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Sky

Help & Support

Sky TV help

  • Watching Sky

    If you're seeing error messages on your TV screen or having sound, picture, recordings or Sky Box Office (pay-per-view) problems, select the relevant Sky TV option below.

    No Satellite Signal

    If snow is causing the "No Satellite Signal" message to appear on your TV screen when you try to watch Sky, please use our help guides, which cover all types of Sky box.

    Fix the No Satellite Signal error message
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  • SkyHD

    Set up your SkyHD box, and find help with picture or sound problems and understand messages that may appear on your TV.

    SkyHD help

  • Standard Sky box

    If you want to fix a problem with your standard Sky digital box, or understand a message appearing on your TV, use these help guides.

    Standard Sky box help

  • Sky Anytime+

    Set up Sky Anytime+ and get the best from your service, or get troubleshooting help for error messages and connection problems.

    Sky Anytime+ help

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