Sky.com - Sky Help Centre>Account & Billing

Paying your Sky bill

Paying your Sky bill online or through your Sky box is easy.

To make a one-off online payment, for example if you want to pay for Sky Box Office events or films:

1. Sign into My Sky (choose Register Today if you don't already have a Sky iD).
2. In the Billing Centre section, follow the Make a Payment link.
3. Fill in the amount you wish to pay and your card details to make a secure, instant online payment.

If your next bill is due within 14 days when you make your payment, anything you pay will be deducted from the following bill. It’s possible to pay for your Sky subscription a year in advance, but you may need to pay extra if you upgrade your subscription or order any Pay Per View content. When your payment has been processed, you can print a receipt, and we will send you a confirmation email.

To make a one-off payment through your Sky box:

1. Press interactive on your Sky remote control.
2. Press 1 (one) to select Sky Active from the interactive menu.
3. Highlight My Sky Account on the Sky Active homepage - you can use the up/down arrows to move through the menu. Press select.
4. On the next menu, highlight Manage my account. Press select.
5. You will see the "Welcome to your Sky Statement service" splash screen. To make a payment, press select to connect online at a freephone rate.
6. Enter your viewing card PIN and payment details when prompted.

Setting up a regular payment method

You can save money by setting up a Direct Debit to avoid service charges. You can also setup a recurring credit card payment for an additional monthly fee of 50p (75c for ROI).

New customers
New customers must pay by direct debit or credit card.

Existing customers
Existing customers can pay by direct debit, credit/debit card, at the Post Office or by cheque or postal order. Please see below for details about alternative payment methods.

Direct Debit

Setting up a Direct Debit means payment is automatically collected from your bank account on your chosen due date, so you don't have to worry about forgetting to pay your Sky bill.

To set up a Direct Debit online, you need your account details (bank or building society account number and sort code) and your Sky account details (can be found on your Sky bill, or by signing into My Sky and following the Manage your Sky Account) link.

To set up a Direct Debit:

1. Log into My Sky (choose Register Today if you don't already have a Sky iD).
2. In the Billing Centre section, select Change Payment Method.
3. Choose "I would like to pay monthly by Direct Debit" in the Update Payment Details section.
4. Click Next and follow the on-screen instructions to enter your details.

Cheque or postal order

Make your cheque or postal order payable to "Sky Subscriber Services Ltd." and so we can process your payment as quickly as possible, on the reverse please print your:
· Sky account number
· Full name
· Postal address

Send your payments to:

Sky Subscriber Services Ltd
4 Mackintosh Road
Kirkton Campus
Livingston
West Lothian
EH54 7BW

Credit or debit card

If you manage your account online via Sky.com, you can set up regular monthly payments using your credit card to pay your Sky bill.

We accept one-off payments made by the following credit/debit cards:
· Visa
· Mastercard
· Maestro
· Connect
· Solo

To set up a regular credit card payment:

1. Sign into My Sky (choose Register Today if you don't already have a Sky iD).
2. In the Billing Centre section, select Change Payment Method.
3. Choose "I would like to pay monthly by credit card" in the Update Payment Details section.
4. Click Next and follow the on-screen instructions to enter your details.

Frequently asked questions

What does “Amount Not Being Requested At This Time” mean?
These may be payments for long-running events, such as sporting seasons, which are charged when the season has ended. They could also be charges which you have questioned. The amount shown is for information only and is not a demand for immediate payment.
How will I be billed for Sky Box Office?
The first time you use Sky Box Office you will receive a paper bill. After this, you will not receive any further statements for Sky Box Office bookings unless you specifically request them.

Charges for movies or events are automatically billed alongside your normal monthly subscription. If these charges are applied to your account within 14 days of your payment due date, these will appear as an amount owing from last month. This gives us time to tell you of any changes, and gives you time to make sure the correct money is in your bank account before your payment due date.

To view your Sky statement online:

1. Sign into My Sky (choose Register Today if you don't already have a Sky iD).
2. Select Manage your Sky Account ln the Manage Your My Sky Profile section.
3. Select View Bills in the Billing Account section.

If your Sky box is connected to a working telephone line, you can view your Sky statement on your TV:

1. Press interactive on your Sky remote control.
2. Press 1 (one) to select Sky Active from the interactive menu.
3. Highlight My Sky Account on the Sky Active homepage - you can use the up/down arrows to move through the menu. Press select.
4. On the next menu, highlight Manage my account. Press select.
. You will see the "Welcome to your Sky Statement service" splash screen. To make a payment, press select to connect online at a freephone rate.
6. Enter your viewing card PIN and when prompted.
My payment has failed, what should I do?
If you receive a message saying your payment has been unsuccessful, please contact your bank for further information. To pay your bill using a different payment card, have a look at the credit or debit card section in the main article above.
Can I change the way I make payments?
Yes, if you’re the Sky account holder you can change your card details or switch to direct debit, but only after you have paid your first Sky bill. Have a look at the main article above for the different options
Can I change my payment due date?
Yes. Once your first payment has been collected you can choose any date between the 1st and the 28th of the month. Please note that you can only change your payment due date once per month.

Remember that changing your payment due date can affect the amount of your next bill. Choosing to pay later in the month, for example, will increase the amount, as your bill will cover a longer period. This only applies to the first bill after you've changed your payment due date. The following bill will be as normal.

To change your payment due date:

1. Sign into My Sky (choose Register Today if you don't already have a Sky iD).
2. In the Billing Centre section, follow the Change Payment Due Date link.
. 3. Select a new payment due date using the drop-down menu and select Next to confirm.
I’ve made a payment, but it’s not showing on my bill
It may be that your payment is still being processed. If your bill has already been generated when you make a one-off online payment, your payment will show on your next Sky bill. Paying your regular Sky bill by direct debit or credit card means your payment will leave your account on the same day every month.
What happens if my payment is late?
If your payment is not received by the due date your account will be considered overdue and you may be charged a late payment fee. Remember that the outstanding balance shown on your bill is due in full each month. If your payment is substantially overdue, your Sky service may be downgraded or disconnected.

If you are having trouble meeting payments, please get in touch with Sky Customer Services to discuss your account - you'll find telephone numbers and other details on our Contact Us page.
I don't think I've been charged the correct amount
Changing your payment due date and placing Sky Box Office orders can affect the amount of your monthly bill, and it may be worth checking if anyone else in your house has access to your account.

If you think your bill is wrong, please get in touch with Sky Customer Services to discuss your account - you'll find telephone numbers and other details on our Contact Us page.