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Set up a wired broadband connection

  • To set up a wired connection with Sky Broadband you will need the Sky router, a computer or laptop and the yellow (Ethernet) cable. If you want to set up a wireless connection, please read our instructions on
    how to set up a wireless connection with Sky Broadband.

    First you will need to unpack and start up your Sky Broadband router. You can find help and advice on doing this in our Setting up your Sky Broadband router guide.
    Don't forget to check your Sky Broadband activation date - you will not be able to set up your broadband connection if your Sky Broadband has not been activated yet. You should have received this in a letter from Sky or you can check online to see if your service has been activated.

    Once you have set up your router, watch the instructional video or follow the step-by-step guide below. Please note that the router in the video may be different from your router at home, but the principle of connecting to the internet is exactly the same.
     

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