These are the codes of practice we operate under.

Services Code of Practice
Details of our service to you as a Sky Talk customer. Covers a range of questions, including moving house and cancellations.

Complaints Code of Practice
We are committed to providing you with the best possible telephony service. If something does go wrong we want to know so that we can put it right as soon as possible.

Sales & Marketing Code of Practice

Code of Practice for Premium Rate and Number Translation Services
This is for Sky Talk’s domestic customers and has details on calls to premium rate services and number translation services.

This code governs any activity related to how Sky Talk services are sold and marketed.