During this time, we ask for your patience as you won’t be able to make payments or changes to
your account using our online, interactive TV, telephone or live chat services. These systems won’t
be available to our call centre support teams either, so if you do call, please be aware that our
Customer Service Agents cannot manage your account at this time. As they’re currently experiencing
a high volume of calls, you may prefer to call later.
Sky services and extreme weather | 18 January 2013
Extreme conditions can make it difficult for our staff to travel to work. So our call centres
might be under unusual pressure, as the severe weather means they may be fielding more calls than
usual. So we ask for your patience at this time if you’re having trouble getting through.
In addition, scheduled installations might be delayed or cancelled as adverse weather conditions
can make it difficult for our engineers to get to your home. It also makes it dangerous for them to
carry out work externally on your premises. Again, we ask for your patience at this time.
If you’re experiencing problems with your Sky TV reception during this extreme weather, please
see
Help
and Support for advice. And, while the weather persists, you could also try catching popular
Sky TV shows online with
Sky Go. It’s available at no extra monthly cost to
all Sky TV customers.
Account services unavailable overnight | 16 January 2013
We’re updating our account management systems between
11pm on Wednesday 16 January and 5am on Thursday 17 January.
During this time, we ask for your patience as you won’t be able to make payments or changes to
your account using our online, interactive TV, telephone or live chat services. These systems won’t
be available to our call centre support teams either, so if you do call, please be aware that our
Customer Service Agents cannot manage your account at this time. As they’re currently experiencing
a high volume of calls, you may prefer to call later.
The Rolling Stones: 50th Anniversary Concert
|
13 December 2012
You can book now for the Rolling Stones: 50th anniversary concert, showing live on Sky Box
Office on Saturday night, 15 December. The show starts at 2am and is priced at £9.95 (€14.95 in the
Republic of Ireland). Go to Channel 731 for information on how to book.
The concert will also be available to watch on demand through Sky Store from 16 December priced
at £9.95 (€14.95 in the Republic of Ireland).
Please note that payment to view the live event on Saturday night does not include on-demand
access through Sky Store.
In addition, please note that with Sky Store, you’ll need to download the show to your Sky+ box.
On Demand downloads count toward any usage limits you may have with your service. Go to On Demand
in your Sky Guide for more information about Sky Store.
Pacquiao vs Marquez on Primetime | 7 December 2012
Customers wishing to watch the Pacquiao vs Marquez fight on Saturday 8 December are advised
to visit Channel 498 for information on how to book. This fight is being broadcast and retailed by
Primetime Boxing and Sky cannot process any bookings on its behalf.
Please be aware the Primetime website requires your viewing card number, telephone number and
postcode to complete the registration process. You can find your viewing card number on the back of
your viewing card, or you can scroll to
Settings in your on screen Sky Guide and select
Details.
Account services unavailable overnight | 6 December 2012
We are updating our account management systems between
midnight and 6am on Monday 10 December. During this time, we ask for your patience
as you won’t be able to make changes or payments to your account using our online, voice-activated
or interactive TV services. Our call centre support teams won’t be able to do these things either,
so if you do call please be aware that our Customer Service Agents cannot manage your account at
this time, and are currently experiencing a high volume of calls, so you may prefer to call
later.