If you are unable to
control your Sky box with your Sky remote control please try the following procedures in turn to
resolve any technical issues. The step-by-step guides below are easy to follow and take just a few
minutes.
The following advice applies to Sky, Sky+ and Sky+HD boxes, although some advice may be
specific to Sky+ or Sky+HD. If you are using a Sky digibox or Sky+ box you will have the older Sky
Guide with a slightly different menu layout.
Connection check procedure:
1. Using the Sky remote control press the Standby button on your remote control to switch the
set top box on to the red standby light.
- Are you using a cordless phone? If a cordless telephone is in use, and it is connected to the
same socket as the set top box, unplug the set top box plug only - not the phone.
- If this is a Sky+ HD or Sky+ box, leave it on standby for 30 seconds to allow the hard disk to
stop spinning.
2. Switch off the power supply or remove the plug at the mains socket and ensure that there are
no lights illuminated on the front panel of the set top box.
3. Switch the TV onto standby and then switch off the power supply or remove the plug at the
mains socket. Repeat this process for all other electrical appliances attached, for example, your
DVD player.
4. Confirm there are NO lights remaining on the set top box or any connected equipment.
5. At the back of the set top box, individually check the dish input cable(s) are finger
tight and any RF (a round plug with a single pin) connections are seated correctly.
6. For each SCART (a flat plug with a
21-pin connector) lead connected, remove the SCART plug from the socket and then reconnect the
SCART lead securely back into the SCART socket.
7. Repeat this procedure with the SCART/RF connections at the back of the TV.
8. Switch the set top box power supply back ON at the mains socket and ensure the red standby
light has appeared.
- For a standard Sky digibox, wait for 30 seconds after the red light has appeared.
- If this is a Sky+ box, wait for 60 seconds after the red light has appeared.
- If this is a Sky+ HD box wait for two minutes and 30 seconds after the red light has
appeared.
9. Reconnect all other electrical appliances that were disconnected.
10. Turn on your TV as you would normally do.
11. Press the
Sky button on the remote control to return the set top box to full power,
confirming there is a green light illuminated on the box.
If the on-screen message: "No Satellite Signal" appears:
- Press
tv guide on your Sky remote control.
- With 'All Channels' highlighted, press
select.
- After a few seconds the listings should appear as normal.
- Press
sky when the "No Satellite Signal" message has cleared.
The message "Searching for listings" may be displayed before Channel 998 appears.
Tune to channel 105. If you see the message "Insert your Sky viewing card", remove and
re-insert your viewing card into the slot marked 'Sky viewing card'. Make sure that:
- The arrow on the viewing card is facing in to the slot.
- The gold chip on the viewing card is facing down.
Reset Sky remote control to operate the set top box:
- Point the Sky Remote Control away from the TV and press the
tv button.
- Press the
select button and the blue button together until the light at the top of the Sky
Remote Control flashes twice.
- Press the
select button.
- Press the
sky button and then point the Sky Remote Control back at the TV.
- If this procedure fails to rectify the issue, follow the Remote Control Assistance instructions
below.
Reset Sky remote control to operate the Sky+ box:
Place the Sky Remote Control on a flat surface such as the floor or a coffee table.
Press the
tv button.
Press the
select button and the
yellow button together until the light at the top of the Navigator flashes twice.
Press number
1.
Press
select and the red light will flash twice.
Press the
sky button to return to Sky mode.
Remote control assistance:
- Press
interactive on your Sky remote control.
- Highlight 'Sky Active' (option 1) and press
select.
- Highlight 'Help Centre' (using the left/right arrows if necessary) and press
select.
- Use the up/down arrows to highlight 'Set up my Sky' remote and press
select again.
- You will see a loading page, then the four-step 'Remote Control Assistance' instructions will
appear on your screen
If your remote control is damaged or unusable, you can easily order a new one online.
