The Sky equipment you use in your old house must be taken with you, including all Sky boxes, viewing cards, Sky remote controls, Sky wireless routers and SCART leads. You do not need to remove your Sky satellite dish or the cabling from the outside of your house.
Moving your Sky equipment to a new house is just like installing Sky at a property for the first
time - the engineer will normally be able to complete the job using standard ladders and equipment.
There are exceptions - usually caused by accessibility of the dish on your property. To make sure
the engineer can complete your installation on their first visit, please check if any of the
following apply in case we need to use specialist equipment:
1. Your new property is a tenement block with dishes in open view
2. You live in a flat or apartment with no dishes in open view
3. You live in a property where the dish is/needs to be more than two floors high
Installations are not always possible to carry out on properties with cladded walls.
Please note that if you have scaffolding on your property, Sky engineers may not be able to carry out installations and repairs, for health and safety reasons.
If you're moving to a flat within a block, permission from the owner of the block or the committee responsible for it may be required before we carry out an installation. We do offer tailored services for landlords responsible for blocks of flats who wish to offer Sky to their tenants.
More than half a million buildings in the UK appear on the Statutory List of Buildings of Special Architectural or Historic Interest. Planning permission from the local planning authority may be required to install Sky in a listed building or within a conservation area, and any alterations may be subject to special conditions (such as the use of certain materials). Please confirm that permission has been granted before arranging your Sky installation.
There must be a responsible adult (18 or over) in the house on the day of the visit to allow the engineer access and to make decisions regarding the satellite dish location and the cable route into the house.
The engineer must carry heavy equipment from their van, so they will require adequate parking within a reasonable distance of your property.
You can choose for the engineer to arrive in the morning slot (between 8am to 1pm) or the afternoon slot (from 12pm to 5pm). Please note that the engineer could arrive at any time during this slot, so if you've booked a morning slot and you are the last person they call on, the engineer may arrive at 1pm and the installation would be finished some time after this.
Sky engineers are not insured to enter the loft, crawl underneath floorboards or lift up your carpeting, so you will need to agree on a route for the cable running between your Sky dish and your Sky box that does not require them to do these things.
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