Switching to Sky
Switching your broadband, calls, line rental or TV to Sky is simple, whoever you’re moving from
Switching to Sky Broadband and Talk
Sky offers great value, reliable Broadband and Talk services with the same high quality customer service that you’d expect from Sky, but that’s not the only reason to switch:
- We could save you money with one of our Sky TV, Broadband and Talk bundles
- You should be able to keep your existing phone number
- We'll make it easy to switch by managing everything for you
Switching to Sky Broadband and Talk
You will need your UAN (Universal Account Number) to be able to switch to Sky Broadband and Talk services. Your UAN is an 8-digit number that identifies your phone line.
Eircom
We'll help you find your UAN, keep your number and arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.
Step 1
Find your UAN (or Eircom Account Number) at the top of the first page of your Eircom bill.
Step 2
Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.
Step 3
We'll take care of the rest and will be in touch to confirm your order.
Vodafone
We'll help you find your UAN, keep your number and arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.
Step 1
You’ll find your UAN on the last page of a recent bill or online at broadband.vodafone.ie/myaccount.
Step 2
Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.
Step 3
We'll take care of the rest and will be in touch to confirm your order.
UPC
You may be able to keep your number and we will arrange the transfer of your calls and line rental to Sky in three simple steps.
Step 1
If you have a phone line from UPC or do not have a phone line, please go to step 2.
If you have an active Eircom compatible phone line, you can find your UAN (or Eircom Account Number) on your bill, then choose your products and place your order.
If you have an inactive Eircom phone line, please go to step 2.
Step 2
If you are an existing Sky TV customer, please call us on 0818 719 832 to place your order for Sky Broadband and Talk.
If you are new to Sky, place your order by calling 0818 719 852.
Step 3
Once you've placed your order, we will be in touch to switch you to Sky's new Broadband and Talk services soon.
You will also need to contact UPC in order to cancel your account with them.
Imagine
If you have line rental, we'll help you keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.
Step 1
Find your UAN on the second page of your Imagine bill under “Charges for Line Rental”.
Step 2
Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.
Step 3
We'll take care of the rest and will be in touch to confirm your order.
Cinergi
We'll help you keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.
Step 1
Find your UAN on the first page of your Cinergi bill beside the Sales Representative's name.
Step 2
Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.
Step 3
We'll take care of the rest and will be in touch to confirm your order.
Gaelic Telecom
We'll help you to keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.
Step 1
Find your UAN at the lower left-hand side on the back of the first page of your Gaelic Telecom bill .
Step 2
Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.
Step 3
We'll take care of the rest and will be in touch to confirm your order.
Newtel Communications
We'll help you to keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.
Step 1
Find your UAN on the first page of your Newtel Communications bill between the address and the bill summary. The 8 digits after the “ / ” is your UAN.
Step 2
Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.
Step 3
We'll take care of the rest and will be in touch to confirm your order.
Digiweb
(formerly Talk Talk)
We'll help you to keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.
Step 1
Find your UAN on the top left of the first page of your Digiweb bill.
Step 2
Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.
Step 3
We'll take care of the rest and will be in touch to confirm your order.
Tele2
We'll help you to keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.
Step 1
Find your UAN at the top of the first page of your Eircom bill. It's referred to simply as the Account Number. You will not find your UAN on your Tele2 bill.
Step 2
Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.
Step 3
We'll take care of the rest and will be in touch to confirm your order.
Installation and set-up
Installation is quick and easy
- Hassle free switching – keep your existing phone number
- No need for installation engineers for Sky Broadband
Why choose Sky?
There are lots of reasons to join Sky
- Great value, reliable broadband and calls packages
- We won't slow your broadband speeds down at peak times
Frequently asked questions
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Can I get Sky Broadband in my area?
Sky Broadband services will be available nationally. You can use our availability checker to confirm whether you can get Sky Broadband.
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Will Sky be providing broadband through satellite?
Although Sky TV is delivered through satellite, the broadband service will be provided using telephone lines, not through satellite.
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Do I need a landline?
You will need to have an Eircom compatible line to get any of the Sky Broadband and/or Sky Talk packages. Even if the line is inactive, we should be able to provide you with our broadband and talk services.
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How long will it take for my services to go active?
It should take between 1 to 2 weeks for your broadband and/or talk services to go active from the time your order is placed. The actual time will depend on whether we are transferring an existing service, providing you with a new service or if we have to activate your line. We will send you a welcome letter confirming when your service will be active by.
