If you’ve had a problem with your Sky Talk phone line, please wait for the severe weather to pass, then lift the receiver and see if you can hear a clear dialling tone. If you can, the problem has probably been resolved. If you cannot, you can raise the issue with us by email, using your mobile phone or any portable device that does not rely on your home broadband connection to access the internet.
If your broadband connection has gone down, when the weather passes, normal service should be resumed. If not, try lifting the receiver of your landline telephone. If you hear a clear dial tone, but cannot access the internet, try turning your Sky Broadband wireless router off, waiting for 30 seconds, then turning it on again. Wait a few minutes for the router to check itself and power up – when the lights are steady and green, you should be able to get online once more.
You can get the latest information in our Service Status page.
If you’ve had a problem with your TV or are seeing a “No Satellite Signal” message, please wait for the severe weather to pass, then switch your Sky box off at the wall and leave it for two minutes. Restore the power and wait for another two minutes, then press the sky button on your Sky remote control. After a minute or so, the power light should turn from red to green or amber. When it does, press tv guide and you should be able to access your channels again. Please note that different channels are broadcast from different areas, and you may be able to view terrestrial as well as satellite channels. If one channel isn’t working, it’s worth trying another to see whether only that channel is affected, or whether you are currently not able to watch TV at all.
Please note that you will not be able to use your Sky box to manage your account if your telephone line is not working. You will not be able to record any programmes that are broadcast while your box is not able to receive a signal, so when normal service is resumed, you may see error messages in your personal planner telling you that recordings were unsuccessful.
Don’t forget that while you cannot view live TV because of the weather, any recordings that you have made can be watched normally, as these will have been stored on the hard drive of your Sky box.
You can get the latest information in our Service Status page.
Thank you for your feedback.
Need more assistance?
If you have any additional comments, require further assistance or a specific response to any particular issue you have encountered, please Contact Us .
