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Switching to Sky

Switching to Sky Broadband and Talk

Sky offers great value, reliable Broadband and Talk services and the new Sky Switch Squad makes moving to Sky Broadband even easier.

  • You'll only be without your broadband for a matter of minutes
  • We'll make sure you get the fastest speeds your line can manage
  • We'll make sure you keep your own number
  • We'll keep tabs on your order and keep you updated
 

Check your broadband speed and availability

 

Looking to join Sky?

Get started here

  • Call a Sky adviser on 0818 719 852
  • Store locator. Find a Sky store in your area

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Switching to Sky Broadband and Talk

You will need your UAN (Universal Account Number) to be able to switch to Sky Broadband and Talk services. Your UAN is an 8-digit number that identifies your phone line.

 

Eircom

We'll help you find your UAN, keep your number and arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.

Step 1

Find your UAN (or Eircom Account Number) at the top of the first page of your Eircom bill.

 

Step 2

Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.

 

Step 3

We'll take care of the rest and will be in touch to confirm your order.

 

Vodafone

We'll help you find your UAN, keep your number and arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.

Step 1

You’ll find your UAN on the last page of a recent bill or online at broadband.vodafone.ie/myaccount.

 

Step 2

Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.

 

Step 3

We'll take care of the rest and will be in touch to confirm your order.

 

UPC

You may be able to keep your number and we will arrange the transfer of your calls and line rental to Sky in three simple steps.

Step 1

If you have a phone line from UPC or do not have a phone line, please go to step 2.

If you have an active Eircom compatible phone line, you can find your UAN (or Eircom Account Number) on your bill, then choose your products and place your order.

If you have an inactive Eircom phone line, please go to step 2.

 

Step 2

If you are an existing Sky TV customer, please call us on 0818 719 832 to place your order for Sky Broadband and Talk.

If you are new to Sky, place your order by calling 0818 719 852.

 

Step 3

Once you've placed your order, we will be in touch to switch you to Sky's new Broadband and Talk services soon.

You will also need to contact UPC in order to cancel your account with them.

 

Imagine

If you have line rental, we'll help you keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.

Step 1

Find your UAN on the second page of your Imagine bill under “Charges for Line Rental”.

 

Step 2

Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.

 

Step 3

We'll take care of the rest and will be in touch to confirm your order.

 

Cinergi

We'll help you keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.

Step 1

Find your UAN on the first page of your Cinergi bill beside the Sales Representative's name.

 

Step 2

Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.

 

Step 3

We'll take care of the rest and will be in touch to confirm your order.

 

Gaelic Telecom

We'll help you to keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.

Step 1

Find your UAN at the lower left-hand side on the back of the first page of your Gaelic Telecom bill .

 

Step 2

Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.

 

Step 3

We'll take care of the rest and will be in touch to confirm your order.

 

Newtel Communications

We'll help you to keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.

Step 1

Find your UAN on the first page of your Newtel Communications bill between the address and the bill summary. The 8 digits after the “ / ” is your UAN.

 

Step 2

Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.

 

Step 3

We'll take care of the rest and will be in touch to confirm your order.

 

Digiweb
(formerly Talk Talk)

We'll help you to keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.

Step 1

Find your UAN on the top left of the first page of your Digiweb bill.

 

Step 2

Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.

 

Step 3

We'll take care of the rest and will be in touch to confirm your order.

 

Tele2

We'll help you to keep your number and we will arrange the transfer of your broadband, calls and line rental to Sky in three simple steps.

Step 1

Find your UAN at the top of the first page of your Eircom bill. It's referred to simply as the Account Number. You will not find your UAN on your Tele2 bill.

 

Step 2

Choose your products and place your order. Don't forget to provide your UAN to complete your purchase.

 

Step 3

We'll take care of the rest and will be in touch to confirm your order.

 

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Installation and set-up

Installation is quick and easy

  • Hassle free switching – keep your existing phone number
  • No need for installation engineers for Sky Broadband
 

Why choose Sky?

There are lots of reasons to join Sky

  • Great value, reliable broadband and calls packages
  • We won't slow your broadband speeds down at peak times
 

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Frequently asked questions

  • Can I get Sky Broadband in my area?

    Sky Broadband services will be available nationally. You can use our availability checker to confirm whether you can get Sky Broadband.

  • Will Sky be providing broadband through satellite?

    Although Sky TV is delivered through satellite, the broadband service will be provided using telephone lines, not through satellite.

  • Do I need a landline?

    You will need to have an Eircom compatible line to get any of the Sky Broadband and/or Sky Talk packages. Even if the line is inactive, we should be able to provide you with our broadband and talk services.

  • How long will it take for my services to go active?

    It should take between 1 to 2 weeks for your broadband and/or talk services to go active from the time your order is placed. The actual time will depend on whether we are transferring an existing service, providing you with a new service or if we have to activate your line. We will send you a welcome letter confirming when your service will be active by.