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When will I get my Sky Hub?
We will send your Sky Hub after your order has been successfully processed. You should receive it before your broadband service goes active.
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How fast will my Sky Broadband be?
How fast your broadband will be depends on the network technology available in your location as well as how far you live from your local telephone exchange. To check what speed we think we can give you use our availability checker.
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How will Sky Broadband usage policy affect me?
If you are on the Broadband Lite or Connect Lite package and you go over your usage allowance twice in a six month period, you will be automatically upgraded to the Broadband Unlimited or Connect Unlimited package. We will email you when you go over your allowance and if we are going to upgrade you. You may downgrade back to your previous package after one month if you have reduced your usage levels to within the allowance for that package. See the Usage Policies in the Sky Broadband and Talk Terms and Conditions for more details. There are no usage limits on the Unlimited package.
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Can I keep my existing phone number?
Sky can help you keep your number if you are transferring your telephone service to Sky Talk.
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Do I need to contact my current service provider?
If you are switching your services from anyone other than UPC, once you have placed your order with us (including giving us your UAN), we'll take care of the rest and will be in touch soon to complete your transfer.
If you are switching to Sky from UPC, once you have placed your order with us, we'll take care of the rest and will be in touch. However, you will need to contact UPC directly in order to cancel your account with them.
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How do I find my UAN?
Your UAN can usually be found on your current telephone bill. If you are moving your broadband and/or telephone services from a cable operator, you will need to contact them to cancel your old service.
More about finding your UAN
Reasons to join or switch to Sky
Here's the legal bit
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Offers
Free Sky+ box offer: Sky+ box free with free standard set-up for new customers joining Sky TV online. One free box per household. This is a new customer offer. Offer ends 28 March 2013. Minimum 12 month term applies. Non-standard set-up may cost extra.
New customer free Sky+HD box offer: Free Sky+HD box with free standard set-up for new Sky TV customers joining Sky TV online with the HD Pack. Offer ends 28 March 2013. Minimum 12 month term applies. Non-standard set-up may cost extra. HD ready TV required.
Existing customer free Sky+HD box offer: Get a free Sky+HD box when you upgrade to Sky+HD. Existing Sky+HD box households are not eligible for a discounted box. One free box per household. 12 month min term. Set-up charges apply.
Upfront payment: If you are joining Sky TV with a free Sky+ or Sky+HD box with free standard set-up, all you need to pay at the time of joining is €25 towards your on-going subscription, which will be refunded in your first two bills.
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‡*Sky TV
‡ HD channels received depend on your Sky TV subscription. UTV is available without subscription.
Sky TV Subscription: Packages €27-€79 per month (pm). Sky Movies Box Office costs extra. UTV available without subscription. It is not provided by Sky; its availability is outside Sky’s control. Manual tuning of your box required. Sky box and set-up required.
Sky 3D: 3DTV and Sky World HD (€91) subscription required. Pay per view content may cost extra.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
ESPN: ESPN at no extra cost for Sky TV customers taking Sky Sports 1&2 (otherwise €12pm with Sky Sports 1 or 2 or €16pm for Sky TV customers).
Sky Multiroom: €15 pm per box. Provides same Sky TV channels as main Sky TV subscription on another box. To receive HD Pack channels on your Multiroom box you need a Sky HD box an HD Pack subscription (only one HD Pack subscription required per household).
Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV and Sky World HD subscription. Cable service may vary.
Remote Record: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme.
*On Demand: Available to Sky TV customers with compatible black Sky box. Downloading content requires broadband connection (minimum recommended speed 2 Mbps) and self set-up using own cable or wireless connector (€12.99 - limits apply). Downloads count towards any usage caps. Content depends on your Sky TV/HD subscription. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Sky+ subscribers without Sky TV can access BBC iPlayer only. Downloadable HD content takes longer to start viewing. Entertainment / Entertainment Extra SD customers joining after 13 November will have access to boxsets on demand until May 2013.
Sky Go: UK / Ireland only. Streamed via broadband/3G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). iPhone (3GS or above), iPad, iPod touch (4th generation or above) require iOS 5.1 or later, and available on selected Android devices with OS2.2x to OS4.2.1 (excluding 3.x). Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You’ll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions €18-55 per month. ESPN €12-16 p/m extra (or standalone at €20 p/m). Monthly subscriptions renew automatically until you unsubscribe.
