If you're having problems with your Sky Talk service please read the article below for a guide
to helping you solve your issue as quickly as possible.
Check all phone connections
- Check that all the telephones in your house are properly connected, even if you're only having
problems with one of them.
- Are any of your phones off the hook?
- Look at the telephone cables and any power cables - are they securely plugged in?
- Check micro-filters are installed where required
- For cordless telephones, please make sure the battery is charged
Try another phone in the same socket
If you have another telephone, unplug the phone you're having problems with from the telephone
socket, and trying to make a call with a different phone. If the problem no longer occurs, there
could be a problem the telephone equipment, and you should contact the telephone's manufacturer for
support. If the problem only occurs with a cordless phone (i.e. you are able to test a traditional
telephone with the receiver connected to the telephone with the keypad or rotary dial and bell),
then it could be interference from a device such as a wireless broadband router or microwave or the
cordless handset batteries may not be charing properly.
If the strange sounds still occur when you use a different phone in your usual socket, then
the problem must be with the telephone line - the other tips on this page should help.
Check recent building/maintenance work in or near your home
Have you, or a neighbour, had work carried out before your Sky Talk service stopped working
correctly, this could be causing an issue. 'Work' could include:
- A new installation, changing your equipment or telephone supplier
- Internal building or decorating work that may have damaged or dislodged a line
- External building work or gardening (such as tree surgery) that may have damaged the phone line
coming into your house
If you have recently had equipment installed (such as a new telephone, fax or internet device),
try using a different telephone, or using your phone with the new device disconnected. If the
problem ceases, your new equipment must be causing the fault (and you may therefore need to contact
the company who supplied it).
If you have had building or other work done, it may be worth contacting the company that
carried out the work to see if they are aware of any possible damage to the phone line.
Unplug all equipment from the phone line including:
- Telephones, fax machines, computers
- Sky boxes, Micro-filters for your broadband internet connection, ADSL modem / router
- Extension leads, adaptors/double adaptors
Plug a working phone, preferably a corded one, into the main socket. This is usually located
where the telephone line comes into the premises. If this has resolved the issue, then replace each
piece of equipment one by one and check for the fault. If this reveals one of these to be the
cause, refer to the manufacturer.
Test your telephone master socket
Connect your telephone directly to the test socket. If there is no horizontal line on the master
socket, you do not have a test socket so do not attempt this test. This is a BT Openreach
recommended test.
- Carefully unscrew the two small screws and the bottom half of the faceplate should pull out.
Behind it on the right hand side is a test socket, this connects directly to the telephone line and
bypasses any extension wiring
- Now Plug the telephone into the test socket
If you continue to have problems, you can contact our
Sky Customer Services Team.
