Sky Help & Support Latest News

Adverse weather conditions expected | 20 October 2014

The Met Office have issued a yellow weather warning which covers most of the UK and Ireland as the remnants of Hurricane Gonzalo pass Eastwards overnight. Adverse weather may interfere with the signal received by your satellite dish.

If you see a "no satellite signal" message on your TV use our help flow to help fix the problem.

Last updated: 17:00



Sky Broadband and Talk outages in North West England | 17 October 2014

A multiple exchange outage in the North West of England meant that a large number of our customers in the Liverpool and Manchester areas were experiencing a loss of their broadband and talk services. 


We're pleased to confirm this issue has now been resolved. We're sorry for any inconvenience caused by this outage.

Last updated: 17:30



Technical issue with on demand content | 13 October 2014

Over the past week we’ve been working to add incomplete or missing box sets to the set-top box. We're pleased to confirm our technical teams have now completed this task and all affected box sets are now available.

We're sorry for any inconvenience caused.

Last updated: 12:00



Sky Yahoo Mail Terms and Conditions | 30 September 2014

There has been a change to the Sky Yahoo! Mail terms and conditions. Condition 1.2 has been amended as follows with effect from 30 September 2014:

'Yahoo! UK Services Limited (“Yahoo!”) provides email, calendar, instant messaging and address book services on behalf of Sky as an independent contractor’.

Please note that any references to Yahoo! UK Limited in the Yahoo Privacy Policy (as referenced in the Sky Yahoo! Mail terms and conditions) now mean Yahoo! UK Services Limited.

Last updated 11:00


Sky cancelled accounts - refund notification | 22 September 2014


If you left Sky in 2012 or earlier, you may have recently received a letter from us about a credit on your Sky account. To speak to our customer service team about this, please call 0808 101 4437. This number is free to call from all UK landlines.   


Last updated: 20:45


Important information for Mac users | 01 August 2014

From October 2014, Google Chrome will no longer support the Silverlight plug-in for Mac users. Customers who use a Mac and Google Chrome to access Sky Go and Sky Store are advised to switch to an alternative web browser to continue to watch content on these services. Mac users should have Safari installed as their default browser, if not, please see below for links to download the latest version:

Download Safari
Download Firefox


Last updated: 14:30