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Installing Sky+HD in your new home yourself

  • Before you start

    We recommend using a Sky engineer to install Sky TV in your new home, as our engineers will carry out the necessary safety checks and use the latest Sky approved cabling and parts. Even with a full service history we cannot guarantee the state of the dish and often find that a home move installation involves more than simply connecting the box. It takes our engineers time and professional equipment to assess the condition of a Sky system.

    To remove the risk of disruption to your Sky viewing, a qualified Sky engineer can install your Sky TV. A charge will apply. This includes:

    • Expert installation by a qualified Sky engineer
    • A system check that confirms your equipment is in good working order and replacement cabling/parts where required
    • A 90-day warranty for the installation
    • An opportunity to upgrade your box and have an engineer install your new box(es)

    If you are still keen to install Sky yourself, please check the following common set up complications before you start:

    • If you have a different type of box to the previous owners you may not have the right sockets and cables
    • Sky Multiroom requires telephone points and cabling in more than one room - if the previous owners did not have it installed this will be a bigger job
    • The previous owners may have taken cabling with them that you need to complete the installation
    • You may want to connect your Sky box in a different location to the previous owners
     

    Unpack your Sky box

    HD box

    These set up instructions only apply if you are replacing your Sky+ box with a Sky+HD box, and keeping your equipment in the same place in your home.

    • Switch off at the mains and unplug your TV, Sky+ box and any other products that you may have connected like a DVD player or gaming console and then just wait two minutes before proceeding.
    • Carefully move your TV and Sky+ box, without pulling out or over-stretching cables, until you can see and reach all the connections at the rear. Do not attempt this if the products are heavy or in awkward positions.

    Now unpack your new Sky+HD box and accessories

    Make sure you have received all the essential components from Sky:

    • Sky+HD box
    • Sky+HD remote control
    • Sky+HD user guide
    • HDMI lead (essential in order to enjoy HD TV)
       

    Get connected

    HD self install cables

    Transfer the connectors and cables from the original Sky+ box to your new Sky+HD box according to the diagram.


    IMPORTANT: INSTEAD OF USING THE SCART CABLE TO CONNECT YOUR SKY+HD BOX TO THE TV, ENSURE YOU USE THE HDMI CABLE PROVIDED. IF YOU USE THE SCART CABLE YOU WILL NOT BE ABLE TO ENJOY THE BENEFITS OF HD TV.

    Remove the Sky viewing card from your original Sky+ box and put it in a safe place, you’ll need this later.

    Switch on the TV at the mains.


    Check connections and switch on

    Switch on your TV and bring your Sky+HD box out of standby ensuring the green light is illuminated, this may take up to three minutes.

    You may need to use your TV remote to select the HDMI input on your television.

    Once the TV input is set to HDMI you should see Sky Intro Channel 998.


    Step 5

    HD self install Setting up your Programme Guide

    Insert your viewing card into your Sky+HD box, ensuring the card has the arrows facing upwards into the slot.

    Press the services button at the top of your Sky+HD remote control and press the right arrow once to navigate from 'Options' to 'Settings'. Press select. 'Picture' should now be highlighted.

    On your Sky+HD remote type ‘01’ on the numeric keypad at the bottom of the remote then press select. 'Setup' should now be highlighted. Press the right arrow five times to navigate to 'New Install' and press select. Follow the on screen instructions until INSTALLATION COMPLETE is displayed.


    Press select to continue.


    Activate your channels

    Press interactive button at the top of your Sky+HD remote control and then select 'Sky Active' from the menu. Scroll up or down and choose 'My Account and Help', select 'Activate Self Install' and follow the on-screen instructions.

    Note: It can take up to four hours for your channels and viewing card to activate.


    Sky Guide

    Sky Guide

    As a Sky+HD customer you'll also have access to the easy-to-navigate Sky Guide which will help you find, watch and record the programmes you love in amazing HD. For a quick demonstration of this guide, see our demo page.

     

    You may consider taking a Sky Warranty to protect your Sky+HD equipment, Sky Protect is the only extended warranty endorsed by Sky.  It protects all of your Sky equipment including any additional Sky boxes in your home and includes unlimited call-outs, Sky-trained engineers and a dedicated technical helpline.

    More information on Sky Protect – The official Sky repair plan .


     



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