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Help & Support

Troubleshooting

  • Sky Go Desktop issues

    If you’re having problems with Sky Go Desktop, the application which allows you to download content to watch later, our troubleshooting articles will answer your questions.

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  • Mobile and Tablet issues

    Read our troubleshooting articles if you are having difficulties installing or using Sky Go on mobiles or tablets. Find out how to solve Sky Go error messages on mobiles and tablets.

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  • Computer issues

    Read our easy-to-follow articles if you’re seeing error messages, have difficulty watching programming or being asked to download software when using Sky Go on your computer.

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  • Xbox and Fetch TV issues

    If you’re seeing error messages, have difficulty watching programming or can’t sign in when using Sky Go on your Xbox, read our easy-to-follow articles.