Ordering online is quick and easy.

First you enter your telephone number to check which Sky Broadband products are available where you live and which speeds your telephone line can support. If you are currently using a cable connection, you can use your postcode to check availability.

Next, compare the internet products we offer and place your order online.

We'll post you a router (the box you need to connect to the internet) and the Get Set CD which shows you how to install broadband and contains the McAfee Security Suite, which you can use without charge for a year.

We'll contact you when your line has been activated - at which point you can start using Sky Broadband.

Does this help answer your question? Yes No

A desktop or laptop computer:
If you have a PC, you need Windows 2000, XP or Vista
If you have a Mac, you need OS X v10.2.6 Jaguar or later.

A BT phone line.

Your Sky Broadband router and Get Set CD (which explains how to install Sky Broadband) are part of your order, and will arrive in the post, or the engineer will bring them to the installation visit.

With an always-on broadband connection, it's especially important to have security software protecting your data, privacy and hardware, and Sky Broadband comes with McAfee Security Suite, free for the first year of your subscription.

Does this help answer your question? Yes No

Sky Broadband activation is included in the standard set-up cost for new Sky TV customers – that’s £30 if you’re joining online but may differ otherwise. Don’t worry if you haven’t got a BT line at the time you subscribe to Sky TV, just let us know you want to join Sky Broadband and you can arrange your line and join at any time within six weeks of your TV booking date - with no additional activation fee.

If you’re an existing customer upgrading your Sky box, Sky Broadband activation will also be included in your standard set up costs of £60 but you can also take Sky Broadband on its own; the activation fee will depend on the product you’re taking. The activation fee for Sky Broadband Base is £75, Mid or Connect £50 and £25 for Sky Broadband Max. You can also save £25 on your activation fee if you subscribe to Sky Talk, which is available from free for Sky TV customers.

Does this help answer your question? Yes No

You can set up Sky Broadband anywhere that you have a power supply and a telephone socket. The Sky Broadband wireless router produces a signal reaching up to 150m (490ft), so if your computer is wireless-enabled you can enjoy Sky Broadband anywhere in your home.

Does this help answer your question? Yes No

First remove your existing security software:
1. Click Start in the bottom left of your screen.
2. Choose Settings (skip this step if you're a Windows XP user).
3. Choose Control Panel.
4. Double-click on the Add or Remove Programs icon.
5. Select the security software that you currently have on your computer.
6. Choose Remove and follow the instructions.

When you are ready to install McAfee, go to sky.com/security and follow the directions to download:
McAfee Internet Security Suite - for PC users with Windows 2000, XP and Vista.
McAfee VirusScan - for Mac users with OS X v10.4 'Tiger' or above, Power PC or Mac with Intel.
McAfee Virex - for Mac users with OS X v10.3 'Panther' or earlier.

Does this help answer your question? Yes No

McAfee Site Advisor is a web safety tool that helps you identify websites that are linked to spyware, adware, spam, viruses, browser-based attacks, phishing, or online fraud by adding red, yellow and green icons to your web browser (Internet Explorer 6.0 – 7.0 and Firefox 1.5 and 2.0), and to search results found on search engines such as Google, Yahoo and MSN. It is included with the 2008 version of McAfee Internet Security Suite and automatically installed on your web browser when you install McAfee Internet Security Suite. For more information, click here.

Does this help answer your question? Yes No

If you live in a Sky Broadband network area, you can choose between Base (2GB per month), Mid (40GB per month), or Max (unlimited, subject to fair use policy). If you don't live in a Sky broadband network area, our Connect subscription offers you 40GB per month.

Does this help answer your question? Yes No

Before you order Sky Broadband we will check your phone number to see if you are in a Sky Broadband network area and tell you the approximate download speed your line can support.

Does this help answer your question? Yes No

Our packages offer a range of speeds for you to surf, and post content to the web.
Base users can download at up to 2mb per second and upload at up to 400kb per second.
Mid users can download at up to 8mb per second and upload at up to 400kb per second.
Max users can download at up to 16mb per second and upload at up to 768kb per second.
Connect users can download at up to 8mb per second and upload at up to 448kb per second.

Does this help answer your question? Yes No

You need a BT line to use Sky Broadband, but you can have your call charges with another company on a BT line. We check this when you order. If you are moving from a different telephone company or have recently moved to a new house, you need to be the registered owner of that telephone line. We suggest you wait 24 hours after your telephone line has been activated before signing up for Sky Broadband. You need to wait 5 working days once the line has gone active to book Sky Broadband as it takes 5 days to be registered on BT's system.

Does this help answer your question? Yes No

The Sky Photo website, free to Sky Broadband users, lets you upload your photos to the web and even create personalised prints and gifts.

Does this help answer your question? Yes No

Before you join Sky Broadband, contact your existing internet provider and ask them for advice on the best way to move your broadband account without losing service. They may give you a MAC (this is a Migration Authorisation Code to give to your new broadband provider to ensure you can switch) that you can use to switch to Sky. A MAC will help to migrate your broadband service seamlessly from most current providers in a few simple steps, ensuring minimum downtime and maximum service.

In some cases you may not be able to use a MAC to switch to Sky from your current ISP - in that case you will need to cancel your current broadband service before you can order Sky Broadband.

Does this help answer your question? Yes No

Sky Broadband combines easy-to-use, high-quality broadband with the best savings available to Sky customers. If you are in a Sky Broadband network area, whichever product you choose you will save money versus any other equivalent broadband product available in the UK. If you are not yet in a network area, Sky Broadband Connect runs at speeds of up to 8Mb. All Sky Broadband products come with a free wireless Sky Broadband box (router), and 12 months of FREE McAfee security. We also offer a 12 month contract. To compare Sky Broadband for yourself, please visit our comparison website.

Does this help answer your question? Yes No

The time for a stand alone Sky Broadband installation is normally 50 minutes. However, this may vary depending on the position of the phone connections and power cables in your home. If you are having Sky TV installed at the same time, then on average another 50 minutes and will be conducted by the same engineer.

Does this help answer your question? Yes No

Your Sky Broadband wireless signal can be up to 150m (490ft), so you can surf the internet anywhere in your home.

Does this help answer your question? Yes No

Our network covers approximately 70% of the country but if it hasn't reached where you live, you can still get Sky Broadband Connect, which is available almost everywhere.

Does this help answer your question? Yes No

No. Many of today’s PCs and Macs are already wireless enabled. If you don't have a wireless enabled device, wireless adapters are available for everything from laptops to music systems.

Does this help answer your question? Yes