There are a number of issues that can cause your Sky box to display this error message, which indicates that no programmes or information are being downloaded.
No satellite signal
If you see the message 'This is the wrong card for this set top box' on your TV screen, follow our easy step by step correct viewing card check.
Wrong card for this set top box
Read our guide to deleting content from your Planner to free up disk space for more recordings.
Planner is full
If you're seeing this message on your TV for longer than expected, read our guide to rebuilding your Planner.
Fix your Planner
If you can’t add a programme to your Planner, follow our step by step guide to rebuilding your Planner.
Rebuild your Planner
Find out how you can prevent failed recordings caused by a lack of disk space by using your Sky+ box’s Disk Space Management feature.
Manage your disk space
Find out how many days in advance your Sky+ box displays forthcoming programme information.
No further scheduling information available
You may see this message on your screen if you tried to play, pause or record while using an interactive service.
Play, pause & record not available
Find out what steps you can take to avoid clashes in your scheduled recordings.
Clashed or part failed recording
Find out the meaning of any other error messages on your TV and steps you can take to resolve them.
Other on-screen messages
