Sky Help & Support Latest News

Problems accessing Sky Go and NOW TV | 17 April 2014


We’re aware that some customers have been having problems while trying to use Sky Go and NOW TV today. We’re sorry to anyone whose service has been affected and we want you to know that we’re working hard to fix the problem. We’ll update you as soon as we have more information.


Last updated 11:50


A message about the ‘Heartbleed’ bug | 11 April 2014

You may be aware of recent media coverage about an internet bug called ‘Heartbleed’. This is a bug that can affect the security of websites which use OpenSSL, a piece of software that is used to protect confidential information. Approximately 60% of the world’s websites feature this software.

The trust our customers have in Sky to keep their personal data secure is something that is hugely important to us. We have tested the security of all our customer-facing websites to make sure that our customers’ details are safe. We can confirm that no security issues have been identified and we will continue to monitor the situation closely.

We have also been working to ensure that Sky Yahoo Email accounts are secure, and Yahoo have taken steps to enhance the security of the service. Our advice is that it is good practice to regularly change your passwords and Sky Yahoo email users can do this quickly and easily at


Last updated: 10:00



Exchange outage in the Scunthorpe area  | 10 April 2014

We're aware that customers on the following exchanges: Barnby Dun (SLBTD), Epworth (SLEP) and Haxley (SLHX) were experiencing a loss of broadband and talk services.  We're pleased to confirm the issue has now been resolved.


Last updated: 20:50



Exchange outages in South Yorkshire  | 2 April 2014


We're aware that customers on the following exchanges in South Yorkshire may be experiencing a loss of broadband and talk services; Maltby (SLMBT), Mexborough (SLMEX), Rawmarsh (SLRWM) and Thrybergh (SLTHY).  We're pleased to confirm the problems have now been resolved.


Apologies for any inconvenience caused.


Last updated: 19:05