Sky Email allows you to both see your Inbox by logging onto the Sky Email and Tools homepage or use either POP3 (Post Office Protocol) or IMAP (Internet Message Access Protocol) to download email.

Using POP3 / IMAP will allow to view your email's on your computer and read them using an email program like Microsoft Outlook Express.

Have you enabled POP within your Sky Email account:

Before you can configure your email program, you will need to enable POP within your Sky Email account..

Configure your email program:

1. Open Windows Mail - the wizard will pop up if it's your first time using it; if not, simply click Tools, then Accounts, then Add.
2. Enter your name.
3. Enter your complete Sky Email address.
4. Enter the following information in the Incoming mail (POP3, IMAP or HTTP) server: field:
 ·  POP3 - pop.tools.sky.com
 ·  IMAP - imap.tools.sky.com

5. Enter the following information in the Outgoing mail server (SMTP): smtp.tools.sky.com
6. Tick Outgoing server requires authentication.
7. Enter your full Sky Email address and password.
8. Click through (the tick box is optional), then click Finish.
9. Select Tools, then Accounts, then either POP3 account or IMAP account depending on which server type you chose earlier.
10. Select Properties followed by Advanced.
11. Enter given port numbers as detailed below:
 ·  Incoming server must be either 995 for POP3 or 993 for IMAP and must use SSL encryption.
 ·  Outgoing server can use 465, SSL encryption.

12. Tick both secure connection boxes and click Apply.
13. Click Close.