  • When will I get my Sky Hub?

    We will send your Sky Hub after your order has been successfully processed. You should receive it before your broadband service goes active.

  • How fast will my Sky Broadband be?

    How fast your broadband will be depends on the network technology available in your location as well as how far you live from your local telephone exchange. To check what speed we think we can give you use our availability checker.

  • How will Sky Broadband usage policy affect me?

    If you are on the Broadband Lite or Connect Lite package and you go over your usage allowance twice in a six month period, you will be automatically upgraded to the Broadband Unlimited or Connect Unlimited package. We will email you when you go over your allowance and if we are going to upgrade you. You may downgrade back to your previous package after one month if you have reduced your usage levels to within the allowance for that package. See the Usage Policies in the Sky Broadband and Talk Terms and Conditions for more details. There are no usage limits on the Unlimited package.

  • Can I keep my existing phone number?

    Sky can help you keep your number if you are transferring your telephone service to Sky Talk.

  • Do I need to contact my current service provider?

    If you are switching your services from anyone other than UPC, once you have placed your order with us (including giving us your UAN), we'll take care of the rest and will be in touch soon to complete your transfer.

    If you are switching to Sky from UPC, once you have placed your order with us, we'll take care of the rest and will be in touch. However, you will need to contact UPC directly in order to cancel your account with them.

  • How do I find my UAN?

    Your UAN can usually be found on your current telephone bill. If you are moving your broadband and/or telephone services from a cable operator, you will need to contact them to cancel your old service.

    More about finding your UAN

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Reasons to join or switch to Sky

Standard contract of just
12 months

 

Hassle free switching –
no need for a new number

 

Even more reasons to choose Sky

 

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Here's the legal bit

  • Offers

    €75 cashback offer: Join Sky TV online and we'll send you a €75 cheque. One cheque per household. Cheques sent via post within 60 days of your Sky TV viewing card being enabled to receive Sky TV. Offer ends 23 October 2014.

    €10 HD Offer: HD package for €10 per month for 24 months. The then current price applies after the offer period. Offer expires if you fail to fulfil any conditions of your HD contract and then standard pricing applies.

    Free Sky+ box offer: Sky+ box free with free standard set-up for new customers joining Sky TV online. One free box per household. This is a new customer offer. Minimum 12 month term applies. Non-standard set-up may cost extra.

    6 months free Broadband Unlimited offer: Sky Broadband Unlimited or Sky Connect Unlimited free for six months when you join with Sky Talk and line rental (from €30 for Broadband Unlimited / €40 for Connect Unlimited pm). Thereafter you’ll pay the then current monthly cost for Sky Broadband Unlimited or Sky Connect Unlimited (currently from €40 pm and €50 pm respectively).

    Sky Go Extra 2 months free trial: Offer only for existing Sky TV customers who have not previously taken up the same offer. Excludes existing Sky Go Extra and Multiscreen customers. Content depends on your Sky TV package. Sky Movies Pack required for movies. Download selected content in Ireland and the UK via Wi-Fi. After 2 months you will continue to receive Sky Go Extra at €6pm extra unless you call us to cancel at least 31 days before the end of the 2 month period.

    Sky Multiscreen setup offer: Free standard set-up when taking a new Sky Multiscreen subscription. First Multiscreen HD box is free with your first Multiscreen subscription, otherwise €49. Excludes existing Multiscreen/Multiroom box households. Limited to one free box and set up per household.

    Upfront payment: If you are joining Sky TV with a free Sky+ or Sky+HD box with free standard set-up, all you need to pay at the time of joining is €25 towards your on-going subscription, which will be refunded in your first two bills.

  • ‡Sky TV

    ‡ HD channels received depend on your Sky TV subscription. UTV is available without subscription.

    Sky TV Subscription: Packages €28-€81 per month. Sky Movies Box Office costs extra. UTV available without subscription. It is not provided by Sky; its availability is outside Sky’s control. Manual tuning of your box required. Sky box and set-up required.

    Sky 3D: 3DTV and Sky World HD (€96) subscription required. Pay per view content may cost extra.

    Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.

    Sky Multiscreen: €15 pm per box. Provides same Sky TV channels as main Sky TV subscription on another box. To receive HD Pack channels on your Multiscreen box you need a Sky HD box an HD Pack subscription (only one HD Pack subscription required per household). If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Multiscreen includes Sky Go Extra at no extra cost. Sky Go terms apply.

    Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV and Sky World HD subscription. Cable service may vary.

    Remote Record: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme.

    On Demand: Available to Sky TV customers with compatible Sky+ box. Downloading content requires compatible black Sky+ box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built in Wi-Fi or own cable. Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Downloadable HD content takes longer to start viewing.

