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I can see a picture on my 3D-ready TV but it's not 3D

  • You need to have a Sky+HD box with an HD subscription and the Sky World pack in order to view Sky 3D. You must also have a 3D-ready TV and a pair of 3D glasses.

    If you have the right subscriptions and equipment but cannot see a Sky 3D picture on your TV, the correct picture format for the 3D TV might not have been selected, or you might need to adjust the settings of your 3D glasses to work with your TV.

    Choose the model of your television set below to find out how to configure your 3D-ready TV to enjoy Sky 3D.

    Unfortunately we cannot support the setup of Nvidia laptops and monitors or 3D projectors for Sky 3D. Please consult your retailer or the manufacturer of the equipment for support.

    • Set-up issues and tips for all TV models

      • 3D signals will not be automatically recognised by Sky+HD boxes. You need to manually switch the TV into a 3D mode when viewing Sky 3D channel.
         
      • You don't need a new cable (HDMI 1.4) to view the Sky 3D channel. The HDMI cable shipped with Sky+HD works with all 3D TVs currently in retail.
         
      • Make sure there is a clear line between your active 3D glasses and the 3D Sync Transmitter and no objects are blocking the infrared rays. The 3D Sync Transmitter is integrated on the TV depending on the TV model.
         
      • Your 3D glasses need to be at a distance of 1 to 6 metres from the TV to work. They will turn off automatically if they're out of signal range for 5 minutes.
         
      • Make sure there are no other infrared devices close to the 3D sync transmitter.
         
      • The 3D Sync Transmitter may not work in direct sunlight or fluorescent lighting (50/60Hz). If you think this may be the problem, try blocking the sunlight with curtains or blinds and turning the lights low in the room.

    • Configure your Sony Bravia 3D TV

      1. Ensure you have purchased and connected a Sony Wireless 3D Sync Transmitter to Sony Bravia 3D-ready TV. (3D Sync Transmitter is integrated depending on TV model).
      2. Switch your TV on.
      3. Switch your Sky+HD box on and make sure the box is connected via HDMI cable.
      4. Using your TV remote control, switch the source to the correct HDMI channel. The source key is located at the top left of the Sony TV Remote Control.

      • Press the source key until the Sky picture displays.

      5. Select Sky 3D channel. (Sky Channel 217)

      If the on screen message 'Call to Upgrade' displays, check that you have a current subscription to Sky World with the HD pack.

      6. Side by side image displays until your 3D-ready TV is switched into 3D.
      7. Switch your Sony 3D glasses on and put them on.
      8. Switch your Sony Bravia 3D-ready TV into 3D mode by pressing the 3D button on your TV remote control until Sky 3D image displays.
      9. You should now be able to see Sky 3D.

    • Configure your LG 3D TV

      1. Switch your TV on.
      2. Switch your Sky+HD box on and make sure the box is connected via HDMI cable.
      3. Using your TV remote control, switch the source to the correct HDMI channel. The source key is located at the top left of the LG Remote Control.

      • Press the source key until the Sky picture displays.

      4. Select Sky 3D channel. (Sky Channel 217)

      If the on screen message 'Call to Upgrade' displays, check that you have a current subscription to Sky World with the HD pack.

      5. Side by side image displays until your 3D-ready TV is switched into 3D.
      6. Switch your LG 3D-ready TV into 3D mode by pressing the 3D button on your TV remote control.
      7. Use the directional navigational keys to select 'Side by Side' mode.
      8. Press OK button twice
      9. LG 3D-ready televisions could be supplied with Passive or Active 3D glasses.

      • Passive glasses do not require batteries and are like the glasses you get at the cinema.
      • Active glasses require a battery - ensure that the batteries have been inserted and are in operation.

      10. Put the 3D glasses on.
      11. You should now be able to see Sky 3D.

    • Configure your Panasonic 3D TV

      1. Switch your TV on.
      2. Switch your Sky+HD box on and make sure the box is connected via HDMI cable.
      3. Using your TV remote control, switch the source to the correct HDMI channel. The AV key is located at the top right of Panasonic remote control

      • Press AV until the Sky picture displays.

      4. Select Sky 3D channel. (Sky Channel 217)

      If the on screen message 'Call to Upgrade' displays, check that you have a current subscription to Sky World with the HD pack.

      5. Side by side image displays until your 3D-ready TV is switched into 3D mode.
      6. Switch your Panasonic 3D-ready TV into 3D mode by pressing Viera Tools Key on TV remote control.
      7. Use the directional navigational keys to select ‘Side by Side’ mode.
      8. Press OK button to select.
      9. Switch your Panasonic 3D Glasses on and put them on, making sure the batteries are inserted correctly and in operation.
      10. You should now be able to see Sky 3D.

    • Configure your Samsung 3D TV

      1. Switch your TV on.
      2. Switch your Sky+HD box on and make sure the box is connected via HDMI cable.
      3. Using your TV remote control, switch the source to the correct HDMI channel. The source key is located at the top middle of the Samsung Remote Control

      • Press the source key to display Sky picture on the screen.

      4. Select Sky 3D channel. (Sky Channel 217)

      If the on screen message 'Call to Upgrade' displays, check that you have a current subscription to Sky World with the HD pack.

      5. Side by side image displays until your 3D-ready TV is switched into 3D.
      6. Switch your Samsung 3D-ready TV into 3D mode by pressing the 3D button on your television remote control.
      7. Use the directional navigational keys to select ‘Side by Side’ mode
      8. Press return button to select.
      9. Switch your Samsung 3D Glasses on and put them on, making sure the batteries are inserted correctly and in operation.
      10. You should now be able to see Sky 3D.


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