Sky Help & Support Latest News
Problems with Sky Broadband and Talk in North West England and Wales | 22 June 2015
If you live in the following areas of Flintshire, Denbighshire and North Wales you may have had problems getting online and with making calls earlier today.


Buckley, Flint, Holywell, Mostyn, Rhyl, Wrexham, Abergele, Dyserth, Llansannan, Mostyn and Rhuddlan.


The latest news we have is that an engineer has been on site to carry out repair work and we're pleased to confirm that services have now been restored.
We're sorry for any inconvenience caused.
Last updated: 13:00




Problems watching recorded programmes on some white Sky+ boxes - update | 11 May 2015 

Our technical teams are still working hard to resolve an issue affecting certain white Sky+ boxes. 
To recap, some customers with White Sky+ boxes have reported frozen or pixelated video and interrupted sound when trying to watch recordings from their Planner. They’ve had similar problems trying to resume watching paused shows broadcast live on Sky channels like Sky2 or Sky Living. 
It’s caused by a technical error that only affects Amstrad DRX280 and DRX180 boxes (models 4F21 and 4F20). 
If you have a white Sky+ box and would like to check its make and model number, use your Sky remote to do the following: 
  1. Press services.
  2. Press the down arrow button, and highlight System Setup (number 4 in the list) and press select.
  3. Now press the down arrow button until System Details (number 5 in the list) is highlighted and press select
To avoid this issue, you’ll need to watch your recordings when you’re not recording something else. If you notice the problem after you’ve resumed watching a show you’ve paused, press sky on your Sky remote. 
We’ll keep you updated with our technical team’s progress as soon as we can. We’re sorry for any inconvenience caused. 
Last updated: 15:55