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Sky Broadband and Talk problems in Essex | 16 December 2014


If you live in Grays, Thurrock and you have Sky Broadband and Talk in your home you may have had problems getting online and making or receiving calls due to an outage in the local area. Sky Fibre Broadband will also be affected in Chafford and Tilbury.

We're pleased to confirm this issue has now been resolved.

We’re sorry for any inconvenience caused.

Last updated: 22:00

  

   

Sky Broadband and Talk problems in Surrey | 16 December 2014


If you live in Epsom, Ashstead or Ewell and you have Sky Broadband and Talk in your home, you may have had problems getting online and making or receiving calls this evening due to an outage in the local area.

Engineers have been on site working to repair the fault and we're pleased to confirm the issue has now been resolved.

We’re sorry for any inconvenience caused.

Last updated: 22:00

  

  

Problems using Sky Go on Windows devices | 11 December 2014


If you use Sky Go on a Windows 7 or Windows 8 compatible PC or tablet, you may see an error message when you try to log in. The issue has been caused by a recent change to the Silverlight plug-in made by Microsoft.

In order to fix the problem you need to delete the folders mentioned below, uninstall your current version of Silverlight, then install the latest version. You can do this yourself by following the steps below:

 
  1. Open OS Disk (C:) on your computer.
  2. Click on the organize menu and choose Folder and search options.
  3. Click on the view tab.
  4. Place a dot next to Show Hidden Files, Folders and Drives and click Ok.
  5. Open the users folder and find the your username that you log onto your computer with > open this folder up.
  6. Open up these folders App Data > LocalLow > Microsoft.
  7. Right click on the Silverlight folder and delete.
  8. Open up the Control Panel on your computer and select Programs and Features.
  9. Find Microsoft Silverlight and choose to uninstall the program.
  10. Follow any on-screen prompts and once uninstalled, restart your computer.
  11. Once your computer has restarted, open your web browser and download the latest version of Silverlight.
 


If you have carried out these steps but you still need help you can speak to one of our advisors by contacting us.

We're sorry for any inconvenience caused.
 

Last updated: 10:50

   

 

  

No Satellite Signal Message On Your TV | 10 December 2014

Severe weather across parts of Britain may cause a no satellite signal message to appear on your TV. Viewing should return to normal as conditions improve but you can still watch Sky TV during bad weather:
 

  • Sky Go lets you watch Sky TV at no extra cost on compatible mobiles, laptops, or tablets wherever you are in the UK and Ireland.
  • Sky Go Extra lets you download shows in the UK and Ireland via WiFi to compatible laptops, mobiles and tablets to watch later without an internet connection.
  • If you have a Sky+HD box, you can watch programmes on demand or shows you’ve recorded to your Planner for up to 12 hours from the time your box last received a satellite signal.


If you still need help please read our Help with your Sky Products during bad weather article.
 


Last updated: 11:15

 

  

 

Using Sky Go on an Android 5.0 / Lolipop device | 01 December 2014 


In the coming weeks, Google is releasing a new version of its Android operating system – named 5.0 or 'Lollipop'. We've found some issues if you’re using 5.0/Lollipop to play video through the Sky Go and Sky Movies app.

If you want to continue watching on Sky Go and the Sky Movies app, we’d recommend that you don’t update to Android 5.0 and remain on the existing software until we have fixed the problem.

If you’ve already updated 5.0/Lollipop you’re likely to find both apps will either crash or offer a poor streaming experience.

New Nexus devices with Android Lollipop pre-installed won’t be able download Sky Go or the Sky Movies app until we have resolved the streaming issues.

Keep up to date with the latest news on the Android 5.0 roll-out by reading our Using Sky Go on an Android device article.



Last updated:10:40