Problems with Sky Broadband and Talk in North West England and Wales | 22 June
If you live in the following areas of Flintshire, Denbighshire and North Wales you may have
had problems getting online and with making calls earlier today.
Buckley, Flint, Holywell, Mostyn, Rhyl, Wrexham, Abergele, Dyserth, Llansannan, Mostyn and
The latest news we have is that an engineer has been on site to carry out repair work and
we're pleased to confirm that services have now been restored.
We're sorry for any inconvenience caused.
Last updated: 13:00
Problems watching recorded programmes on some white Sky+ boxes - update | 11 May
Our technical teams are still working hard to resolve an issue affecting certain white Sky+
To recap, some customers with White Sky+ boxes have reported frozen or pixelated video and
interrupted sound when trying to watch recordings from their Planner. They’ve had similar problems
trying to resume watching paused shows broadcast live on Sky channels like Sky2 or Sky
It’s caused by a technical error that only affects Amstrad DRX280 and DRX180 boxes (models
4F21 and 4F20).
If you have a white Sky+ box and would like to check its make and model number, use your Sky
remote to do the following:
- Press the
down arrow button, and highlight
System Setup (number 4 in the list) and press
- Now press the
down arrow button until
System Details (number 5 in the list) is highlighted and press
To avoid this issue, you’ll need to watch your recordings when you’re not recording something
else. If you notice the problem after you’ve resumed watching a show you’ve paused, press
sky on your Sky remote.
We’ll keep you updated with our technical team’s progress as soon as we can. We’re sorry for
any inconvenience caused.
Last updated: 15:55