Skip to content
Sky

Help & Support

Help with setting up Sky Multiroom

  • If you're thinking of getting Sky Multiroom, have a look at our frequently asked questions to give you an idea of how it works and what you'll need.

    • How does Sky Multiroom work?

      Sky Multiroom is a great way to keep everyone entertained. Enjoy different Sky TV programmes in different rooms all at the same time. Your Sky Multiroom subscription mirrors your chosen channel package.

      Sky multiroom gives all of these great benefits:

      • Watch different Sky channels in different rooms all at the same time
      • Allows different members of the family to get the most out of the hundreds of channels on Sky. For example, the kids can watch cartoons upstairs whilst Dad watches football downstairs and Mum watches a movie in the other room
      • Fewer arguments, less fuss
      • Flexible viewing for the whole family
      • Get all the same great channels you currently enjoy on another TV for just £10 or €15 extra a month

    • What are the set-up requirements for Sky Multiroom?

      Your Sky Multiroom subscription covers the address of your home in the UK, Isle of Man and the Channel Islands, where your Digital Satellite Equipment is installed. All the Sky boxes you watch must be connected to the same phoneline capable of making outgoing calls. This enables some Sky services to work, so you must tell us immediately if the line or number changes.

      Each Sky box must also be connected to a mains electricity supply and have its own viewing card. If you have taken up the free Sky box and minidish offer, the Interactive Discount contract, Sky multiroom subscription(s), Sky+ and/or Sky+HD, then as part of the installation we must connect your box to a working telephone line. If an appropriate socket is not available or the box cannot be connected to such a socket for any other reason, we will not be able to deliver or install your Digital Satellite Equipment. Instead, we will arrange a later installation date once you tell us that the appropriate telephone socket has been installed. When connecting your Sky box, we will use the nearest available socket and any cabling will be clipped to the relevant skirting board(s).

      Microfilters and Splitters

      Although only small, Microfilters and Splitters have a big part to play in the correct set up of your Sky set top box and Broadband within your home.

      Don’t forget you’ll need to disconnect your Sky box from the mains before you connect it to, or disconnect it from, any other equipment.

      Microfilters and Splitters 
      Key things to remember:

      1. You must connect a Microfilter to every telephone socket you use (Fig. 1)
      2. The Microfilter must be the first thing connected to each telephone socket you use (Fig. 2)
      3. If you need to connect more than one device to a single socket you will need a Splitter. Each Splitter must be connected to a Microfilter and connected into the socket marked PHONE (Fig. 3)
      4. The telephone cable must be connected to the Telephone Line socket on the rear panel of each Sky set top box, this socket may be colour coded orange (Fig. 4). If you have a Sky+HD or SkyHD box, ensure your telephone cable is not connected into your Ethernet socket (colour coded green)
      5. You must connect each Sky set top box, and any other devices that need a phone socket (e.g. phones, alarm systems etc.), to the Microfilter socket marked PHONE
      6. You must connect your Broadband equipment to the socket marked MODEM
      7. If you are using an extension socket, check you only have a Microfilter connected at one end of the extension cable – not at both ends
         

      How many Sky boxes can I have running from the same dish?

      Your satellite dish can support up to eight "feeds" and the total number of boxes depends on the type you're using. Each Sky box/Multiroom box requires a single feed/cable from the satellite. Sky+ and Sky+ HD boxes each require two feeds/cables as they both allow you to watch one channel whilst recording another at the same time. Here are some examples of the types of combinations:

      8 standard Sky digital boxes showing live content
      4 Sky+ boxes recording one show and watching another
      4 Sky+HD boxes recording one show and watching another
      1 Sky+HD box and 6 standard Sky digital boxes
      2 Sky+ boxes and 2 Sky+HD boxes

    • Can I watch TV in high definition in a second room?

      Yes. To enjoy the benefits of Sky HD TV channels in a second room you need:

      • A compatible HD ready TV*
      • A SkyHD or Sky+HD box in the second room
      • Subscription to Sky TV along with the HD Pack (To receive your HD subscription channels in another room, you need an HD Pack subscription per Sky+HD/SkyHD box)
      • HDMI cable (with pink connector - supplied with your SkyHD box) 

      *Your SkyHD/Sky+HD box is designed to work with TVs that carry the HD ready logo. If there is no logo, check the technical specification of your TV:

      • The screen must have a minimum native resolution of 720 lines in wide aspect ratio
      • The screen must be able to receive High Definition pictures by either a DVI (with HDCP) or an HDMI port (with HDCP)
      • The TV must be able to display both 1080i/25 and 720p/50 

      If you’re not sure about these details, or how to find out the specifications of your own set, contact the manufacturer or shop you bought the TV from. 
      To find out more about HD equipment and to upgrade to the HD Pack, visit our online shop.

      If you have a SkyHD/Sky+HD box but don’t have the HD Pack you can still watch some HD channels. Luxury Life HD, ITV1 HD, Channel 4 HD, FIVE HD, BBC HD and BBC One HD are available without subscription. Channel 4 HD and Five HD require a valid viewing card. ITV1 HD is only available in England & Wales.

    • How is my bill calculated?

      You pay the subscription for your Sky boxes plus an extra monthly charge for Sky Multiroom, so choose your combination and your Sky Multiroom subscription will mirror this. Sky Box Office movies and events are only able to be viewed on the box they were booked on and will be billed individually. You can keep track of your subscriptions, view an up-to-date statement of your account and choose when to pay your Sky bill using our account management service.


      Manage your account online

      1. Sign into My Sky.
      2. Follow the View My Bill link in the Billing Centre section.


      View your bill on your television screen

      1. Press interactive on your Sky remote control.
      2. Highlight 'Sky Active' (option 1) and press select.
      3. Highlight 'My Sky Account' using the left/right arrows and press select.
      4. Highlight 'Manage My Account 'using the up/down arrows and press select.

    • Where is Sky Multiroom available?

      Sky Multiroom is available wherever you can enjoy Sky - in the UK, the Isle of Man, the Channel Islands, Northern Ireland and the Republic of Ireland.

    • How many Sky boxes can I have running from the same dish?

      Your satellite dish can support up to eight "feeds" and the total number of boxes depends on the type you're using. Each Sky and SkyHD box requires a single feed/cable from the satellite. Sky+ and Sky+ HD boxes each require two feeds/cables as they both allow you to watch one channel whilst recording another at the same time. Here are some examples of the types of combinations:


      8 standard Sky digital boxes showing live content

      8 SkyHD boxes showing live content

      2 SkyHD boxes and 3 Sky+ or Sky+HD boxes.
      4 Sky+HD or Sky+ boxes recording one show and watching another
      1 Sky+HD or Sky+ box and 6 standard Sky digital boxes

       

  • Yes     No

    Please select a choice from above

      Submit

    To help us improve our service, please let us know whether you found the answer to your question, or successfully resolved your issue, using this article.

    Thank you for your feedback.

    Need more assistance?

    If you have any additional comments, require further assistance or a specific response to any particular issue you have encountered, please Contact Us . 

    Would you like further help?

    Or Contact Us

    UK
    Ireland