Planned Sky Fibre network maintenance | 30 October 2014
Essential network maintenance is taking place between 00:01 to 07:00 on Friday 31 October. At
some point during this time Sky Fibre broadband customers will experience a temporary loss of
connectivity for approximately 20 minutes.
The affected regions include the following:
West Yorkshire, Lancashire, Merseyside, Denbighshire, Flintshire, Cheshire, Rhondda Cynon
Taf, Mid Glamorgan, South Glamorgan, Staffordshire, Derbyshire, Nottinghamshire, Leicestershire,
Northamptonshire, Bedfordshire, Essex, Hertfordshire, Buckinghamshire, Berkshire, Surrey,
Hampshire, Greater London, Kent and East Sussex
We're sorry for any inconvenience caused during this planned outage.
Last updated: 16:05
Multiple exchange outage in Perth and Kinross | 27 October 2014
A multiple exchange outage in Eastern Scotland meant that customers in the following areas of
Perth and Kinross were experiencing a loss of their broadband and talk services: Auchterarder
(esarr), Dundee Lochee (esloc), Dundee Park (espar), Dundee Steeple (esmai), Perth
We're pleased to confirm this outage has now been resolved.
We’re sorry for the inconvenience caused.
Last updated: 22:15
Exchange outage in Central London | 27 October 2014
An exchange outage in Central London meant that our customers in Kings Cross (clkxx) and
Euston (cleus) were experiencing a loss of their broadband and talk services.
We're pleased to confirm this outage has now been resolved and we're sorry for the inconvenience
Last updated: 22:45
Important information for Mac users | 01 August 2014
From October 2014, Google Chrome will no longer support the Silverlight plug-in for Mac users.
Customers who use a Mac and Google Chrome to access Sky Go and Sky Store are advised to switch to
an alternative web browser to continue to watch content on these services. Mac users should have
Safari installed as their default browser, if not, please see below for links to download the
Last updated: 14:30