Some of the troubleshooting steps are different depending on which Sky box you are using, so if
you're looking for help with your Sky box or your current Sky TV subscription, choose your box from
the list below to get started.
Your white Sky+ box allows you to record programmes at the touch of a button and pause and
rewind live TV, but doesn't give you access to Sky's HD channels.
Your standard Sky box allows you to watch a range of Sky TV channels, without the ability to
record programmes directly to your Sky box or access HD channels.
