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Shopping and banking sites do not work

  • If you can see most websites, but are having trouble viewing secure web pages - such as shopping checkout pages or online banking - changing your security settings should fix the problem.

    Many secure websites will only work if you let them put a small file called a cookie on your computer.

    McAfee Security Suite will automatically block any dangerous cookies that websites might try to install on your computer, but you do need to let some cookies be put on your computer so that you can sign in to secure websites.

    • Check that McAfee has not been set to reject all cookies

      1. Login to your computer as the administrator
      2. Open the McAfee Security Centre
      3. Select Privacy Service from the main menu
      4. Click Manage Users
      5. Select the user whose settings you want to change
      6. Click Edit
      7. Click on the Cookies tab
      8. Check that Accept Cookies is selected

    • Check that your browser is accepting cookies

      Follow the steps for your web browser. Instructions for the latest versions of the four most common browsers are given here. If you don’t have the latest version of your browser then we recommend you update it. If you use a different browser then please check the support notes for your browser on how to accept cookies.

      Internet Explorer 8
      1. Click on the Tools menu and then click on Internet Options
      2. Click on the Privacy tab
      3. Use the slider under Settings to set your privacy level
      4. It should not be set to Block all Cookies
      5. Setting the slider to High, Medium High or Medium should let you access the secure site you need to
      6. Click OK

      Mozilla Firefox 3.5
      1. Click on the Tools menu and then click on Options
      2. Click on Privacy
      3. Check that the Firefox will: drop-down box is set to Remember History
      4. Click OK

      Google Chrome 5
      1. Click on the Tools menu (the small spanner) and then click on Options
      2. Click on the Under the Bonnet tab
      3. Click on the Content Settings button
      4. Select the Cookies tab
      5. Select the option to Allow local data to be set
      6. Click Close and Close again

      Safari 5
      1. Click on the Settings menu (the cog) and then on Preferences
      2. Select the Security tab
      3. Under Accept cookies select Only from sites I visit
      4. Close the pop-up box using the little square in the top right-hand corner


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