Sky Help & Support Latest News
 

Multiple exchange outage in Kent | 21 October 2014

A multiple exchange outage in Kent meant that a number of our customers were experiencing a loss of their broadband and talk services. We're pleased to confirm the issue has now been resolved.

We’re sorry for any inconvenience caused.


Last updated: 17:15

  

 

Adverse weather conditions expected | 20 October 2014

The Met Office have issued a yellow weather warning which covers most of the UK and Ireland as the remnants of Hurricane Gonzalo pass eastwards overnight. Adverse weather may interfere with the signal received by your satellite dish.

If you see a "no satellite signal" message on your TV use our help flow to fix the problem.

Last updated: 17:00

  

 

Sky Broadband and Talk outages in North West England | 17 October 2014


A multiple exchange outage in the North West of England meant that a large number of our customers in the Liverpool and Manchester areas were experiencing a loss of their broadband and talk services. 

 

We're pleased to confirm this issue has now been resolved. We're sorry for any inconvenience caused by this outage.
 

Last updated: 17:30

  

    

Important information for Mac users | 01 August 2014
 

From October 2014, Google Chrome will no longer support the Silverlight plug-in for Mac users. Customers who use a Mac and Google Chrome to access Sky Go and Sky Store are advised to switch to an alternative web browser to continue to watch content on these services. Mac users should have Safari installed as their default browser, if not, please see below for links to download the latest version:
 

Download Safari
Download Firefox

 

Last updated: 14:30