SKY PROTECT IS PROVIDED BY DOMESTIC & GENERAL SERVICES LTD, SWAN COURT, 11 WORPLE ROAD, WIMBLEDON, LONDON, SW19 4JS.

REGISTERED IN ENGLAND AND WALES NO. 1970780 AT THE ABOVE ADDRESS
All our paper is from sustained, managed forests.

SUMMARY
Please note that this is a summary of protection only, full details will be in your Sky Protect documentation. Should you wish to see full details before you decide to accept this offer or if you have any questions, please call us on 08444 810 108

DEFINITIONS
Equipment – is defined as the minidish, LNB, Sky box, Sky+ box, Sky HD box, associated Digital Satellite cabling, Sky wireless router, remote control and tvLINK in each case where applicable.

The Plan will protect up to 4 standard Sky boxes per household. Alternatively: the Plan will protect up to 2 Sky+/Sky HD boxes; or 1 Sky+/Sky HD box and up to 2 additional standard Sky boxes per household.

A: Breakdown services: The provision of repairs to or replacement of your Equipment with no bills to pay in the event of (i) breakdown caused by mechanical or electrical fault or (ii) damage caused by accident to any part of your Equipment, if the breakdown or damage occurs between the Breakdown Services start date and end date of the plan. For more information on these dates, please call 08444 810 108.

B: Customer services: We provide a telephone helpline offering help and assistance in respect of your Plan.

C: Damage Caused by Accidents during manufacturers warranty period:The provision of repairs to or replacement of your Sky box, Sky+ box, Sky HD box or Sky wireless router with no bills to pay in the event of damage caused by accident, if this occurs in the period between the Date of Issue of the plan and the Breakdown Services start date of the plan.

Repairs or replacements of your Equipment will not be provided if they are still covered by any manufacturer’s, supplier’s or repairer’s warranty, or arise from or in the event of:

A: The Equipment being recalled by Sky or any other supplier due to a generic manufacturer defect or any other reason.

B: Any unauthorised modification of the Equipment including (without limitation) any upgrade not authorised by Sky or addition of any unauthorised non-approved accessories.

C: Your failure to follow the Equipment operating instructions.

D: Use of your Equipment in a non-domestic or commercial environment.

E: Theft, attempted theft, malicious damage or damage caused by fire or explosion.

F: Any problem directly or indirectly caused by the domestic supply of electricity.

G: No fault being found with your Equipment.

The plan will also not provide for:

H: Routine maintenance, cleaning and servicing.

I: Work required by you to take place outside normal working hours.

J: Repairs carried out outside the United Kingdom, Isle of Man and the Channel Islands.

K: Property damage caused by the Equipment.

L: Cosmetic damage such as damage to paintwork or dents or scratches to the Equipment.

M: Replacement of any item that is intended to be replaceable such as fuses and batteries.

N: Rust and or corrosion damage to minidish and LNB.

O: Loss or damage to interactive or viewing cards. (Please refer to BSkyB directly).

P: Equipment not installed by installers authorised by Sky.

Q: Equipment not repaired by our approved repairers, where we have provided you with a referral number.

R: Claims arising on any equipment which is not working in accordance with the manufacturer's specification when you applied for the plan.

S: Loss of programmes saved to the hard drive of the Sky+ box or Sky+HD box.

T: No components of the integrated digital television are protected.

U: Faults to the broadband line.

V: Faults related to broadband equipment other than the Sky wireless router.

Governing Law:
This plan is governed by English law and the jurisdiction of the English Courts will apply unless we agree with you otherwise.

Transferring your plan:
Your plan cannot be transferred to any other equipment unless it is a replacement provided under section 8 of your plan.

Cancelling your plan:
A: You may cancel the Plan by giving notice in writing or by phone at any time up to and including the 8th working day (excluding Saturdays, Sundays and public holidays) after you receive your plan document.

B: After this you may cancel this plan by giving us 14 days notice using one of the following options:

1 Call us on 08444 810 333

2 Write to us at Domestic & General Services Ltd, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP. If you pay for this by Direct Debit you must contact us before telling your bank to cancel the Direct Debit instruction using the contact options above.

C: If you have received a service under this plan we reserve the right to make a reasonable charge for the direct costs we have incurred in providing the services you have received.

If you cancel the plan before the breakdown services start and no repairs or replacements have been made by us as a result of damage caused by accident you will be given a full refund.

If you cancel the plan after the breakdown services start and no repairs or replacements have been made the part of your fee relating to the remaining full months of the plan will be refunded.

No refund will be offered if you are paying by monthly Direct Debit instalments. This does not affect your statutory rights.

D: We are entitled to cancel the plan by giving you 14 days notice in writing to your last known address. A refund of the amount paid for the remaining full months of the plan will be given.

EXCLUSION OF THIRD PARTY RIGHTS:
This plan is for the benefit of the plan holder only and any permitted transferee at the discretion of Domestic & General Services Limited and no rights or benefits will be given to any other third party under the plan. The provisions of the Contracts (Rights of Third Parties) Act 1999 will not apply.

HOW TO CONTACT US OR COMPLAIN:
1 Call our Customer Service Department on 08444 810 108;

2 Write to the Customer Care Manager at Domestic & General Services Limited, Leicester House, 17 Leicester Street, Bedworth, Warwickshire, CV12 8JP

3 E-mail us at info@skyprotect.co.uk.

We want you to contact us so that we know what you think of us and the services we provide. We hope that you are satisfied with our response to your enquiry. If you are not satisfied, you can ask for your case to be reviewed by Domestic & General and a final decision made on behalf of the Managing Director of Domestic & General Services Limited.

TELEPHONING US
Your telephone calls may be recorded to monitor and improve the quality of the service provided.

DATA PROTECTION
Your information is held and used by and shared between Domestic & General Services Limited (“D&G”) and any member of the D&G group and British Sky Broadcasting Limited (“Sky”) and any member of the Sky group in the following ways (1) for the administration of your Sky Protect Plan (2) to pass to any relevant regulator or dispute resolution provider and (3) for training, statistical analysis and testing purposes. D&G will not use your information for direct marketing purposes. Unless you have notified Sky to the contrary, Sky and its business partners may use your information to contact you by phone, post, email and/or SMS about products and services that may be of interest to you. If you do not wish your information to be used by Sky for marketing purposes please contact us on 08442 41 41 41 or send an email to MySky@bskyb.com. You can ask Sky for a copy of your details (for a small fee) and to correct any inaccuracies. For compliance purposes, training and to improve services, D&G and Sky may monitor and record communications with you.

DIRECT DEBIT GUARANTEE:
• This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the scheme is monitored and protected by your own Bank or Building Society.
• If the amount to be paid or the payment dates change, Domestic & General Services Ltd will notify you 14 days in advance of your account being debited or as otherwise agreed.
• If an error is made by Domestic & General Services Ltd or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.
• You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us.

N.B. The fee will be collected over 12 consecutive months commencing approximately one month after receipt of the completed application. On expiry of the initial period the renewal fee will be deducted on a monthly basis unless cancelled.
Top of Page