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Problems with Sky Broadband, Fibre and Talk in South East England and Wales | 12 May 2015

If you live in the following areas of the South East England and Wales and you have Sky Broadband, Sky Fibre or Sky Talk in your home we know you may have problems getting online and with making calls this afternoon:
 

Berkshire, Surrey, Isle of Wight, West Sussex, East Sussex, Hampshire, East Hampshire and West London and Newport.

 
We're pleased to announce that our engineers have resolved the issue and service is now fully restored.   
 
We're sorry for any inconvenience caused. 


Last updated 11.05pm

  

Problems watching recorded programmes on some white Sky+ boxes - update | 11 May 2015 
  
Our technical teams are still working hard to resolve an issue affecting certain white Sky+ boxes. 
 
To recap, some customers with White Sky+ boxes have reported frozen or pixelated video and interrupted sound when trying to watch recordings from their Planner. They’ve had similar problems trying to resume watching paused shows broadcast live on Sky channels like Sky2 or Sky Living. 
 
It’s caused by a technical error that only affects Amstrad DRX280 and DRX180 boxes (models 4F21 and 4F20). 
 
If you have a white Sky+ box and would like to check its make and model number, use your Sky remote to do the following: 
  1. Press services.
  2. Press the down arrow button, and highlight System Setup (number 4 in the list) and press select.
  3. Now press the down arrow button until System Details (number 5 in the list) is highlighted and press select
 
To avoid this issue, you’ll need to watch your recordings when you’re not recording something else. If you notice the problem after you’ve resumed watching a show you’ve paused, press sky on your Sky remote. 
 
We’ll keep you updated with our technical team’s progress as soon as we can. We’re sorry for any inconvenience caused. 
 
Last updated: 3.55pm

  

Problems with Sky Broadband, Fibre and Talk in the North West | 8 May 2015 

 

If you live in the following areas of the North West and you have Sky Broadband, Sky Fibre or Sky Talk in your home, you may have had problems getting online and with making and receiving calls this evening:  

 

Appley Bridge, Aspull, Coppull, Hindley, Orrell, Platt Bridge, Standish, Wigan, Ormskirk, Rainford, Skelmersdale and Upholland. 

 

We're pleased to announce that our engineers have resolved the issue and service is now fully restored.  
 

We're sorry for any inconvenience caused. 

 

Last updated 8.30pm