Sky Help & Support Latest News

Using Sky Go on an Android device | 31 October 2014

In the coming weeks, Google is releasing a new version of its Android operating system – named 5.0 or 'Lollipop'. We’ve found some issues if you’re using 5.0/Lollipop when trying to play video through the Sky Go and Sky Movies app.

If you want to continue watching on Sky Go and the Sky Movies app until the issue is fixed, we’d recommend that you don’t update to Android 5.0 and remain on the existing software until we have resolved these issues. Android users who have already updated 5.0/Lollipop are likely to find both apps will either crash or offer a poor streaming experience.

New Nexus devices with Android Lollipop pre-installed will be unable to download Sky Go or the Sky Movies app until we have resolved the streaming issues. We’re planning an update to both apps to fix these issues and we’ll aim to make this available to you as soon as possible. In the meantime, we are inviting you to register to take part in a beta trial of this update.

We’ll provide further updates when we have more information about the fix.


We’re sorry for any inconvenience this has caused.

Last updated: 16:00



Planned Sky Fibre network maintenance | 30 October 2014

Essential network maintenance is taking place between 00:01 to 07:00 on Friday 31 October. At some point during this time Sky Fibre broadband customers will experience a temporary loss of connectivity for approximately 20 minutes.

The affected regions include the following:

West Yorkshire, Lancashire, Merseyside, Denbighshire, Flintshire, Cheshire, Rhondda Cynon Taf, Mid Glamorgan, South Glamorgan, Staffordshire, Derbyshire, Nottinghamshire, Leicestershire, Northamptonshire, Bedfordshire, Essex, Hertfordshire, Buckinghamshire, Berkshire, Surrey, Hampshire, Greater London, Kent and East Sussex

We're sorry for any inconvenience caused during this planned outage.

Last updated: 16:05




Important information for Mac users | 01 August 2014

From October 2014, Google Chrome will no longer support the Silverlight plug-in for Mac users. Customers who use a Mac and Google Chrome to access Sky Go and Sky Store are advised to switch to an alternative web browser to continue to watch content on these services. Mac users should have Safari installed as their default browser, if not, please see below for links to download the latest version:

Download Safari
Download Firefox


Last updated: 14:30