There are a number of issues that can cause your Sky box to display this error message, which indicates that no programmes or information are being downloaded.
No satellite signal
If you see the message 'This is the wrong card for this set top box' on your TV screen, follow our easy step by step correct viewing card check.
Wrong card for this set top box
If you're seeing an on screen error message saying that a programme has already started on Sky Box Office, you won’t be able to buy it.
Programme has already started
You need to make sure an operating telephone line is connected to see Sky interactive services.
Connect your phone line
If you enter the PIN incorrectly three times in a row, you'll receive an error message and your PIN will be temporarily blocked.
PIN entered incorrectly three times
The search and scan banner displays programme information for up to 12 hours in advance, the Sky Guide provides listings for up to seven days ahead.
No further scheduling information available
If you see this message on your TV screen, the channel number you entered is either incorrect or unavailable.
Channel is not available
Have you received your new viewing card?
Low batteries in your remote control
Upgrade your subscription to view this channel
Other on-screen error messages
