I've ordered a new Sky phone line. What happens next?
-
-
Engineer visits
If you have also ordered Sky TV, your Sky TV will be set up by a Sky installer. If we need to send an engineer to your home to install the new phone line, this will be done by an Openreach engineer on Sky's behalf. Openreach are responsible for the UK’s communications access network – including the physical phone line that Sky provide our Sky Talk phone service over. We will request the Openreach engineer install one main phone socket at your address - we do not currently offer additional phone sockets.
You may not need an engineer if there's already an inactive phone line and socket at your address, or you're transferring your phone service from an unbundled provider.
We'll confirm when you place your Talk order if an engineer will need to visit your home to install a new line, or if we can turn on/switch the phone line remotely. -
Telephone installation
Unfortunately we're unable to confirm an exact time on the day for your phone line installation outside of the morning (9am – 1pm) or afternoon (1pm to 5pm) time slot that the Openreach engineer has been booked for. We'll confirm in writing the date and time that your installation has been booked for.
To rearrange your installation date you must call us on 08448 222 017 before 3.30pm on the working day before the appointment. -
Transferring an existing telephone number
To transfer an existing phone number to a new Sky phone line you'll need to let us know the following when placing your order:
The phone number
The name of your existing phone provider
It will normally take us roughly three weeks after your TV has been installed to complete your Sky Talk order as we need to work with your existing provider to transfer ownership of the phone number to Sky.
If you are switching from a cable provider to Sky, please do not cancel your cable phone service until we have confirmed the installation or activation date for your new Sky phone line in writing. Cancelling your cable phone service before we have secured the transfer of your existing number may mean your current number can't be transferred to Sky. -
Ordering Sky Broadband
You can order Sky Broadband at the same time as your new phone line. Your Broadband activation date will be confirmed at sale and in writing shortly after.
If you didn't order Sky Broadband at the same time as your new phone line from Sky, you can order Sky Broadband as soon as the phone line has been installed or activated. -
Cancelling an existing provider
Switching from a cable provider
If you're moving over from your cable phone number to Sky, please don't cancel your cable phone service until we have written to you confirming the installation or activation date for your new Sky phone line.Cancelling your cable phone service before we have secured the transfer of your existing phone number may mean your current phone number can't be transferred to Sky. To avoid disruption to your services, we recommend you cancel your cable broadband service after you have placed your Sky Broadband order and received a confirmed activation date from Sky for your new Broadband service.
Switching from another provider
Sky will work with your existing provider to transfer your phone service to your new Sky phone line – please note your unbundled phone and broadband services will automatically be cancelled when your phone line is switched to Sky Talk and your unbundled broadband service will stop working on this date.
-
-
Thank you for your feedback.
Need more assistance?
If you have any additional comments, require further assistance or a specific response to any particular issue you have encountered, please Contact Us .
Would you like further help?
Or Contact Us
