Sky Help & Support Latest News



Problems with Broadband and Talk in Yorkshire | 28 February 2015

If you live in the following areas of Yorkshire and you have Sky Broadband and Talk in your home, we know you're having problems getting online and with making and receiving calls at the moment.

Bubworth, Burn, Camblesforth, Cawood,  Gatforth, Gilberdyke, Goole, Hemingbrough, Howden, North Cave, Rawcliffe, Reedness, Riccall, Selby, Snaith and Whitley Bridge.

Engineers are travelling to the site of the fault to investigate now and we'll provide a further update this afternoon.

We're sorry for any inconvenience caused.

Last updated: 12:20





Recent problems with Sky+HD boxes | 20 February 2015
If you have a Sky+HD box in your home, we know you may have had some problems recently and we’re sorry that you may have experienced any of the following:


  • Your TV Guide listings have been slow to update.
  • Series Links have stopped working causing problems recording future episodes of your favourite shows.
  • If you own a Pace or Samsung Sky+HD box it may have become unresponsive.


You can temporarily fix these problems yourself by following the steps in our Problems with your TV Guide and Series Link article.


Last updated: 12:00





Sky Games TV closing | 30 January 2015


From 11.59pm on Saturday 31 January, Sky Games TV will no longer be available through the interactive button on your Sky TV remote. 


While you’ll still be able to buy a 24 hour Game Pass on that date, you won’t be able to use any purchased time that runs into the next day, 1 February. Until then, you can continue to enjoy all the TV games on offer. 


Did you know, you can download hit mobile games Beehive Bedlam and Timeline for FREE on smartphone and tablet, via the App Store and Google Play. For more information, go to the Sky Games Facebook page. 


Last updated: 11.05





No Satellite Signal message on your TV | 09 January 2015

Severe weather across parts of Britain may cause a no satellite signal message to appear on your TV. Viewing should return to normal as conditions improve but you can still watch Sky TV during bad weather:

Sky Go lets you watch Sky TV at no extra cost on compatible mobiles, laptops, or tablets wherever you are in the UK and Ireland.

Sky Go Extra lets you download shows in the UK and Ireland via WiFi to compatible laptops, mobiles and tablets to watch later without an internet connection.

If you have a Sky+HD box, you can watch programmes on demand or shows you’ve recorded to your Planner for up to 12 hours from the time your box last received a satellite signal.

If you still need help please read our Help with your Sky Products during bad weather article.


Last updated: 08:00