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Standard Sky box picture and sound problems

Problems with your TV picture

Are you having problems with the picture on your TV, such as a blocky or pixelated image or interference? If so, you may need to check your Sky box and TV connections.

Standard Sky box picture problems
No satellite signal

Extreme weather can affect the digital signal being received. Other possible causes for loss of satellite signal include a problem with the broadast, a temporary fault with your Sky box or interference from other electrical equipment.

No satellite signal

Sky box not responding

If your Sky box isn't responding, the remote isn't working or the picture is frozen, follow our steps to resolve the issue.

Box is stuck on standby or not responding
Loss of terrestrial channels

If you can't view terrestrial channels on your TV, you may need to check your TV aerial.

Loss of terrestrial channels
Parts of the picture are missing

If parts of your TV picture are missing, you can quickly adjust the aspect ratio using your Sky remote control.

Parts of the picture are missing

Missing subtitles

Read our help guide if you’re expecting to see subtitles when you watch Sky TV but they’re missing from your screen.

Missing subtitles
Problems with tvLink

If your Sky tvLink isn't working correctly, you should first check that all the connections are secure.

Problems with tvLink
Reminder not appearing

If a programme reminder you've set is not appearing, the reminder might have been incorrectly set.

Reminder not appearing

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Self Service

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