Sky Broadband & Talk outage in Colindale and Wembley areas of London | 26 February 2014
We’re aware that some Sky Broadband and Talk customers have experienced a loss of service since
Saturday evening as a result of cable theft.
We're pleased to report that engineers have now repaired the damage and normal service has been
We apologise for any inconvenience caused.
Last updated: 10:00
Customers affected by flooding | 14 February 2014
We are doing everything possible to support our customers impacted by the flooding that’s
currently affecting parts of the UK and the Republic of Ireland.
If you're in the UK, you can call us on our free dedicated phone line
0800 0158 639, where we can talk through the options available to you. If you're
in the Republic of Ireland, contact us on
We will review your personal circumstance and credit your account for an agreed period of time.
Lines are open Monday to Sunday from 8am to 8pm.
Severe weather and No Satellite Signal issues | 08 February 2014
Due to current weather conditions in parts of the country, some of our customers may be
experiencing issues with No Satellite Signal. In most cases your picture will return once the
weather clears, but if it doesn’t, you can try our
No Satellite Signal Diagnostics Tool to
resolve the issue.
In the meantime, you can still enjoy many hours of great TV through your TV Planner. If
you have a Sky+HD box, you’ll find up to 12 hours from the time your box last received a satellite
signal, or up to four hours on a Sky+ box.
You can also go to On Demand in your Planner for recent episodes of shows you love with the UK’s
biggest Catch Up TV service, our picks of the week’s best TV in Showcase and more, in line with
your Sky TV subscription.
Did you know that
Sky Go is free for our TV subscribers and is not affected by
the weather? This means that you can still catch up with great TV anytime.