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How to set-up and use Call Waiting

  • Our call waiting service will let you know you’ve got another person trying to contact you when you’re already using the line, making sure you never miss those vital calls.

    For instructions on how to set-up and use call waiting, have a read of our easy-to-follow instructions below.

    • Activate call waiting

      Dial * (asterisk)43# (hash) and you will receive the message "Call waiting is switched on. If this is incorrect, press square after the dial tone" or hear a single high pitched tone.

    • Check call waiting status

      Dial *(asterisk) 43# (hash), and you will either hear the message "call waiting is in operation", "call waiting is not in operation", a single high pitched tone if activated or a low pitched intermittent tone if cancelled.

    • Switch between calls

      If you would like to switch to the second caller press recall, then 2, in order to return to the first caller, press recall, then 1.

      If you choose to continue your current conversation and not switch to the person calling you, the caller will be asked to ring back later.

    • Turn off call waiting

      Dial *(asterisk) 43# (hash) when call waiting is turned on. You will hear the message "Call waiting is cancelled. If this is incorrect, press square after the dial tone" or a single high pitched tone.

       

    • Troubleshooting call waiting

      If you're having problems with this service, please try the following tips.

      Remove additional devices
      Try removing any additional devices, such as the microfilters supplied with your Sky Broadband box from the telephone line. Disconnect all but one of your telephones, if you have more than one in the house, and try activating the feature again. You should hear the confirmation message if this has worked.

      Reconnect additional devices
      Try plugging your other devices in again, one-by-one. If you test the service after adding each filter, telephone or other device, you should be able to work out which one is causing the problem.


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