Broadband order after your phone line has been activated. Please note you would lose your old broadband service on the day your new phone line is activated, and it will then take another ten days from when you order Sky Broadband to have your new broadband service up and running.

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