Live Scheduled event: Sky Yahoo! Mail | 5 April 2013

Broadband

We now understand the issue, and can confirm that it is affecting customers who have been accessing their Sky emails through a desktop email application (e.g. Outlook Express or Windows Mail). Although you may have deleted unwanted messages on the desktop application (e.g. Outlook or Windows Mail) in the past, these weren’t totally deleted from your account, and so these have also been copied across to Sky Yahoo! Mail. Unfortunately, we're not able to see which emails you deleted and so we have no way to sort them for you automatically. If you have already started to download emails into your email application and it has been running for a long time or your computer is running slowly because of the number of emails, close down the mail application for now, and follow the steps below: First, sign in to Sky Yahoo! Mail on sky.com. From here, delete any old emails you might not want, for example any that are older than a certain date. Once you have reduced the number of emails in your inbox, go back to your desktop application and open it up to begin downloading them again. If you don’t know how many emails would be downloaded, we suggest you don't try to open your email application until you have followed the steps above. If you have already transferred everything across to your email application, then you can edit and delete them from there. We are very sorry for the inconvenience that this will have caused.1. Delete the emails you don’t want using Sky Yahoo! Mail via the web at sky.com before opening your email client – full article to follow shortly 2. Move the emails you want to a temporary folder before opening your email client, then open your email client so your emails download, clearing the ones you don’t want and then copying the emails you want from your temporary folder back to your inbox - full article to follow shortly If you are not using POP on a desktop email client or access your email using Sky Yahoo! Mail via the web at sky.com, you do not need to do anything. We sincerely apologise for the inconvenience this is causing our customers. Location: http://www.sky.com/mysky/latestnews/article/my-sky-updates/latest-help-and-support-issues/

Updates

• 23 Apr 2013 - 09:38
  We're continuing to assist customers who are still experiencing problems with Sky Yahoo! Mail. Please be assured that resolving these issues is a priority for both Sky and Yahoo!.
  
  If you’re experiencing any issues, please make sure you visit the Your questions answered page, as this is updated regularly with detailed information and fixes.

  
  Sky Help & Support also provides help with any issues you may be facing, and offers general information about the move to Sky Yahoo! Mail.
  
  We apologise for any inconvenience and frustration that the issues relating to Sky Yahoo! Mail may have caused. If you are experiencing a problem that is not listed on Your questions answered, or if the solution suggested is not working for you, please let us know on Sky Help Forum and we will investigate.
  
   

• 10 Apr 2013 - 10:02

  We are continuing to work on resolutions to the issues you have reported and our engineers have made significant progress. Full details can be found here.

• 07 Apr 2013 - 21:53

  We’ve continued to make progress on the remaining accounts with all mail now moved across for everyone who accepted the new T&Cs before the move. We do have some customers whose account settings (mail filters, auto-forwards, etc) are still being moved across, and for customers now signing the new T&Cs it’s taking on average 24 hours for the old mail to be moved. Our engineers are also continuing to work on identifying other ways to prevent having to download older emails again to desktop applications like Outlook. At the moment, however, advice remains that customers need to delete these emails directly by signing in to their email account on sky.com.

• 06 Apr 2013 - 16:43

  We are continuing to work on resolutions to the issues you have reported and our engineers are working on each of them. Full details can be found here.

• 06 Apr 2013 - 15:58
  If you have found an unexpectedly large number of emails being downloaded into your inbox whilst using Outlook, then the instructions below will help you resolve this for Outlook 2003. If you're not sure which version of Outlook you have, open your Windows Start menu and select All Programs. Click on Microsoft Office and you will see your version of Outlook listed underneath. Instructions for all versions of Outlook can be found here.