The content you
are trying to view is on a channel that isn’t part of your existing TV subscription package.
If you would like to view this content or channel, you’ll need to upgrade your subscription.
You can do this online, through Sky Active or by calling us on the number displayed on screen.
This message appears on your TV screen when the Sky Anytime+ entitlement has not been activated on your account. It’s easy to activate – just sign in at sky.com/myanytimeplus to get started.
The Sky Anytime+ service allows you to watch TV on demand from Sky. You’ll need to have:
If you choose a wired connection between your Sky+HD box and your router, the Ethernet cable should be Cat5,with RJ45 connectors. You can also arrange for a Sky engineer to do this for you – to find out more go to our
If you choose a wireless connection between your Sky+HD box and your broadband router, then you can use a Sky Wireless Connector. You can purchase your own wireless connector equipment, but if you do purchase a non-Sky wireless connector, Sky will not be able to support it and may only be able to offer limited assistance in setting it up and configuration.
This message is for information only and is nothing to worry about. When you
first set up Sky Anytime+ and connect your Sky+HD box to your broadband router, your Sky+HD box
will search for wireless networks within range.
This message will display while the search is being carried out and shoud clear once it has
been completed.
This
message means that the Sky+HD box has detected a wireless connector but not an actual wireless
network. Please ensure that your router is switched on and working. If you are experiencing
problems with your Sky Broadband Router, read the instructions in the
Sky
Broadband Router health check article for more helpIf your broadband service is supplied by
another service provider (not Sky) you will need to contact your Internet Service Provider for
further assistance.
If you’re using a Wireless Connector, check it has successfully connected to your wireless
network via your broadband router. You can check your wireless connection on your TV through the
Network Configuration screen by following the steps below.
1. Press
services on your Sky remote control.
2. Press the
right arrow button to highlight
Settings and press
select.
3. Highlight
Network using the
right arrow button and press
select.
4. The message "Searching for local network" will appear..
5. Select your wireless network from the list shown on screen. If there’s more than one
network on the list, make sure you select the correct one.6. Enter your network password using your
Sky remote control. The network password is case sensitive so must be entered in upper case or
lower case letters, and may contain numbers.
Depending on your broadband provider, your wireless router network name and password are
normally printed on underside of the broadband router, unless you’ve changed it manually. If you
are unable to locate your password on the broadband router, check any documentation that came with
your router. If your broadband router was supplied by another broadband provider (not Sky) you will
need to contact them directly for further assistance.
7. The on screen message "Connecting to Network – please wait" will display while your
network name and password are verified.
8. A confirmation message will appear once a connection has been established. Follow the on
screen instructions to save the changes made.
If the Local Connection and Service Connection both display as failed, ensure you’ve entered
your network and password correctly.
To check you’re fully set up with Sky Anytime+, press the
tv guide button on your remote control, then the
red button to enter the Sky Anytime+ menu. You should see pictures of the
programmes available rather than a list of shows.
Signal strength
If the Signal Strength on the Network settings screen is very low, there are some things that
can be tried to improve it.
You can also try
changing
the wireless channel on your router.
If the signal strength is still weak, please have a look at our help article
Swapping
from a wireless to a wired Anytime+ installation.
You’ll see this message if you’
ve tried to do something that requires a viewing card.
Check there is a valid viewing card in the appropriate slot and it’s inserted with the arrow
facing into the slot and the gold chip is facing downwards.
The message in the ‘Mini-TV’ on-screen is for information and nothing to
worry about.
It means that the system is downloading a programme trailer to your Sky+HD box but hasn’t
brought over enough of the trailer yet to allow it to start playing.
The system estimates how quickly
it can download a programme based on the broadband speed available at the start of the download.
When the system has downloaded some of the programme, it will allow you to start watching, as
it calculates that it will reach the end of the download before you reach the end of your viewing.
This indicates
that the programmes queued for downloading have been paused. This is either because a loss of
connection between the Sky+HD box and the Sky Anytime+ service has occurred or the
blue button (Pause All) has been pressed in the
Download section of your Planner.
If the Paused status is because of a connection problem, read our
router
health check articles for help with resolving your issue. Once you have re-established a
connection, your Sky Anytime+ download(s) should continue as normal.
If you get an on screen message with a 2 digit error number, you can find more information in
the
Messages and Warnings
section.
If the Paused status was selected by pressing the
blue button, pressing the blue button again will resume the download(s) and enable
you to continue downloading.
The information bar shows the progress of your download against your current
viewing position (indicated with a small right-pointing triangle on the progress bar).
For non-Sky Anytime+ recordings, the bar is replaced with the usual time remaining
information.
A programme that you set to download has either finished downloading, or has
downloaded sufficiently, to allow you to start viewing.
If you try to download content from Sky Anytime+ that is already available
on Showcase (Sky Anytime) you will be asked if you want the HD (high definition) or SD (standard
definition) version.
To download the HD version, use the arrow buttons on your Sky remote control to highlight HD
and press
select. The HD version will then be copied from Showcase into your planner.
In order to watch HD content you will need to have the relevant HD subscription. If you want
to watch a programme from Sky1 HD, for example, you need to have the Entertainment Pack and the HD
Pack. If you don't have the HD Pack, you will be able to copy the content to your planner, but you
won't be able to watch it.
If you want to download the SD version, use the arrow buttons on your Sky remote control to
highlight SD and press select. The SD version will be added into your download queue in your
planner.
Please note, content downloaded from Showcase will not count towards your broadband
usage.
When the system
is actually downloading a programme, it displays the word
Downloading against the row containing the channel name, in the Channel column.
This is because the screen display is too narrow to display the information anywhere else.
The system estimates how
quickly it can download a programme based on the broadband speed available at the start of the
download. When the system has downloaded some of the programme, it will allow you to start
watching, as it calculates that it will reach the end of the download before you reach the end of
your viewing.
However, if you fast-forward you can overtake the download and catch up with it. Also, if for
some reason the download speed is reduced, the viewing may catch up with the downloading. If
someone else in the house is also using your broadband connection at the same time, it may cause a
reduction in available download speed.
The item you are downloading is
pay-per-view. If you start to watch the item, the appropriate charge will be added to your bill
even though it has not yet completed downloading.
You have looked for content in a specific genre/classification where there
is no content. Press the
back up button on your Sky remote control to clear the message and return to the
previous screen.
This
message indicates that the programmes you have requested have been added to your download queue but
will not start downloading as the download queue is paused. You can resume the download queue by
pressing the blue colour button on your remote control key pad when in the
Downloads tab of the Planner.
Enter your wireless network password
using your Sky remote control keypad. Enter the numbers and letters in the same way you would an
SMS text on a mobile phone. Don’t forget that your password is case sensitive.
If you have Sky Broadband, the network name and password are printed on the underside of the
Sky Broadband router unless you have changed it to use a different network name and password. If
you’re not a Sky Broadband customer and can’t find your password on your router, check the
documentation that came with your broadband router, or contact your broadband provider directly for
further assistance.
Follow the on-screen instructions to save the changes made. If you’ve forgotten your
password, please have a read of our help article
Change
your wireless password.
If you are having further problems, you’ll need to
Contact Us and explain the
issue you are having.
Thank you for your feedback.
Need more assistance?
If you have any additional comments, require further assistance or a specific response to any particular issue you have encountered, please Contact Us .
