If you have Sky TV and Sky Broadband you can use our
online
tool to arrange your move. Check out
what information we'll need so you can find out anything you
are unsure of beforehand.
Moving your Sky TV
- A qualified Sky engineer can install your Sky TV for free, including:
- Your Sky TV system installed by an expert.
- The engineer will ensure that the system is in good working order and if required, we will
replace any cabling/parts.
- All work completed is covered by a 90-day warranty.
- If you’re thinking of upgrading your box, this is an ideal time to do so.
You can
install your Sky box yourself if you have a dish already installed
in your new property and the previous owners had the same cable type as you (Standard Sky boxes
have a single-feed cable to the dish while Sky+ and Sky+ HD boxes have dual-feed cables). If you
have different cable types, you will need a Sky engineer to install your Sky system. If you have
Multiroom, you'll have to ensure that it's already set up in the rooms you wish to watch Sky
in.
- We don't recommend booking your installation for the same day as your move, in case there is a
delay getting into the property.
- The Sky engineer will require a phone line to be active at your new address, so make sure that
you have arranged for your phone services to be activated there before your Sky TV engineer comes
to install Sky TV in your new home.
If you are not going to be available on the day and time you've booked your engineer visit,
please try to let us know. We will arrange another appointment as soon as we have an engineer
available.
Moving your Sky Broadband
- When you get in touch to tell us that you're moving, we'll check your new postcode and tell you
which Sky Broadband products we should be able to provide in your new home. Please note that while
we can give a very good indication that you are in a Sky Broadband Network area, we cannot tell for
sure until your BT-compatible line is active. If you have your new postcode to hand, use our
postcode
checker to discover what Sky Broadband products are available in your area.
- Before we can order your broadband to your new address, we will need to cancel the broadband
from your old one. This takes around 10 days, so make sure you give us enough notice. You may
receive an automatically generated letter saying that you're leaving Sky broadband, but don't worry
- you can come straight back!
- Once you are in your new property and the phone line is up and running, simply place an order
for your new Sky Broadband service by visiting
Sky Shop
or calling
08442 41 05 15. Your new Sky Broadband service should then be active within 10
days.
- Remember to unplug your microfilters from the telephone sockets and plug them into every
telephone socket in your new home which you use for a Sky box, telephone or wireless router. This
will ensure your Sky Broadband works properly.
Your broadband service will not work if you do not connect via your microfilter. Find more help
and information on
setting up your Broadband router
.
- Connect your Sky wireless router once your line is activated, then look for the signal in
'available wireless networks' and continue to use your existing network password.
a) What do I do if BT tell me that there is no BT-compatible line in my new
home?
You will need to get a new BT-compatible phone line. When you have had your new BT line active
for five working days, call us to order Sky Broadband at your new home.
b) When you move, make sure you take all your existing equipment to your new
address:
- Sky boxes
- Viewing cards
- Sky remote controls
- SCART leads / HDMI cables
- tvLINK (where appropriate)
- Sky wireless router
