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Why does my TV programme keep stopping and buffering?

  • Picture and sound quality will depend on your broadband connection speed, your computer hardware, and whatever else you are using your computer for at the time. Read our help guide to broadband speed and connection problems for more information on this, as well as tips on how to improve your broadband speed.

    To give you the smoothest possible viewing experience when watching Sky on your Xbox 360, the quality setting will automatically be set in relation to your broadband connection speed to provide you with the most suitable playback quality setting. This adaptive bitrate streaming (ABR) will continually monitor your broadband speed and change the quality of your stream accordingly, to provide you with the best available picture while keeping buffering to a minimum.


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