Call our dedicated Home Move team on 08442 41 06 23 (in the UK) or 0818 719 893 (in the Republic of Ireland), two weeks before you move. Have your new address and the date of your move ready to tell us. We’ll discuss the products and services you want at your new property and get these set up for you. If you need an engineer visit to your new property, then we’ll arrange this too. We’ll make sure there’s as little interruption to your services as possible.
If you have Sky Broadband we’ll cancel your Broadband at your old address (which will take around 10 days from booking your home move), and talk you through how to get up and running in your new property. We will also give you timescales as to how long it will take to activate Broadband at your new address.
If you have Sky Talk Calls Only we’ll help you move your Sky Talk services to your new address.
If you have Sky Talk Line and Calls, our advisors will explain what happens next and how long it will take to transfer your line rental to your new address. Please contact our Home Move team on 08442 410 623.
Take your existing equipment with you, including your:
· Sky box(es)
· Viewing card(s) (the card that slots into your Sky box)
· Sky remote control(s)
· SCART leads
For Sky Broadband customers take your:
· Sky Broadband Box (router)
· The cable between your router and phone socket
· Any Sky Wireless Adapter
Call BT, tell them you’re moving home and want to keep your Sky Talk service. Ask whether you can take your existing phone number with you and whether there is already a line in your new property:
· If BT say you can take your current phone number with you and you don’t need to install a new line, all you need to do is tell them you're taking your Sky Talk service with you.
· If BT say you can’t keep your existing phone number or you need to install a new line (even though you are keeping your phone number), you need to choose BT’s Unlimited Weekend Plan to benefit from Sky Talk’s great calls packages.
We hope everything goes well on the day.
If you’ve arranged for one of our engineers to install Sky TV in your new home, they’ll visit on the day we’ve arranged with you. They’ll supply you with a new dish, external cabling and fully reconnect your system (with our 90-day Sky Protect service for your peace of mind). If your new home already has a satellite dish, our engineer will give it a Health Check to make sure it's working correctly. If there are any problems, they’ll install a new dish.
REMEMBER: Here are a couple of things you need to do to get ready for when we install your Sky TV at your new address:
1. Get permission from your landlord (or anyone else you need to) to install Sky in your new home.
2. Have a BT phone line that can be used for making and receiving calls available.
As soon as this is done, you can get back to enjoying Sky TV in your new home.
If you’ve got Sky Broadband: When you’ve moved home and your phone line has been set up in your new address for a week, just give us a call and we’ll reinstate your Sky Broadband service (this normally takes 15 days).
If you’ve got Sky Talk: When you’ve moved, call 08702 40 64 84 to let us know your line is active.
If you’ve taken your existing phone number with you and you didn’t need to install a new line, just let us know the address we should send correspondence to.
If you’ve got a new phone number or you installed a new line, wait 5 days from getting your new phone line set up, then call is to re-instate your Sky Talk service. This usually takes 16 days to activate, during which time BT will charge you for any calls you make.
Unfortunately Sky Broadband and Sky Talk services aren’t available in the Republic of Ireland.
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