Loss of Broadband service in the Markyate area.

Wed, 22 May 2013 20:51:33 +0000

We are aware of issues affecting customers in the Markyate area.This is due to damage to the fibre caused by excavation work. Engineers are working to get this repaired as soon as possible. However, the excavation work has also damaged power cables, which must be repaired and made safe before full repair of the damaged fibres can start. Fibre repair will commence at 2300 on 22nd May, and the engineers hope to have service restored for all customers by 1200 on the 23rd May

Sky Yahoo! Mail | 5 April 2013

Thu, 25 Apr 2013 21:41:17 +0000

We now understand the issue, and can confirm that it is affecting customers who have been accessing their Sky emails through a desktop email application (e.g. Outlook Express or Windows Mail). Although you may have deleted unwanted messages on the desktop application (e.g. Outlook or Windows Mail) in the past, these weren’t totally deleted from your account, and so these have also been copied across to Sky Yahoo! Mail. Unfortunately, we're not able to see which emails you deleted and so we have no way to sort them for you automatically. If you have already started to download emails into your email application and it has been running for a long time or your computer is running slowly because of the number of emails, close down the mail application for now, and follow the steps below: First, sign in to Sky Yahoo! Mail on sky.com. From here, delete any old emails you might not want, for example any that are older than a certain date. Once you have reduced the number of emails in your inbox, go back to your desktop application and open it up to begin downloading them again. If you don’t know how many emails would be downloaded, we suggest you don't try to open your email application until you have followed the steps above. If you have already transferred everything across to your email application, then you can edit and delete them from there. We are very sorry for the inconvenience that this will have caused.1. Delete the emails you don’t want using Sky Yahoo! Mail via the web at sky.com before opening your email client – full article to follow shortly 2. Move the emails you want to a temporary folder before opening your email client, then open your email client so your emails download, clearing the ones you don’t want and then copying the emails you want from your temporary folder back to your inbox - full article to follow shortly If you are not using POP on a desktop email client or access your email using Sky Yahoo! Mail via the web at sky.com, you do not need to do anything. We sincerely apologise for the inconvenience this is causing our customers. Location: http://www.sky.com/mysky/latestnews/article/my-sky-updates/latest-help-and-support-issues/

Loss of Broadband service in STARBECK and RIPON

Wed, 22 May 2013 09:22:24 +0000

We are aware of issues affecting broadband service for customers connecting to the STARBECK and RIPON exchanges. Engineers are investigation and working to resolve this as soon as possible. We apologise for any inconvenience caused.