Sky Help & Support Latest News

Sky Games TV closing | 30 January 2015

 
From 11.59pm on Saturday 31 January, Sky Games TV will no longer be available through the interactive button on your Sky TV remote. 
 
While you’ll still be able to buy a 24 hour Game Pass on that date, you won’t be able to use any purchased time that runs into the next day, 1 February. Until then, you can continue to enjoy all the TV games on offer. 
 

Did you know, you can download hit mobile games Beehive Bedlam and Timeline for FREE on smartphone and tablet, via the App Store and Google Play. For more information, go to the Sky Games Facebook page. 

 

Last updated: 11.05am

  

Problems with Sky Broadband and Talk in West Yorkshire | 29 January 2015

If you live in Shipley, West Yorkshire and you have Sky Broadband and Talk in your home you may have had problems getting online or with making calls since yesterday afternoon.

The problem was caused by flooding at the local exchange which has led to a power cut. Engineers have been working to fix the problem and we're pleased to confirm the issue has now been resolved.

 

We're sorry for the inconvenience caused.


Last updated: 18:15

  

   

 

Problems with Broadband and Talk in County Durham | 29 January 2015

If you live in Crook or Coxhoe in County Durham and you have Sky Broadband in your home you may have had problems getting online or with making calls yesterday evening.

The problem was caused by broken cables near to the local exchange. Engineers worked overnight and we're pleased to confirm service was restored in the early hours of this morning.

We're sorry for any inconvenience caused.

Last updated 08:45

 

  

  

No Satellite Signal message on your TV | 09 January 2015


Severe weather across parts of Britain may cause a no satellite signal message to appear on your TV. Viewing should return to normal as conditions improve but you can still watch Sky TV during bad weather:

Sky Go lets you watch Sky TV at no extra cost on compatible mobiles, laptops, or tablets wherever you are in the UK and Ireland.

Sky Go Extra lets you download shows in the UK and Ireland via WiFi to compatible laptops, mobiles and tablets to watch later without an internet connection.

If you have a Sky+HD box, you can watch programmes on demand or shows you’ve recorded to your Planner for up to 12 hours from the time your box last received a satellite signal.

If you still need help please read our Help with your Sky Products during bad weather article.

 

Last updated: 08:00