Sky Help & Support Latest News

Sky Yahoo! Mail Terms and Conditions | 30 September 2014

There has been a change to the Sky Yahoo! Mail terms and conditions. Condition 1.2 has been amended as follows with effect from 30 September 2014:

'Yahoo! UK Services Limited (“Yahoo!”) provides email, calendar, instant messaging and address book services on behalf of Sky as an independent contractor’.

Last updated 11:00


Sky cancelled accounts - refund notification | 22 September 2014


If you left Sky in 2012 or earlier, you may have recently received a letter from us about a credit on your Sky account. To speak to our customer service team about this, please call 0808 101 4437. This number is free to call from all UK landlines.   


Last updated: 20:45



Accessing your Sky Services | 15 September 2014


We’re aware of some customer’s experiencing signing in issues to some of our sites. Currently, the My Sky site including access to Bills & payments is being affected.  In addition, some parts of our Interactive Service and the Sky Service App are also displaying Error pages.


We're sorry for any inconvenience caused and are pleased to confirm this has now been resolved.  


Last updated: 13:00



Sky Go, NOW TV and Sky Movies app errors | 08 September 2014

An issue was causing intermittent errors for customers trying to launch live streams on Sky Go, NOW TV and Sky Movies apps via mobile devices. We're pleased to confirm this has now been resolved.

We're sorry for any inconvenience caused.


Last updated: 23:52



Recent media coverage around attempts by hackers to steal personal data | 07 August 2014

You may be aware of recent reports in the media about attempts by a group hackers to carry out theft of personal data. At Sky, we take the protection of our customers' personal information very seriously and we’re working with the relevant authorities to investigate further.


Our initial reports have shown that there are no issues with our systems, but our security and technical teams are continuing to monitor the situation. We’re advising our customers to familiarise themselves with the steps they can take to stay safe online.

You can find lots of tips and advice for you and your family at our safety centre.


Last updated: 16:30



Important information for Mac users | 01 August 2014

From October 2014, Google Chrome will no longer support the Silverlight plug-in for Mac users. Customers who use a Mac and Google Chrome to access Sky Go, Sky Store and NOWTV are advised to switch to an alternative web browser to continue to watch content on these services. Mac users should have Safari installed as their default browser, if not, please see below for links to download the latest version:

Download Safari
Download Firefox


Last updated: 14:30