Despite our best efforts things can go wrong and when they do we want to know so that we can put them right as soon as possible. In the unfortunate circumstance that you have a complaint, please get in touch with us straight away. Our Customer Service Advisors are here to take these calls 24 hours a day, 7 days a week.To call Sky, find the telephone number for the department you need.

Customer Support telephone numbers list

They will ask you about the nature of the complaint and seek to resolve the problem while you are on the line. Should your complaint not be concluded to your satisfaction following this procedure, the complaint may be escalated within the company. This can be done by email or post.

To contact us by email, use our online form and choose a topic from the 'subject' drop-down menu - Sky Television and General complaints, Sky Talk complaints or Sky Broadband complaints.
Open our online form


To register your complaint by post, please write to:

Customer Relations Dept.,
Sky Subscriber Services Ltd.,
PO Box 43,
Livingston,
West Lothian,
EH54 7DD


If you have written to us, or are expecting a letter, please remember that due to the ongoing industrial disputes affecting some UK postal deliveries, it's possible that some items of mail sent to or from Sky may be delayed.


What can you expect once you’ve registered your complaint?

At Sky we will endeavour to provide you with the most suitable response specific to your particular needs and to ensure where possible that a full resolution to your complaint is provided. We will review your complaint fully, taking into account all the points raised in your correspondence and the details held in our records.

If you email us, we will endeavour to acknowledge your complaint on receipt and aim to resolve it within 48 hours. Some complaints by their very nature however may take longer. If this is the case, we will keep you posted of how long it is expected to take to resolve.

Should you contact us by letter, we will endeavour to both acknowledge and respond to you within 5 working days.


What can you do if you’re dissatisfied with our response?

We hope to resolve every complaint promptly and to your satisfaction. But if for any reason you are not fully satisfied with our reply, please tell us and let us know where you think further attention is required. We can then review your complaint, and our response, and let you know if anything else can be done.


Specific Sky Talk or Sky Broadband complaints

Sky Talk - If your complaint relates to Sky Talk, you can access the Code of Practice specific to that product: Sky Talk Codes of Practice

Sky Broadband – If your complaint relates to Sky Broadband, you can access the Code of Practice specific to that product: Sky Broadband Code of Practice


Other Enquiries

Accessibility Details - Information for Sky's disabled customers can be found on Sky’s accessible website.

Viewer Relations - To send us your comments, a complaint or an enquiry about programmes on Sky Television, please email the Viewer Relations team

Corporate Details - You can find information about our company on Sky’s corporate website