If you are seeing the error message “Sorry, it was not possible to connect to Sky”, you should check the network troubleshooter in the dashboard of your Xbox 360 to help establish and fix the problem. If this is unable to resolve your connection problem, it’s worth visiting our Service Status page to ensure that there are no significant problems in your area that could be causing the disturbance with Sky on your Xbox. If there are issues listed on this page, our engineers will be working on resolving the problem, so please try again in a few hours.
If there are no reported issues on the Service Status page, there may be an issue with your home broadband connection. Please see our guide to broadband speed and connection problems to find help on how to resolve this.
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