Sky Help & Support Latest News

Problems calling Sky | 22 November 2014


An issue was affecting some our contact centre numbers and you may have presented with an ‘ unavailable’ message.

We're pleased to confirm the issue has now been resolved.


Last updated: 12:30


Sky Yahoo Mail log-in issue | 21 November 2014

An issue with Sky Yahoo Mail was causing problems with signing in to your mailbox. The latest update we have is that a temporary fix has been put in place and the issue has been resolved.


The problem has been caused by a cut in transatlantic fibre cables by a third party. Engineers are travelling to the site to fix the problem and will carry out repairs over the weekend. We don't yet have confirmation on when a permanent fix will be in place but we'll provide further updates as soon as we can. 

If you need help with anything else, visit our Help & Support pages


Last updated: 18:30




Using Sky Go on an Android 5.0 / Lolipop device | 20 November 2014 

In the coming weeks, Google is releasing a new version of its Android operating system – named 5.0 or 'Lollipop'. We've found some issues if you’re using 5.0/Lollipop to play video through the Sky Go and Sky Movies app.

If you want to continue watching on Sky Go and the Sky Movies app, we’d recommend that you don’t update to Android 5.0 and remain on the existing software until we have fixed the problem.

If you’ve already updated 5.0/Lollipop you’re likely to find both apps will either crash or offer a poor streaming experience.

New Nexus devices with Android Lollipop pre-installed won’t be able download Sky Go or the Sky Movies app until we have resolved the streaming issues.

If you've chosen to take part in our beta trial for Sky Go updates, we're looking forward to working with you and we'll be in touch soon.

Since our last update we've identified several areas that we need to fix and we're working through these at the moment.

We'll update this page within the next week with the latest news on our progress.

We’re sorry for any inconvenience.

Last updated:09:40




Important information for Mac users | 01 August 2014

From October 2014, Google Chrome will no longer support the Silverlight plug-in for Mac users. Customers who use a Mac and Google Chrome to access Sky Go and Sky Store are advised to switch to an alternative web browser to continue to watch content on these services. Mac users should have Safari installed as their default browser, if not, please see below for links to download the latest version:

Download Safari
Download Firefox


Last updated: 14:30