We understand that you may have recently received an email to your @sky.com address from Google with the subject title: ‘Changes to Google Privacy Policy and Terms of Service’.

We’d like to apologise for any confusion this email may have caused. It was sent in error and should be ignored.

Google’s technology supports the Sky email service, and hence supports your @sky.com address. However, as a @sky.com email subscriber, your only relationship is with Sky. Sky’s Terms and Conditions and Privacy Notice apply and not Google’s.

To reiterate, please ignore the earlier email you were mistakenly sent. To be clear, Google’s privacy changes do not apply to your @sky.com email account.

Please be assured that we are taking this matter very seriously and are working with Google to understand how this error occurred.

We’ve put together a series of frequently asked questions to address any additional queries that you may have and these can be found below.

Thank you for your understanding.


1. Why did I receive an email from Google about Google’s Privacy Policy?
We’re very sorry that you received this email. It was sent to you by Google in error and should be disregarded. Sky operates its own Privacy Notice which you have signed up to and thus the information contained in the email from Google does not apply to you as a Sky user.

2. The email explained changes to Google’s Privacy Policy. Will I be affected by these?
No, as a Sky user, it is Sky’s Privacy Notice that applies to you.

3. How did Google get my Sky.com email address?
Google’s technology supports the Sky email service. In order to ensure this service is provided to you successfully, Google must have access to your Sky username.

4. Has Sky been sharing any other details with Google?
No, Sky does not share any information with Google other than your Sky username. Google need this to ensure that the service is provided successfully.

5. Is Google reading my emails?
No, neither Google or Sky.

6. What do I need to do after having received this email from Google?
The changes Google are proposing to make do not affect you. Therefore you won’t need to do anything and should disregard the email.

7. Has anyone else had access to my email address, will I receive any more emails from Google about this?
No. Google and Sky only have access in order to provide your email service. You will not receive any more emails from Google about this.