Ordering online is as easy as 1,2,3.

1. If you are looking for a ready-made TV package, you can check out our range of popular combinations - there's something for everyone.

2. Once you've decided on your TV package, you can choose whether to add Sky Broadband and Sky Talk - available exclusively to Sky TV customers.

3. If you know exactly what you want, place your order online. You'll be asked to choose a convenient date and time for the engineer to install and demonstrate your new Sky equipment and you can start enjoying your new Sky package on the same day!

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All you need is an active Sky Talk or BT compatible phone line and a television to enjoy Sky TV. To check if you have a compatible line already, you can use our availability checker.

If you rent your home, live in a flat in a shared block or a listed building, you may also need permission to have Sky installed.

If you're over 18 and have a bank account or credit card, join Sky online and enjoy a world of great entertainment.

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Sky offers a huge variety of exciting channels, but our TV Guides make it easy to plan your viewing and get the most out of Sky.

Your on-screen programme guide helps you quickly find what you want to watch, and you can set up favourite channels lists to make surfing even easier. Take a look at the TV listings section of Sky Help Centre to find out more.

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Please take a look at our Sky Box User Guide on pdf for more information.

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The viewing card comes with each Sky Box and contains a microprocessor that enables the card to act as an auxiliary processor for your satellite receiver. It provides security and encryption information and allows you to control the use of your system. It also captures billing information specific to your account.

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Your Sky Box has been designed to ensure it is safe to be left on standby at all times. It is useful to leave your Sky Box plugged in as from time to time updated software is sent to your Sky box from the satellite, providing you with Sky's latest services or functions. These updates are not possible if your box is unplugged.

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Connecting your Sky Box to your phone line is the only way you can receive a number of our interactive services, including:

Sky Box Office - Order movies and live sports using your remote control
Sky Active - manage your account online, update your Parental Controls, find Customer Support content and more.
Sky Sports Active - puts you in control with options including different camera angles, match highlights and crucial statistics.
Sky Games - hosts a huge range of great puzzles and games for all the family.

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Your Sky satellite dish must be positioned correctly, aligned by tilt, elevation and azimuth (angle) to receive broadcast signals from Sky's orbiting satellites. If you've purchased a Sky Satellite System, we highly recommend that you have it professionally installed. If you order Sky TV online, you can book a professional installation when you order, to ensure that your dish, box and connections are set up correctly.

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Your Sky Equipment comes with a 12-month warranty. If any problems occur during that period you will receive a free service call to resolve the problem. After the first year you would then have to pay for a service call, but you can extend your warranty with Sky Protect.

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Yes, if your TV has two SCART sockets, follow these easy steps:

Connect a SCART lead from the AV1 socket on the TV to the socket marked TV SCART on the Sky Box.
Connect a SCART lead from the socket marked VCR SCART on the Sky Box to the AV1 socket on the VCR.
Connect another SCART lead from the AV2 socket on the TV to the AV1 socket on the DVD player.
Connect an RF cable from the aerial out socket on the VCR to the aerial in socket on the TV.

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Yes, as well as operating your Sky box, your Sky remote can be used to control your TV set - changing the volume, for example, or putting your TV set into standby or using Teletext. You may need to obtain a four-digit code to set your Sky remote control to operate your TV set, please see our help article Control your TV with your Sky remote control.

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Sky Text gives you instant access to the latest news, sports, weather forecasts and more. You can even pick up a bargain holiday from Sky Text Holidays. Just press text while watching any Sky-branded channels (except Sky Box Office).

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Dolby Surround transmissions make use of the two audio channels which are used in stereo TV broadcasts. In addition to the left and right channels they employ a centre channel for heightened ambience and special effects. The overall sensation is that of a 'soundfield' in front of, around and behind the viewer. Dolby is a trademark of Dolby Laboratories Licensing Corporation.

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The Welcome Channel is a great way to get to know Sky and discover how to make the most of your Sky features and services.

Enter 998 on your remote control and wait for the Sky Guide video to start.

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Cinema screens have a wider shape than many TV screens, so when movies appear on TV you often miss about 30 per cent of the picture where the left and right sides of the image are cut off. The widescreen (letterbox) format, preferred by many film fans, displays movies on a television screen as they were originally intended to be seen by the films' directors. In order to fit the whole picture on the screen, the image has to be reduced which is why you see black bars at the top and bottom of the screen when you watch a widescreen movie on your TV. There is no extra charge for widescreen movies.

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The Sky digital satellite signal is highly reliable year-round and nationwide. It's only minimally affected by the weather, and usually only in extreme conditions. SKY TV delivers a digital signal 99.96% of the time, rain or shine.

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On installation, your PIN will automatically be set as the last four digits printed on the back of your Viewing Card. We recommend you change this to a more memorable number, particularly if there are under 18s in your household, as soon as your system has been installed, in order to ensure the security of your Sky box.

You can change your PIN at any time using the Parental Control menu or alternatively online at sky.com 24/7.

If you are not the home owner or subscriber please check with them before carrying out this procedure.

Take a look at our help guide, Your Personal Identification Number (PIN).

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