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Planned Sky Fibre network maintenance | 30 October 2014

Essential network maintenance is taking place between 00:01 to 07:00 on Friday 31 October. At some point during this time Sky Fibre broadband customers will experience a temporary loss of connectivity for approximately 20 minutes.

The affected regions include the following:

West Yorkshire, Lancashire, Merseyside, Denbighshire, Flintshire, Cheshire, Rhondda Cynon Taf, Mid Glamorgan, South Glamorgan, Staffordshire, Derbyshire, Nottinghamshire, Leicestershire, Northamptonshire, Bedfordshire, Essex, Hertfordshire, Buckinghamshire, Berkshire, Surrey, Hampshire, Greater London, Kent and East Sussex

We're sorry for any inconvenience caused during this planned outage.

Last updated: 16:05

  

 

Multiple exchange outage in Perth and Kinross | 27 October 2014

 

A multiple exchange outage in Eastern Scotland meant that customers in the following areas of Perth and Kinross were experiencing a loss of their broadband and talk services: Auchterarder (esarr), Dundee Lochee (esloc), Dundee Park (espar), Dundee Steeple (esmai), Perth (esper).

 

We're pleased to confirm this outage has now been resolved.


We’re sorry for the inconvenience caused.


Last updated: 22:15

 

   

 

Exchange outage in Central London | 27 October 2014


An exchange outage in Central London meant that our customers in Kings Cross (clkxx) and Euston (cleus) were experiencing a loss of their broadband and talk services.

 

We're pleased to confirm this outage has now been resolved and we're sorry for the inconvenience caused.



Last updated: 22:45


 

 

Important information for Mac users | 01 August 2014
 

From October 2014, Google Chrome will no longer support the Silverlight plug-in for Mac users. Customers who use a Mac and Google Chrome to access Sky Go and Sky Store are advised to switch to an alternative web browser to continue to watch content on these services. Mac users should have Safari installed as their default browser, if not, please see below for links to download the latest version:
 

Download Safari
Download Firefox

 

Last updated: 14:30