You need special programs (called plug-ins) that work with your web browser to let you see videos and play audio files. If there is just a black or grey box where the video or audio player should be, or a blank space, you might not have the right program to play them. Usually the website you're visiting will prompt you to download the plug-in you need so that you can play the video.
If you can’t see pictures on some websites, the pictures have probably been deleted from the site. But if you can’t see images on any websites quickly check your browser settings:
Internet Explorer 9
1. Click on the Tools menu then click on Internet Options
2. Select the Advanced tab
3. Scroll down the Settings box until you reach the Multimedia heading – check that the Show Pictures box is ticked
4. Click on OK
5. Refresh the browser
Mozilla Firefox 6.0
1. Click on the Tools menu then click on Options
2. Select the Content tab
3. Tick the box next to Load images automatically
4. Click on OK
5. Refresh the browser
Google Chrome
1. Click on the Tools menu (the small spanner) and then click on Options
2. Click on the Under the Bonnet tab
3. Click the Content Settings button
4. Select the Images tab
5. Select Show all images
6. Click Close and then Close again
7. Refresh the browser
Safari
1. Click on the Settings menu (the cog) then on Preferences
2. Click on the Appearance tab
3. Tick the box for Display images when the page opens
4. Close the pop-up box using the small cross in the top right-hand corner
5. Refresh the browser
Instructions for the latest versions of the four most common browsers are given here. If you don’t have the latest version of your browser then we recommend you update it. If you use a different browser then please check the support notes for your browser on how to accept cookies.
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