If you are seeing the error message “Sorry, there was a problem with sign in. Please try again”,
it’s worth visiting our
Service Status page to ensure that there
are no significant problems in your area that could be causing the disturbance with Sky on your
Xbox. If there are issues listed on this page, our engineers will be working on resolving the
problem, so please try again in a few hours.
If there are no reported issues on the Service Status page, check that you are using the
correct Sky iD and password. Your password is case sensitive, so ensure that caps lock is turned
off and that you are inserting the correct characters. If you have forgotten your Sky iD and/or
password, just visit the
Sky iD sign-in
page and follow the
Forgotten your username or password links to receive a reminder.
Thank you for your feedback.
Need more assistance?
If you have any additional comments, require further assistance or a specific response to any particular issue you have encountered, please Contact Us .
