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From a Cable Provider


Enjoy free UK evening and weekend landline calls at no extra cost to your Sky TV subscription.

Switching to Sky

Sky Broadband is exclusively available to Sky TV customers.

If you currently get your TV, broadband or phone through cable, but don't have an active BT line, it's still easy to switch...

If you are a new Sky TV customer and subscribe to Sky Talk Line Rental and a Sky Talk calls package and you don't have an existing BT line, we can arrange installation of a new line. We will inform you of the installation charge when you place your Sky TV and Sky Talk order. If you miss or cancel your appointment without giving us at least 3 days notice, you will lose your install fee and we may make a further charge to cover any additional costs we incur.

1. Book Sky TV and Sky Talk today
We may be able to arrange installation of a new Sky Talk phone line when you join Sky TV - please call 08442 411 076 for details.

2. Cancel your cable TV
Once your Sky TV is installed and, if you have a cable TV contract, simply ask your provider to cancel your TV contract – there’s usually a 30 day notice period.

3. Order Sky Broadband
Once your Sky Talk (or other BT compatible provider) phone line is active, just give us a call on 08442 410 583 or log in to your account and follow the buying instructions to order Sky Broadband.

4. Cancel your cable broadband and phone contract
To ensure that you have no interruption to your broadband and phone service we recommend that you take this step last. You may receive billing from both Sky and your cable company from the date your Sky Broadband goes live to the end of your cable notice period. You can download our cable cancellation letters to get you started. If you are with another cable company, please follow the same steps as above.

5. Once your Sky TV is installed you can also check the status of your orders through your Sky TV Box
You can check the status of your Broadband and Talk orders through your Sky TV Box – press the Interactive button, select Sky Active then My Sky Account and then Track My Order to see the real time status of your order. You can also check the status of your orders online through My Sky, and you will receive letters to advise you when your Sky Talk and Sky Broadband will go live.

Virgin Media service
Cancellation Letter
TV
Broadband
Phone
All 3 services


To find out more about switching to Sky call us on 08442 411 076. You can also download our switching leaflet and look at our Frequently Asked Questions page.