If you're having problems with your Sky Talk service please have a read of the article below for
a guide to helping you solve your issue as quickly as possible.
Unplug all equipment from the phone line including:
- Telephones, fax machines, computers
- Sky boxes, Micro-filters for your broadband internet connection, ADSL modem / router
- Extension leads, adaptors/double adaptors
Plug a working phone, preferably a corded one, into the main socket. This is usually located
where the telephone line comes into the premises. If this has resolved the issue, then replace each
piece of equipment one by one and check for the fault. If this reveals one of these to be the
cause, refer to the manufacturer.
If you can make outgoing calls
Your line would seem to be okay, but you could have a problem with another piece of equipment
using the phone line. Plug each device back in while checking as you re-connect each one, whether
you can make outgoing calls to see if it's that piece of equipment that causes the problem. If so,
that device may be faulty. Keep it unplugged while you consult your user guide or contact the
manufacturer to resolve the issue.
If you continue to have problems, you can contact our
Sky Customer Services Team.
