Sky Help & Support Latest News

Sky Yahoo mail errors | 30 July 2014


We're aware that customers were unable to log-in to Sky Yahoo Mail earlier this morning. We're pleased to confirm that our technical teams have now resolved this issue.


Last updated: 10:30



Sky 3D Broadcast Service Changes | 01 July 2014


From today, we're announcing changes to the way we operate our Sky 3D channel. During the week (Mon-Thurs), Sky 3D will now operate at peak times between 7pm - 1am.  Over weekends (Fri - Sun), we'll be on-air as normal between 9am and 1am. We're making these changes to better reflect demand for our 3D channel. Customers will still be able to record programming and watch these back at any time during the day.


If you'd like to find out more information about this change, please visit our customer news page.


Last updated: 16:43



A message regarding the ‘GOZeuS’ virus threat | 3 June 2014  

You may be aware of recent media coverage about an internet virus called ‘GOZeuS’. This malware is hidden within email attachments and can be used to collect personal information such as bank account details.  We are working with the relevant authorities and with other service providers to monitor the situation. 


All Sky Broadband customers are offered a free trial of McAfee Internet Security Suite and our own Sky Broadband Shield at no extra cost to help protect your home from malware-infected phishing sites.  

We're advising customers to visit our online safety centre to find out how set up strong defences against criminals who use viruses to commit fraud and identity theft.

Last updated: 19:50