Once you have ordered Sky Broadband it will normally take up to 15 days for your broadband to go active. We'll send you a letter (or, if you have provided us with an email address, an email) to welcome you to Sky Broadband, followed confirmation of your line activation date. Your Sky wireless router will be delivered and you can get started.
If you have a BT-compatible phone line, enter your BT or Sky Talk telephone number on our
Landline Checker.
If you don't have a BT-compatible phone line (if, for example, you are currently using Virgin
or another cable service), enter your postcode in our online
Postcode Checker.
No, Sky Broadband is for residential use only.
Yes, you'll still be able to make calls while using Sky Broadband. To make sure that other devices do not interfere with your internet connection, we advise that you use a microfilter on every phone socket that is in use in your home. We provide two microfilters with each Sky Broadband router, and you can order more by calling Sky Customer Services.
For the latest information please visit our Sky Broadband pages in Sky Shop.
We will write to you confirming your broadband package and when your service will go active. We will also send out your Sky router which includes a step-by-step install CD and a simple set up guide. You can also track your order at anytime by visiting the My Broadband section in My Sky.
It covers:
For Sky Broadband packages that charge a monthly fee, payments are automatically taken at the same time as Sky TV subscription payments.
No, Sky's internet service is broadband, not dial-up and no call charges apply.
To ensure we provide a sustainable quality broadband service to our customers, we continuously
monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm
to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on
applications such as peer-to-peer networking and newsgroups, which we consider use up a lot of
bandwidth and have a negative affect on other customers.
There are no restrictions in place for applications such as browsing, email, streaming,
instant messaging and VOIP during peak times. We do not put restrictions on our Connect network
outside of peak times. There are no restrictions whatsoever at any time for those customers who
have Sky Broadband Everyday Lite or Sky Broadband Unlimited.
Sky Broadband is easy to self-install - your Sky Broadband Installation Box includes the following items:
The installation CD supplied with new Sky Broadband routers includes a step-by-step guide to
setting up Sky Broadband.
There's also the McAfee Internet Security Suite, a collection of programs to protect your
computer from hackers, viruses and spam. You can use the free trial after installing it and then
subscribe. The trial period is dependant on which Sky Broadband package you have subscribed to. You
can also start your free trial by signing in to the
My Broadband
section in
My Sky
and following the McAfee Security link.
There's also a help guide that you can download to your computer and use offline if you have
problems with your connection.
You need to have Sky Line Rental to take our Sky Broadband package.
If you have just moved house or set up a phone line, we recommend you wait 24 hours after
your phone line has been activated before ordering Sky Broadband. You can set up your Sky wireless
router anywhere that you have a power supply and a telephone socket. The signal reaches up to 150m
(490ft), so you can enjoy Sky Broadband anywhere in your home with a wireless-enabled computer.
Thank you for your feedback.
Need more assistance?
If you have any additional comments, require further assistance or a specific response to any particular issue you have encountered, please Contact Us .
