Please note, these instructions are for using Sky Email on the Sky.com website. If you use Outlook or another program to read your Sky Email messages, please see the instructions for that software below.
1. Open the message.
2. Copy the sender’s email address (in brackets, following the star).
3. Follow the Contacts link in the left-hand menu.
4. On the Contacts page, follow the Create Contact link.
5. On the Add Contact page, paste the address into the Primary Email: field.
6. Save your changes. You should see the message “The contact was successfully added” and a list of the messages you’ve received from that contact.
1. Select Contact List on the left hand side of the screen.
2. Select New.
3. Type in the details of the contact you would like to add.
4. Select Save to confirm changes.
1. Select Contacts from the top of the screen.
2. Select Add a new contact.
3. Type in the details of the contact you would like to add.
4. Select Save to confirm changes.
If you’re a new subscriber you can add the “From” address from an email or newsletter you’ve received to your address book:
1. Select the Mail menu and select Address Book.
2. Wait for the Address Book window to pop up, then select Add.
3. Wait for the Address Card for New Contact window to load.
4. Once the window has loaded, cut and paste the email address you wish to add into the Other E-Mail field.
5. Make the From address the Primary E-Mail Address by ticking the associated check box.
6. Select Save to confirm your changes.
If you are an existing subscriber of a newsletter, and are seeing messages that you wanted ending up in your spam (junk mail) folder:
1. Open one of the email newsletters and select the This Is Not Spam option.
2. Add the sender’s email address into your Address Book as outlined in the information for new subscribers above.
3. Select Done when you’ve finished making your changes.
1. Select Contacts on the left hand side of the screen.
2. Select the picture at the top left hand of the screen with the title tag New Contact.
3. Type in the details of the contact you would like to add.
4. Select Save to confirm changes.
1. Go to your Contacts page.
2. Select New.
3. Enter the email address you wish to receive messages from in the E-mail… field.
4. Select Save and Close to confirm your changes.
1. Select Address Book.
2. Make sure the Personal Address Book is highlighted.
3. Select New Card to launch a New Card window. This should have three tabs, Contact, Address and Other.
4. Under the Contact tab, copy and paste the “From” address of the sender from whom you wish to receive emails into the email dialogue box.
5. Select OK to save your changes.
1. Scroll up to the message header.
2. Get to the field where the sender’s name is listed, select the Berry button then add to Address Book.
3. Select the Berry button, and click Save.
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