Sky Help & Support Latest News

Fibre break in North East Scotland | 21 August 2014


A fibre break in Aberdeen was causing a large number of Sky Broadband and Talk customers to experience a degraded service last night. The affected area was extensive and covered as far as Dingwall to the North West, Aberdeen to the East and Montrose to the South.


We're pleased to confirm the fibre cables have been repaired and this issue has been resolved.

Last updated: 08:30


Recent media coverage around attempts by hackers to steal personal data | 07 August 2014

You may be aware of recent reports in the media about attempts by a group hackers to carry out theft of personal data. At Sky, we take the protection of our customers' personal information very seriously and we’re working with the relevant authorities to investigate further.


Our initial reports have shown that there are no issues with our systems, but our security and technical teams are continuing to monitor the situation. We’re advising our customers to familiarise themselves with the steps they can take to stay safe online.

You can find lots of tips and advice for you and your family at our safety centre.


Last updated: 16:30



Important information for Mac users | 01 August 2014

From October 2014, Google Chrome will no longer support the Silverlight plug-in for Mac users. Customers who use a Mac and Google Chrome to access Sky Go, Sky Store and NOWTV are advised to switch to an alternative web browser to continue to watch content on these services. Mac users should have Safari installed as their default browser, if not, please see below for links to download the latest version:

Download Safari
Download Firefox


Last updated: 14:30