The easiest way to check on the whereabouts of your Sky Broadband Router is
by using our online
Order
Tracking service.
On the My Sky homepage, enter your Sky iD username and password in the Sign in to My Sky with
your Sky iD section. If you don't have a Sky iD, you can create one by selecting Sign up.
Once you've signed in, look for the My Account section in the top navigation bar and then
choose the Track Order section. Here you will find details of your order.
If you're already a Sky TV customer and you're waiting for a Sky Broadband order to be
completed, you can also access Order Tracking using your Sky remote control. Press interactive on
your Sky remote control and select Sky Active, and then choose My Account & Help. Here, you can
view your statements, track your orders and manage your account via your TV.
If you provided us with your mobile or landline telephone number and gave us permission to
call you when you ordered Sky Broadband, we may send you a text message to let you know when your
line's been activated.
Please note that your line activation date may not be the same day as when the engineer visits
to install Sky TV, or the day your Sky Broadband router arrives in the post. Your activation date
can be found on the letter you receive from Sky along with your Sky Broadband Router.
If you are having further problems, you’ll need to
Contact Us and explain the
issue you are having.