Sky Go Extra: Sky TV customers only. €6 extra a month. 31 days’ notice to cancel. Register up to 4 Sky Go devices, concurrent viewing on two devices. Download selected Sky Go content via WiFi (Unavailable on Xbox 360). Content depends on your Sky TV package. Movies Pack required to download movies. Max 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 7 or 30 days after download depending on content. -
Sky boxes and set-up
Sky+HD box: Existing Sky+ box households are not eligible for a discounted box unless taking the HD Pack. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household. Sky+HD box up to €149 if you are not eligible for discounted price (Sky TV subscription required). A Sky+HD box can store an average of 60 hours of HD or 185 hours of standard definition programmes. HD ready TV required. Standard set-up is free for new Sky TV customers joining online. Standard set-up for customers is €30 for a Sky+HD box taken with the HD Pack. Non-standard set-up may cost extra.
Sky+ box: Existing Sky+ box households are not eligible for a discounted box. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household. Sky+ box up to €149 if you are not eligible for discounted price (Sky TV subscription required). You will receive a Sky+HD box which has all the features of Sky+ and can store an average of 185 hours of standard definition programmes. To view free-to-air HD content you need an HD ready TV. To view Sky HD content you will also need the HD Pack (€15 a month). Standard set-up is free for new Sky TV customers joining online. Standard set-up for existing customers is €60. Non-standard set-up may cost extra.
Sky+HD 2TB box: €49 for existing Sky TV customers taking their first HD package (€15pm) or existing Sky+HD customers adding Sky Multiroom (€15pm per box). Existing Sky+HD customers are entitled to one €149 box, additional 2TB boxes €249. €249 for any existing customer who received a discounted 1TB box. New customers joining Sky TV with the HD Pack are entitled to one €149 box. Any additional 2TB boxes thereafter or when taking without the HD Pack are €249. Standard set-up €30 for new customers and €60 for existing Sky TV customers. Non-standard set-up may cost extra. Sky+HD 2TB box provides 1.5TB of personal storage and 0.5TB of storage for On Demand Showcase content.
Sky HD Multiroom Box: [Only available with multiroom subscriptions]. Sky HD Multiroom Box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiroom subscription (€15 extra a month) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with a new Sky Multiroom subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise €69. Replacement boxes are €99. Set-up is included as part of the box installation for new Sky TV customers, and €100 for existing customers. Non-standard set-up may cost extra.
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Sky Broadband
Broadband product availability is subject to location. Sky Talk (including line rental) required. Speeds vary with location and line quality. External factors such as internet congestion can affect speed.
12 month minimum subscription. Set-up costs and router delivery charge may apply. See sky.ie for more details and our Usage Policies. Active compatible Eircom phone line required.
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#**Sky Talk
#Sky Talk Freetime: Inclusive evening and weekend calls of up to an hour to the Republic of Ireland local and national landline numbers only (excludes calls to Directory Enquiries, indirect access, dial-up Internet numbers, mobile, and 0700 numbers) and then calls are charged at rate of 6.90c per minute (evening) and 1.40c per minute (weekend) . Evening – Monday to Friday, after 7pm and before 7am. Weekend - between midnight on Friday and midnight on Sunday. Fair Use Policy applies (see contracts for details). Eircom compatible phone line required. 12 month minimum subscription. Set up costs may apply. Sky Talk Line Rental required.
**Sky Talk Anytime: Anytime calls of up to an hour to the Republic of Ireland and Northern Ireland local and national landline numbers only (excludes calls to Directory Enquiries, indirect access, dial-up Internet numbers and 0700 numbers) and then charged at 6.90c per minute (daytime & evening) and 1.40c per minute (weekend). Anytime international geographic landline calls of up to an hour to 20 countries (Austria, Australia, Belgium, Canada, Czech Republic, Denmark, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, UK and USA (also includes calls to mobiles in Canada and USA). Fair Use Policy applies (see contracts for details). Eircom compatible phone line required. 12 month minimum subscription. Set up costs may apply. Sky Talk Line Rental required.
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General
Subject to status. Upfront payment may be required. 12 month minimum subscriptions. Non-standard set-up may cost extra. Boxes must be connected to a fixed telephone line and prices may vary if you live in a flat. Sky functionality requires two satellite feeds.
You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs €0.75 pm. Republic of Ireland residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 22 January 2013.