    Sky Go:
    UK / Ireland only. Streamed via broadband/3G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). For compatible device and software requirements click here. Sky Go is not currently compatible on PCs with Windows 8 or Macs with OS X Mountain Lion. Sky on your Xbox 360 requires Xbox Gold Live subscription. Sky TV Customers: Live TV and on demand content available in line with your Sky TV subscription at no extra cost. You’ll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions €18-55 per month. Monthly subscriptions renew automatically until you unsubscribe.

    Sky Go Extra: Sky TV customers only. No extra cost with Sky Multiscreen, otherwise €6 extra a month. 31 days’ notice to cancel. Register up to 4 Sky Go devices, concurrent viewing on two devices. Download selected Sky Go content via WiFi (Unavailable on Xbox 360). Content depends on your Sky TV package. Movies/Sports Pack(s) required to download movies/sports. Max 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 7 or 30 days after download depending on content.

     

  • Sky boxes and set-up

    Sky+ box: Existing Sky+ box households are not eligible for a discounted box. Existing customers must agree to new 12 month minimum term for Sky TV. Sky+ Box is €49 when you join Sky TV on a 12 month contract. One discounted box per household. Sky+ box up to €149 if you are not eligible for discounted price (Sky TV subscription required). You will receive a Sky+HD box which has all the features of Sky+ and can store an average of 185 hours of standard definition programmes. To view free-to-air HD content you need an HD ready TV. To view Sky HD content you will also need the HD Pack (€15 a month).

    Sky+HD box: Existing Sky+ box households are not eligible for a discounted box unless taking the HD Pack. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household. Sky+HD box up to €149 if you are not eligible for discounted price (Sky TV subscription required). A Sky+HD box can store an average of 60 hours of HD or 185 hours of standard definition programmes. HD ready TV required.

    Standard set-up: Standard set-up is free for new Sky TV customers joining online. Standard set-up for existing customers is €60. Standard set-up for customers is €30 for a Sky+HD box taken with the HD Pack. Non-standard set-up may cost extra.

    Sky+HD 2TB box: €49 for existing Sky TV customers who have never had a Sky+HD box taking their first HD package (€15pm) or existing Sky+HD customers adding Sky Multiscreen (€15pm per box). Existing Sky+HD customers are entitled to one €149 box, additional 2TB boxes €249. €249 for any existing customer who received a discounted 1TB box. New customers joining Sky TV with the HD Pack are entitled to one €149 box. Any additional 2TB boxes thereafter or when taking without the HD Pack are €249. Standard set-up €30 for new customers and €60 for existing Sky TV customers. Non-standard set-up may cost extra. Sky+HD 2TB box provides 1.5TB of personal storage and 0.5TB of storage for On Demand Showcase content.

    Sky HD Multiscreen Box: [Only available with Multiscreen  subscriptions]. Sky HD Multiscreen Box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiscreen subscription (€15 extra a month) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with a new Sky Multiscreen subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise €69. Replacement boxes are €99. Set-up is included as part of the box installation for new Sky TV customers, and €100 for existing customers. Non-standard set-up may cost extra.

     

  • Sky Broadband

    Broadband product availability is subject to location. Sky Talk (including line rental) required. Speeds vary with location and line quality. External factors such as internet congestion can affect speed. 

    12 month minimum subscription. Set-up costs and router delivery charge may apply. See sky.ie for more details and our Usage Policies. Eircom compatible phone line required.

  • #**Sky Talk

    #Sky Talk Freetime: Inclusive evening and weekend calls of up to an hour to the Republic of Ireland local and national landline numbers only (excludes calls to Directory Enquiries, indirect access, dial-up Internet numbers, mobile, and 0700 numbers) and then calls are charged at rate of 6.90c per minute (evening) and 1.40c per minute (weekend) . Evening – Monday to Friday, after 7pm and before 7am. Weekend - between midnight on Friday and midnight on Sunday. Fair Use Policy applies (see contracts for details). Eircom compatible phone line required. 12 month minimum subscription. Set up costs may apply. Sky Talk Line Rental required.

    **Sky Talk Anytime: Anytime calls of up to an hour to the Republic of Ireland and Northern Ireland local and national landline numbers only (excludes calls to Directory Enquiries, indirect access, dial-up Internet numbers and 0700 numbers) and then charged at 6.90c per minute (daytime & evening) and 1.40c per minute (weekend). Anytime international geographic landline calls of up to an hour to 20 countries (Austria, Australia, Belgium, Canada, Czech Republic, Denmark, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, UK and USA (also includes calls to mobiles in Canada and USA). Fair Use Policy applies (see contracts for details). Eircom compatible phone line required. 12 month minimum subscription. Set up costs may apply. Sky Talk Line Rental required.

  • General and further terms

    Subject to status. Upfront payment may be required. 12 month minimum subscriptions. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds.

    You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs €0.75 pm. Republic of Ireland residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 17 October 2014. Read the full text of our customer contracts.