Help And Questions

Joining Sky FAQs

Joining Sky

Love the idea of watching great entertainment but you’d like more information before taking the next step? Find out everything you need to know right here.
Installing Sky FAQs

Installing Sky

Discover what happens after you’ve joined Sky - how your products get set up, what happens on the day, how long it takes and what you can do to prepare.
Returning to Sky FAQs

Returning to Sky

We're always pleased to welcome people back to Sky – and we make it easy for you. If you’ve got any questions about how to come back, you’ll find the answers here.

£15 credit: We will credit £15 to your Sky digital account if you join Sky TV online or upgrade your existing Sky box online by 30/09/08. Credit will be made to your Sky digital account within 60 days of your Sky TV viewing card being enabled.

Standard set-up for new customers: Standard set-up is free for new Sky TV customers buying a Sky+ box online by 25th September 2008 or £30 for new customers taking a Sky+ HD box and HD Mix or Sky Talk and Sky Broadband (otherwise £60). Set up is £120 for non-Sky digital subscribers. Sky Talk is free of set up costs. Non-standard set up may cost extra.

Standard set-up for existing customers: Standard set-up for existing Sky TV customers taking any Sky box and combination of Sky services is £60, or for existing customers taking Sky Broadband without another Sky box: Base - £75; Mid & Connect - £50; Max - £25 or if you already have or take Sky Talk: Base - £50; Mid & Connect - £25; Max - £0. Non-standard set-up may cost extra.

Sky digital Subscription: Sky TV Packages currently £16 - £45 a month (£17 - £47 from 1 September 2008). View price changes. Sky Box Office movies/events cost extra. Sky News and Sky Three are available without a subscription, Sky Three, Ch4, Five, Five US and Five Life require a viewing card.

Free Sky box offer: You do not have to subscribe to Sky digital. Offer limited to one per household. Sky selects your equipment.

Sky+: Sky+ box is normally £150 with Sky TV or £75 when you spend an extra £10 per month on Sky Talk, Sky Broadband and/or Sky Multiroom. You will be charged an extra £75 if you cancel your order for these extra services before activation. Otherwise £199. Only compatible with digital satellite. Sky+ can store an average of 40 hours of programmes. Sky+ subscription required to use Personal Video Recorder features (free for Sky TV customers, otherwise £10 a month). Sky selects your equipment. Only one discounted Sky+ box per customer. Additional Sky+ boxes charged at the full applicable standard price. Sky+ box is £199 plus £120 standard installation for non-Sky TV customers..

Sky+ HD: The channels you receive with the HD Mix depend on your Sky TV package. With Sky Sports Mix you get Sky Sports HD1, HD2 and HD3. With Sky Movies Mix you get Sky Movies Screen 1 HD, Screen 2 HD and Sky Movies Premiere HD. With Sky Movies 1 you get Sky Movies Screen 1 HD and with Sky Movies 2 you get Sky Movies Screen 2 HD. To get Sky+ HD, you need Sky TV, a Sky+ HD box and the HD Mix (£10 extra a month). Sky+ subscription required to use the Personal Video Recorder features of the Sky+ HD box (free for Sky TV customers, otherwise £10 per month). Sky+ HD box £150 with Sky TV and the HD Mix. Sky+ HD box is £399 plus £120 standard installation for non-Sky TV customers or Sky TV customers not taking the HD Mix. Luxe TV HD, Channel 4 HD and BBC HD are available without subscription. Channel 4 HD requires a viewing card. Sky selects your equipment. Only compatible with digital satellite To experience the full benefits of Sky+ HD you will need a compatible HD Ready TV. Sky selects your equipment.

Sky Broadband: Minimum subscription 12 months. You must subscribe to Sky TV to get Sky Broadband. If your PC/laptop is not wireless enabled you can buy the necessary equipment from Sky. Wireless coverage depends on variable factors within the home. Monthly usage limits: Base - 2GB; Mid - 40GB; Max - Unlimited subject to Fair Use Policy; Connect - 40GB. MAC users receive 12 months free McAfee VirusScan worth £19.99.

Sky Talk: Sky Talk is only available to Sky digital subscribers paying their subscription by Direct Debit/continuous credit card mandate. Not available to BT Light Users or if outgoing calls are barred. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk.

General: Free Sky/Sky+/Sky+ HD box must be connected to a fixed telephone line for 12 months. Non-standard set-up may cost extra. Sky+/Sky+ HD box prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). Minimum Sky digital/Sky+/Sky+ HD/Sky Broadband subscriptions 12 months. You must be 18 years or over. Channels, programmes & prices subject to change. Information only applies to residential customers in UK, Channel Islands and Isle of Man. Further terms apply. Calls cost up to 5 pence per minute (plus a 6p connection fee) for BT customers. Calls from other providers may vary.

Information correct at 15 August 2008.